Enterprise Alquiler de Coches y Furgonetas - Estacion de Autobuses de Caceres in Caceres

Everything correct. Quick and very pleasant attention in the office. They gave me automatic without having to pay for the upgrade.

Very bad service. I call for information I needed immediately and they tell me they will arrive in an hour. If they are not in the store, why do they say the hours are running? Very little professionalism on your part.

I booked a van to make a move and found that the office was closed. The employee did not show up and, no matter how many numbers I called, it took me more than 1 hour to be able to speak to someone, who of course knew nothing about the subject. In the end I had to find another van with another company, paying more for not having taken it in time and we will see how long it will take them to return the money for the reservation. Booking with this company entails headaches. I won't be back.

ENTERPRISE Caceres office On October 23, a reservation for a rental car was made at said office, the pick-up was scheduled in the afternoon by the brother of the insurance holder because said holder has suffered a breakdown outside the town and cannot pick up the vehicle. within business hours. We made sure beforehand by asking Linea Directa if it is possible to pick up the vehicle for another person and they told us that yes, that the reservation is made in the name of Linea Directa but that the person who can pick up the vehicle must be over 21 years old, have a driver's license. driving, and carry a bank card for the deposit. Our surprise is that at the time of collection they deny us the removal of the vehicle, according to them what was communicated by direct line is not valid. In addition to meeting the requirements, they are provided with the pick-up and/or reservation number. After our disagreement, we left the office without being able to pick up the vehicle. The next day (October 24) the insurance holder comes to pick it up at 8:00, telling us that the reservation has expired and that they are not providing us with any car. (This expiration date was not informed to us the day before). After calling the insurance, they make a new reservation for us and provide an electric car (Volvo XE30). During the 5 days that we have the vehicle, the remote control breaks down and the vehicle does not start, having to call the Volvo service to manage the breakdown, since we are out of town. After speaking with them, they tell us how to start the vehicle with the emergency starter. On November 7, the insurance rebooked another vehicle for us due to another breakdown, telling us the reservation number and time. At 5:00 p.m. the insurance holder arrives at the location and is informed that they do not have a vehicle (five minutes before, one was delivered to a client). After our disagreement, anger and anger we asked for explanations and the attitude presented by the clerk is cocky and lazy. We fill out a complaint form for this problem. We take this opportunity to submit another complaint form for the previously mentioned situation on October 23, since at the time of delivery we do not have time to do so. He refuses to provide us with more documents, gets upset, hits the table with his fist and begins to scold us, having to leave the office. Already on the street we notify the National Police who intervene and mediate in the matter, the clerk recognizes that he has lost his papers and has banged on the counter. We ask to speak to the director and he tells us that he is on vacation. Local Police also come to the scene and intervene and speak with both parties, identify the employee (who once again acknowledges that he lost his manners) and they are the ones who provide us with a second claim sheet, which is filled out with the allegations of the employee, they invite us to fill it out at home and deposit it at another time in the key box, as we will do. All these documents will be presented before consumption with the relevant documents, reservations, collection codes, etc.

I reserved and paid for a van 10 days in advance and on the same day, 1 hour and a half before going to pick it up, they called me to tell me that there is no van for me, of any kind, so sorry... Not only did they screw up my move, but I had to wait 3 weeks and make five calls to get my money back. A real shame!!!

Very bad, I have had a regular experience, they called me to deliver a car before the agreed time, so I did it without stopping, only arrposting the 930 km trip and without eating. Another bad thing, the last one is that a day before they call me to tell me that the van will not be available, after a week already reserved, I had to rent in Madrid 360 km from Caceres, I mention this so that it doesn't happen to anyone else, That's not how things are done, what a mess, now I'll go over the km and a penalty of 25 cents per km. Otherwise the treatment is great, the girl there is super nice and attentive.

Informal brave. I have reserved a car and they call me when I can't go anywhere else telling me that there is no car. They screwed me up the only weekend I had free. And they tell me to report if I want.

These people are bad, no, the following!!! I DO NOT RECOMMEND RENT WITH THEM. To rent on the web everything is great, plus something cheaper than the competition. The problem is when you get there, and without prior notice they tell you: Fuel: signal/signal and they give it to you at 25%!!!! I mean, if you leave it below, they charge you EUR120 and if you leave it above, you give them money... The agency is very inattentive....bad disposition. I'm afraid of the size of the car: I chose a medium-sized car (C segment), like a Ford Focus, Megane or similar, and they gave me a much smaller B segment. Lastly and to make matters worse, they tell you to pay EUR180 ADDITIONALLY (for a 2-day rental) and if not, for any small damage we will charge you EUR1800 as an "insurance excess"... In short, a disaster, better not to rent here...