Easeway de PR Carolina in Carolina

4.1
★★★★☆
(976 reviews)

Local Car and Truck rental giving service since 1965.

Working Hours

Monday 5 AM-11 PM
Tuesday 5 AM-11 PM
Wednesday 5 AM-11 PM
Thursday 5 AM-11 PM
Friday 5 AM-11 PM
Saturday 5 AM-11 PM
Sunday 5 AM-11 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+1 787-791-5900 easewaypr.com

Address

10030 Calle Celestial

00979 Carolina

Plus Code: C2J2+F8 Carolina, Puerto Rico

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4.1
★★★★☆
976 reviews

Rating Distribution

5 stars
672 (68.9%)
4 stars
84 (8.6%)
3 stars
39 (4.0%)
2 stars
29 (3.0%)
1 star
152 (15.6%)

Most Mentioned

fees 52 tolls 29 shuttle 23 employees 21 deductible 18 check in 16 car insurance 15 cart 15 expedia 13 luis munoz marin international airport 5
Featured Review
★★★★★
November 28, 2024
Original

Easy pickup and drop off no fee for additional spouse driver. Great car. Will use again.Prompt pickup from airport and from rental back to airport. Worth getting the unlimited tolls for $10 a day.

Featured Review
★★★★★
November 26, 2024
Original

They are great company! I had no problems with the Jeep rented. The Jeep survived the streets in PR. If you are visiting for first time PR make sure you do the stops on each intersection because people doesn't do them. I almost have an accident twice.

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1 found this helpful
Featured Review
★★★★★
November 24, 2024
Original

I was very skeptical booking from this place because of the bad reviews. However, I did not see a single thing that went wrong. We paid $300 for 8 days of car rental which includes the car, insurance, young driver fee, and unlimited toll passes. If you are using your credit card's rental insurance, make sure to have a document which says so. Otherwise it won't work. They do take a $500 safety deposit which is reimbursed after your trip. Everything went well. Thank you Easeway! I will be booking again on my next trip to PR.

Featured Review
★★★★★
November 21, 2024
Original

Wonderful service and unbeatable price. Got a great service rep, clean car and speedy check out and return. Was a bit apprehensive reading reviews on the web, but I am glad O went with them.

Featured Review
November 21, 2024
Original

I cant explain how bad this experience was. I ignored some of the reviews and said that I would not worry because they looked reasonable. The man at first didn't listen to me when I said I had insurance and didn't want to put it. He said that we had no choice but to put the basic insurance minimum. Then when I dropped the car off which was parked in a hotel for 2 days and had minimal use. The guy at the cashier immediately came in and said that the car had no only 1 dent but 2 dents. We did not see them, the videos nor the photos don't show them. Its a disgrace to rent from a car rental place like this. If you are thinking about getting a rental car from this company, don't... they will lie to you and try to steal your money but saying you had damage or a car accident. Disgraceful service.

Featured Review
★★★★★
November 17, 2024
Original

Easiest and best price for a rental in PR! Book through the website. Take the coverage. Enjoy your trip! Check in was a breeze and check out was even easier. Shuttle takes a little time but overall WORTH IT!

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Featured Review
★★★★★
October 2, 2024
Original

Very accommodating, great staff, fast service and very dependable. Definitely will recommend and use this service again. Keep up the great service!

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Featured Review
★★★★★
June 15, 2024
Original

Awesome service, very friendly and attentive to detail. The gentleman who helped us made some good suggestions which we accepted as good advice. The vehicle we rented 2024 Tucson Hyundai gave us a pleasant surprise. Worth the money we paid.

