Alamo Rent A Car in Carolina

4.6
★★★★★
(2545 reviews)

Save time, get great deals and discounts when you book your next rental car with Alamo at Carolina Airport. When you book through Alamo, activate Accelerated Check-in and get to the fun fast! Cheap car rental rates in PR and abroad at over 1,000+ airport locations.

Working Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location

Business Features

From the business
  • Identifies as women-owned
Service options
  • On-site services
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+1 833-763-1735 alamo.com

Address

Luis Munoz Marin Intl Airport

00979 Carolina

Plus Code: CXQV+3R Carolina, Puerto Rico

Photo Gallery

Featured

Featured

Inside

Inside

Videos

Videos

By owner

By owner

Latest

Latest

Exterior

Exterior

4.6
★★★★★
2545 reviews

Rating Distribution

5 stars
2047 (80.4%)
4 stars
235 (9.2%)
3 stars
82 (3.2%)
2 stars
50 (2.0%)
1 star
131 (5.1%)

Most Mentioned

pick up 142 check in 137 counter 32 toll 30 cart 23 mid-size 20 roaches 18 jeep wrangler 13 parking garage 10 small suv 8
Featured Review
★★★★★
November 14, 2024
Original

Everything was perfect! Congrats Alamo, thanks to you guys I had a very good experience, I saved money and can reach very nice places I couldn't get maybe by Uber, I was afraid to rent a car in Puerto Rico because the google reviews of other companies mostly but this service was unexpected honestly, just things like we had to wait like 10-15 minutes for the car and not was 100% clean inside and outside but that was not a big deal, the car worked perfectly, people was effective and helpful, no holdings in my credit card, no hidden fees so I'm so happy I rent the car with you guys!

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1 found this helpful
Featured Review
November 8, 2024
Original

Picked up the car at midnight. Very disappointed and dissatisfied. Had to clean the car myself the morning after I picked it up. Ended up having to delay a meeting because I was embarrassed to pick up my sales appointment in such a dirty and smelly car. Called customer service and was never offered the option to exchange it. Was rushed through the customer service script and was told that a note was made. I have rented with Alamo before and I know this is their standard of quality and service. I remained surprised and disappointed!

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Featured Review
★★★★★
October 25, 2024
Original

Second time that we used Alamo car rental and no questions about it the best car rental service in Puerto Rico. Their service from pick up to return is top notch. Their personnel are very customer oriented providing the best service. Their vehicles are always clean, great performance, and in brand new conditions.

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1 found this helpful
Featured Review
★★★★★
October 9, 2024
Original

I had to travel last minute to PR for a family emergency a few weeks ago. I used this company for the 1st time, it was super easy to make a reservation. When I went to pick the car up the car was ready, clean and in good condition. Pick up/drop off was super quick and easy. Super friendly staff. Alamo is the only company that has the BEST affordable prices They have a forever client with me. Highly recommend this car company!!

Featured Review
★★★★★
September 24, 2024
Original

Great car. Easy pickup and drop off. Dropped off at 3am they had people there awake and extremely friendly! Reasonable price. I would definitely use them again.

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2 found this helpful
Featured Review
★★★★★
July 29, 2024
Original

Rented here at the end of June 2024, for two weeks. Smooth pick up and drop off. What we agree at the time of rental was the price we paid for the rental itself, plus any toll road charges but, very reasonable charges for the Toll roads I used, and the vehicle I got, zero issues with it and we drove a lot. Thanks Alamo San Juan team. Definitely recommend you.

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Featured Review
★★★★★
June 12, 2024
Original

Great customer service in San Juan. Arrived at 1am to find my car waiting in the parking garage. Skipped the line by completing my rental online while traveling. No need to worry about the tolls as they bulled me upon my return. Super easy. Thank you!

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1 found this helpful
Featured Review
★★★★★
June 10, 2024
Original

Alamo at Puerto Rico airport was so easy and convenient. I got a great deal on Hyundai Palisade SUV. It was loaded with Sirus, cruise assist with lane control and auto stop and hold. It had navigation and was three rows. Wonderful experience with easy return next to terminal. Love Alamo now.

