Sixt Rent A Car San Juan in Carolina

I will NEVER rent from Sixt again. The price you pay online is not the actual price. When I booked I paid about $200 thinking I was getting a great deal and when I arrived they told me I had to pay an additional $1200 for insurance, fees, and tolls. They made it sound like it was mandatory and I didn't have a choice but to pay. Plus, the car seats were stained and there was no way to get the GPS on screen on the dash. This company is predatory. If the cheap price sounds too good to be true, it is!! This is the second awful experience I've had with Sixt in a different country. The staff were nice and friendly upon return, at least.

It's okay as a rental place... Be prepared for an hour to get your car and half an hour to go back to the airport. They're super slow but not particularly busy.. Asked the guy if this was normal and yeah, they're slow, it's just how they operate. You have to take a shuttle from the airport, they're decently close though. Free waters while you're baking in the heat and humidity waiting outside at least (you cannot wait inside until you're haggling coverage) (which is also lengthy)

After I made my reservation, many people said that I should not have used that company. They proceeded to tell me stories, some pretty bad. But I figured I would try them anyway. I just returned the car, and everything was fine, with no issues. They even had the shuttle right there. The staff was great; Isa explained everything perfectly. My only concern was the waiting area. It took 30-45 minutes to get my car, and all they had was a waiting area outside, and it was pretty hot. Other than that, I was happy with the service and the car. Every other rental car was $ 250 plus. I got out of there under $ 150 for the same time and car.

I do not recommend using this car rental in Puerto Rico. When you arrive, you will get pushed more than usual for add-ons; there were two different insurances that we needed according to them, tolling fees, etc that were not listed at the time of the listing. We ended up paying double of what we originally booked the car for. Then, we get the car, and it is not in great condition. There are scratches all of the outside of the car; the inside has stains on the seats and roof, and the the trunk of our car had holes covered in duct tape. We took the car, wasn't too big of a deal, it's aesthetics and the car was functioning, so its not ideal, but not a deal breaker either. Our biggest issue came when returning our vehicle. The associate, Leylani, started going through everything inch of the car, and within a few minutes, saw a small scratch in the inside of the windshield. It was baffling they found this small scratch that no one could see if it wasn't directly pointed out, but not the other holes in the trunk or scratches every where else and wanted to charge us $1,000 for a new windshield... for a small, barely noticeable SCRATCH (that I highly doubt my group made). When we contested the damage, the associate said she will speak to her manager, came back and said they removed the charge and to sign for the return. We asked her directly if we will be charged for any damages before signing, multiple times at this point, and she reassured us that there is not going to be any charges. We signed, and were waiting for the shuttle to the airport when we saw the $1,000 charge hit our card. We went straight to the manager, who very apparently was never asked about if the scratch should have been removed as she was unaware of what we were talking about and asked to see it. The employee then continued to defend her point in charging us, and after a few minutes of arguing with them, sarcastically said sorry and walked away. Only at that point, they removed the charge. My question is if we were not at the facility when that charge came through, I know by the deceit and lies spoken directly to us that we would have never been able to get them to remove the charge. This location has a dishonest employee, who lied to us, after being asked directly, and a manager who is either in on the scam or doesn't care. I will never return here again due to our experience, this was a fraudulent charge and I hope that some innocent person doesn't get caught in this scam of a car rental facility. Please be cautious and make sure everything in documented well with this place, as the cars are in rough condition.

Not for people with kids wanting car seats. I visited this location having made a reservation. Upon arrival there was a practically full waiting area in 90 degree weather. Then after confirming that I am getting car seats my car pulled up about 45 min later without any seats. I went back in and asked for seats to be told that they have to go look for em. They dug up a bunch of different seats; moldy, dusty, smelly, and missing parts like straps. That'll teach me to rent car seats. Eventually we got two seats but the straps were next to unusable in terms of adjusting and it was a lot of fighting to get the seats in. I sit down in my car and I immediately get a maintenance light saying hey you need an oil change. The engine rattled in the car but it did make it to my destination and back. The staff was very friendly. The shuttle back was very difficult to get, took over 40 minutes to arrive for what was a 7 minute drive to the airport. Got us there safely.

I had a great experience with Sixt customer service was awesome. They didn't had the car I wanted but I still got what a needed at the end a full size SuV . Girl that took care of me she was polite and easy to speak with. Just come prepared so you can make you life and service rep life easier and be on your way .. they got their options for insurance but if you not using their insurance just make sure you brings yours in writing and that it sayd it cover in Puerto Rico .. also check out process was also easy just drop off made sure I took a bit of time and clean the car before drop off and vacuum. And had a video of car or any damage before leaving the lot .. so I can't sayd I was not pleased .. I'm glad with the service i received for my trip ..

I had a great experience with Sixt San Juan. They do require you to buy an insurance which is required in PR I believe was like $16 extra per day. They gave me a free upgrade which I appreciated. Sury was great and very helpful . I would totally rent again from Sixt.

Before anything, I want to state that the staff was very pleasant and professional. The vehicle, however, was a complete disappointment. It was, in fact, unsafe. We were given a vehicle that had a broken strut, damage to the front, damage to the side, damage to the back, and dirty inside. The vehicle actually had garbage and an air freshener from the previous occupants. We returned the vehicle due to its condition.