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★★★★★
December 1, 2024
Original
★★★★★
Local Guide December 1, 2024
Original
Good prices, very friendly and attentive staff in helping the customer, good vehicles in cleaning and maintenance, all super excellent, we rent again.
★★★★★
December 1, 2024
Original
Excellent product, excellent employees, fast process. Good price.
Translation
Excelente producto, excelente empleados, proceso rapido. Buen precio.
★★★★
December 1, 2024
Original
We had a decent experience with Easeway/Nu Car Rental in Carolina (off airport location). To begin with, there was about an 11% tax markup (Trans REC fee) on top of the quote that I received when I booked the car (local taxes due to not being at the airport, I was told). On top of that, I was charged $5.95 per day for the Autoexpreso (optional but almost necessary if youre going to be traveling on the highways), $1.89 per day for tire and battery recycling fee, and $8.35 per day for PRA(?). The Autoexpreso was quoted at $4.95 per day in their terms and conditions, and the other charges, while probably legit, were not mentioned at all in their terms and conditions. They mention that you should get a letter from your insurance company if youre going to decline their insurance but Progressive refused to give me such a letter. I had to log in to my policy and show them their terms and conditions. They said that they would put a hold of an amount equal to my deductible which was ok with me. They said the hold would last for the duration of the rental and it would take a few days for it to be removed by the credit card company, but the hold was already gone when I checked a day after returning the rental car.
★★★★★
November 30, 2024
Original
Quick and friendly service. Car was great. Recommend.
★★★★★
November 29, 2024
Original
★★★★★
November 29, 2024
Original
Good service and economics
Translation
Buen servicio y economics
★★★★★
Local Guide November 29, 2024
Original
Fantastic service from top to bottom. Great car to boot :-) As someone Who rents cars pretty frequently, definite Five stars all around!
Local Guide November 28, 2024
Original
I paid to reserve the car only to pay the same amount in fees when I got to the office fees made up on the spot I ve rented from them before and they never did this. Don t waste your time or money w this company look for another one that doesn t hide its fees
November 28, 2024
Original
Awful service. The inspection wasnt completed, so we were advised to step back outside by the car again, despite being told previously to close the deal in line. Poor communication between staff members.
★★★★★
November 28, 2024
Original
★★★★
November 27, 2024
Original
Pleasant service as my first time using Easeway services from and to the airport, front counter personnel very pleasant services when assigning and receiving car rented.
★★★★★
November 26, 2024
Original
Excellent customer service. Very professional staff. The Aguadilla location is great.
★★★★★
November 26, 2024
Original
★★★★
November 26, 2024
Original
★★★★★
November 26, 2024
Original
★★★★★
November 25, 2024
Original
The best in Puerto Rico. Tremendous customer service. Cars clean and in excellent condition. I dont change them for anyone
Translation
Los mejores de Puerto Rico. Tremendo servicio al cliente. Carros limpios y en excelentes condiciones. No los cambio por nadie
★★★★★
November 25, 2024
Original
Everyone here was so friendly and helpful, even at 4 in the morning and usually doing ALL the positions all alone by themsleves that would require a team of 4 or 5 people. AND theyre doing it graciously with a SMILE ! THANK YOU !!!
★★★★★
November 25, 2024
Original
★★★★★
November 24, 2024
Original
I highly recommend Easyway de Puerto Rico for car rentals. After Expedia canceled my booking, their staff went above and beyond to assist me. Ezequiel provided exceptional service, helping to expedite the process quickly and efficiently. When returning the vehicle, Jose also went out of his way to ensure the return process was smooth and even transported me to the airport. If you re looking for an affordable car rental option near the airport with friendly and helpful service, this is definitely the place to go.
★★★★★
November 24, 2024
Original
In and out in a short of period time that pretty important and nice to me because I have to drive 2 hours south west of the island to see family not every body stays in San Juan area for me they did a great job.
★★★★★
Local Guide November 24, 2024
Original
The service was fast, the employees were very friendly and kind. I definitely recommend them. Service A1....
★★★★★
November 24, 2024
Original
Only rental company with convertible. Friendly staff. Quick shuttle service. Highly recommend.
★★★★★
November 24, 2024
Original
Excellent customer service; specially from Mgr. Carmen Morales. Second to none courtesy as well. We will be traveling to PR-BQN on a regular basis moving forward; and will be continuing to use your Aguadilla branch. Kudos you all! Ismael and Brenda Aviles
1 helpful
★★★★★
November 24, 2024
Original
The staff is proffesional and minimum wait time
November 24, 2024
Original
Unethical. Pre paid for car then was charged double for insurance when I declined it. Would not refund. Will not use again
★★★★★
November 24, 2024
Original
Excellent customer service at this location. Employees are friendly, very courteous, and approachable. Its obvious that the manager, Carmen Morales, is doing an excellent job at this location.
★★★★★
November 24, 2024
Original
November 24, 2024
Original
The desk (Paula) was sweet, but I m mainly concerned with their internal record keeping and systems they use. After I competed my checkin, the representative went to print the receipt it was BLANK. Then during my vacation they called me to ask WHICH car I had? (Which is scary) Then 3 days after I returned the car (on time) they called me today saying my car is overdue! They never marked my car as returned. That is pathetic, what a terrible experience for a customer returning a rental car.
★★★★★
November 24, 2024
Original
★★★★
November 24, 2024
Original
★★★★★
November 17, 2024
Original
★★★★★
November 17, 2024
Original
Excellent
Translation
Exelente
★★★★★
November 17, 2024
Original
Excellent service
Translation
Excelente servicio
★★★★★
November 17, 2024
Original
Dixon the beast super fast delivery Ill be back
Translation
Dixon la bestia super rapido la entrega vuelvo
★★★★★
November 17, 2024
Original
★★★★★
November 17, 2024
Original
★★★★★
November 17, 2024
Original
★★★★★
November 17, 2024
Original
★★★★★
November 17, 2024
Original
★★★★★
November 17, 2024
Original
Good Service, Treatment and Speed 10/10
Translation
Buen Servicio Trato y Rapides 10/10
★★★★★
Local Guide November 17, 2024
Original
Amazing service, fast and very straightforward. Definitely will use again. Jose was great, I had lots of questions and he answered them and went above and beyond.
★★★★★
November 17, 2024
Original
Employees are always friendly and helpful especially Pauline!
November 10, 2024
Original

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