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★★
November 30, 2024
Original
I have rented cars always from another rental company and against my better judgement this time in September I gave them a try, for one of my trips to P.R for the year. Well never again. The car was reserved online insurance and all for $375, great price for 5 days. When I get to the airport they ask me if I want to put insurance on it? I said I did the insurance on your website already. The gentleman tells me its not alamo insurance. I said but its from your website off the app. Long story short I paid another almost $200 for the insurance. Ok great, pick out the best car available and the least dirtiest. (Yes cars are never 100% clean in P.R. do to the beaches, etc.) Return the car the day Im returning to the states, gentleman ask me if I filled up gas, I said yes returned it with same gas as given, even showed the picture I had with date. They have picture taken from the day I started my rental as well. When my electronic bill comes it $600 and change. The original amount plus the extra insurance and a gas fill up charge. Oh not to mention tolls were not included like the other car rentals!!! I ended paying double the price for the car. I will never rent from them again, and definitely would never recommend them.
★★★★★
November 29, 2024
Original
★★★★★
November 29, 2024
Original
Very good service, I recommend it, my husband and I were delighted for the next vacation. We want to rent with Alano Rent A Car
Translation
Muy buen servicio lo recomiendo mi esposo y yo quedamos encantados psra las priximas vacaciones. Deceamos rentar con Alano Rent A Car
★★★★★
November 28, 2024
Original
rented small suv last week for a week. one of the best agencies I have dealt with. Smooth fast check in and out. Tolls were automatically billed to credit card a week later.
★★★★★
November 25, 2024
Original
I had a great experience! The car was super clean and new smelling.
★★★★★
November 24, 2024
Original
Highly satisfied with the service received!
★★★★★
Local Guide November 24, 2024
Original
Excelent service always. You arrived and car ready waiting for you.Puerto Rico Alamo @ Airpot always excelent. No complaint.
★★★★★
Local Guide November 24, 2024
Original
Great experience! Amazing customer service, and the young man who helped us was so kind
★★★★★
Local Guide November 24, 2024
Original
Amazing service and customer care.
★★★★★
Local Guide November 17, 2024
Original
This review is updated. After all these years since the first review Alamo rental car continues to provide ether best rates and services in SJU. See original review here---Alamo rental car at SJU is the best place to rent a vehicle while visiting the island. I travel to PR at least once a year in many occasions several times a year. Alamo rental car is the first choice always. The staff is friendly, and always ready to help. Their rates are the best. I have used budget, Avis and hertz and always come back to Alamo.
★★★★★
Local Guide November 17, 2024
Original
Me and the wife were absolutely happy with them they didnt give us any excuses to add on extra coverage they were very polite and easy to work with. Ive been with using the other car companies where they made excuses and wanted to add extra cost. This full size vehicle was perfect for driving around on the island of Puerto Rico
November 10, 2024
Original
The next day after i got the rental, a police officer stopped me and gave me a ticket because the physical Registration is expired. Ive tried to get in touch directly with the Alamo office in San Juan airport, and its impossible to get in touch with them. Ive been running in circles with customer service, and now have to pay a ticket for an expired reg that i was not aware of ...
★★★★
November 10, 2024
Original
★★★★★
Local Guide November 10, 2024
Original
Awesome!!!!!
★★★★★
November 10, 2024
Original
Easy to do because they handle everything
★★★★★
Local Guide November 10, 2024
Original
Alejandro and Yarelis were amazing! I wasnt having the greatest day and they were so patient with me! They helped me track down my previous car rental where I had left my shoes. They were fantastic!
Local Guide November 10, 2024
Original
Although they didn t have the vehicle I had rented they actually had no vehicles at my time of pick up; they put me up in something comparable. Made my time waiting worth it upon return. ( Update or so I thought) upon checking my credit card statement although they did refund me like the guy told me upon return, they turned around and recharged the refund amount. No one answers when you call to try to address the issue. I have his business card stating the one day refund for the issues upon pick up and did dispute the recharge with my CC company. Awaiting resolution.
