Europcar in Carolina

It's a scam don't go. They quote you on price on line and they force you into buying insurance that will end up costing you almost double what you were showed on line. Just do yourself a favor and rent from Avis or Enterprise. It will be cheaper and save you a bunch of time. They just pray on the fact that you are there and don't want to go back to the airport instead of over paying. Everyone working there was super nice but the the business model is bait and switch.

Worse rental company, as you see I rented this car and the cause was the tire was old and have no care, the guy with the glasses in the front desk when he was hearing my conversation with my insurance company he was joking about the charges they would charge about 1400 to 4500 for the damages they would taken advantage in a single car what happen to me nor my Mother for that safety and was stranded for 2 hours for a tow truck they don't offer my reaction to it was like I would punch that guy in the face for that but I held my peace so he is a crook and talk badly about anyone when the customers leave from the building and a smart mouth they charged me for blown tires when the tires is not my fault because it very old and please check the tires with all the cars you see and try another company . 100% checked the tires all tires with all the cars each one of them is bald tires that already old and their insurance is outrageous. They keep charging me over 1,400 on my credit card ....that's ridiculous also I hope they bankrupt one day with their practice of deception

My family and I did a weekend vacation and rented a car from here. Car got us around and back with no problems. We did wait a bit for their van to pick us up at the airport but we were fine with that. Staff were nice and very helpful. I lost my watch and saw that it was in our rental car but we were already back home in Vegas. So I called Europcar and let them know I left my watch in the car we rented, they found it in the car, we arranged on how to send it back to me and I got it back. If you're looking for a decent car at a decent price this place is great. Thank you Europcar for returning my watch and for providing a great car to help my family and I get to places and back.

If you want a peaceful, relaxing vacation in PR, don't rent from this place. We booked this as part of a package deal on Expedia so I guess this is a "you get what you pay for" thing. But damn, my 2014 honda civic is in better condition than the 2022 hyundai accent they provided. Place is not actually at the airport, need to wait for their shuttle to arrive, which wasn't a problem for us. Get your own collision AND liability insurance on the car otherwise you'll have to purchase theirs which might be pricey. $250 holding deposit in case you damage the car. There's other additional hidden fees that I can't seem to find an explanation for on my invoice. All 4 tires were BALD and a tire popped on my way to the hotel. We were practically stranded for hours with our 1 year old looking for help. Literally called Europcar 8 times and no one picked up. Emailed them and they never replied or followed up. Thank goodness my boyfriend has AAA that covers him in PR and they came through and saved the day. Drove around on the donut tire until the next day. Went back to Europcar and they proceeded to charge $165 for the tire, why ? No explanation, on top of the holding deposit of $250 :) When I questioned them about not answering the phone the guy gave me a basic answer of that has nothing to do with us and we wouldn't have been able to help with the tire anyway. No type of urgency or care just charged us and gave us a new car. Also, they'll charge extra $30-50 if there's any sand or stains in the car :)

I think Europcar is a good car rental service for a short car usage around the Island. Book with insurance ahead of time to prevent any issues at check-in, I can't stress this enough.Please note this is outside of the airport and you will have to take the shuttle that picks you up at the airport for transport to their main location or take an Uber. This was our only inconvenience as there is not a set schedule for the shuttle to come and the phone of the company was constantly busy. The pickup was pretty smooth, however, and the dropoff was very quick. When you're booking through Expedia, please be aware there might be additional fees (about $30 more on top of your price on liability fees) so plan accordingly. Otherwise, we had no issues with Europcar. We booked without noticing some of the bad experiences some customers have had, but did not have any issues ourselves thankfully.

Bad service the tank of the car it was not full and my husband have you put gas and the windshield in the front it's was a little crack and the car was very dirty outside!! Not good service!! And Shuttled never pick us up from the Airport I was calling and calling and they never pick the phone calls My Husband he pay a Taxi to drop off on the place and the shuttle was there to!! Please don't go to this place!! Bad reviews my me!! Have a Nice day!

If I could give this place "0" stars I would. The worst experience ever. If you need a car and this is the only place available. Just walk!! The cars are in mediocre condition. Scratched and dented. They try to up sale you insurance as a scare tactic. Took 2 hours to get the car after already having a reservation. And an hour to be picked up from the airport terminal. They keep the phone off the hook. So good luck!

I give them 4 stars because of the following 2 points. 1. I ordered a Toyota Corolla and what I got it was a Hyundai Elantra. It was a nice car also but if you order a specific model, you wait to got what you ordered 2. When I arrived to the airport, I had to wait an hour to arrive the shuttle bus. That's my 2 reason. Since I came for business the car was fine, but if I came in family that may be a problem. The girl who attended me was great. She was really polite and easygoing. I really appreciate that.