★★★★★
November 10, 2024
Original
Usually renting a car is renting a car. I have had bad experiences with changes in fees and charges and I have had normal experiences as well. This was truly the first GOOD experience I have had renting a car. All fees were paid up front online, I was able to skip the counter, walk into the parking area, choose from a series of well maintained newer model cars and be on my way. Departure was easy and return was a snap. Truly made my trip easier and I would 100% use them again in the future.
★★★★
Local Guide November 1, 2024
Original
Have rented cars at the various rental car agencies here over the years and this was the almost best experience I have had. Quick job with the paperwork, up the elevator and pick out your car and head for the exit. Short drive to the hotel in Isla Verde and the parking valet tells me the car has been in an accident - nothing happened in the 1.5 mile drive and there was no where on the paperwork to indicate condition. Called Alamo and they said bring it back in. Drive back in the AM and explained to the attendant who agreed the car g had been in a front end collision but was still drivable. He indicated the damage was recorded on the cameras during check out but said if I wanted a new one he would get me one. 5 minutes later I was on my way in an upgraded car with no damage. Kudos to the attendants and manager who made the process as painless as possible.
★★★★★
November 1, 2024
Original
I ve been renting cars at this location in San Juan for over 20 years,everything has changed in the last couple of years,company not giving you the value and service for what you paid for,I got ripped off leaving my hand bag and returning within a half hour and my money was gone,I ve been a loyal customer with prove,this is a car I got last week dirty that I can t describe the photos are there, today what I see is the company going down on service while worrying about money not caring about you at all,is embarrassing at this point when at one point I consider them a 5 star today no longer,is unfortunately because they have a few amazing employees left that really care for you,I m worried about the high end administration,who don t care for you,at the end THEY THE HIGH END ADMINISTRATION DONT CARE FOR YOU PERIOD
★★★★★
November 1, 2024
Original
Easy check in. Nice cars. On site cars at SJO!
★★★★★
November 1, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
Reserved online and checked in online but still had to go to counter. In less than 20 minutes I was on my way. The car was spacious, clean and had all the bells and whistles. Very good price point!
★★★★★
November 1, 2024
Original
I arrived in Puerto Rico today and initially thought we wouldn t need a car, but quickly realized we did. We used a car rental company that made it easy to book online and set the pick-up time just an hour after booking. Upon arrival, we were warmly greeted by Manuel, who has been working there for 31 years. His customer service was outstanding. He assisted us in finalizing the reservation, and we were able to go to the second floor to pick a car. The entire process took less than an hour. Honorable mention Micheal who helped us find the perfect car.
★★★★★
Local Guide November 1, 2024
Original
★★★★
Local Guide November 1, 2024
Original
It was a good experience I reccomend booking on time the line was empty the process was smooth and the price I think was fair the only thing was that they didnt offer me to put my insurance from usa as a protection of accident and they just want me to select their protection plan which I decline because it was gonna be way expensive.....other than that it was a very good experience and I did love the Honda CRV
★★★★★
November 1, 2024
Original
My husband and I traveled to Puerto Rico for our anniversary and we rented from Alamo Rental right from the airport. The gentleman that assisted us was professional, courteous and friendly as we were able to get a great deal on a midsize rental for the week. Upon return of the vehicle the process was smooth.. definitely recommend Alamo!! Hector and Yesenia appreciate you
Local Guide November 1, 2024
Original
TERRIBLE. JUST WHEN I STARTED TO LIKE ALAMO. THE WORKERS HERE AT THE SAN JUAN PUERTO RICO AIRPORT ARE RUDE AND THE CARS ARE SO DIRTY WE SWITCHED FROM THE FIRST CAR THEY GAVE US AND THE SECOND WASNT MUCH BETTER!. YOU CAN ALSO COUNT ON A COMPACT CAR IF YOU RESERVE THE YOU CLICK WE PICK PACKAGE EVEN IF THEIR LOT IS FULL, THEY WILL STILL GIVE YOU A DIRTY COMPACT CAR. I DO NOT RECOMMEND ALAMO AND WONT BE USING THEM AGAIN.
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