Europcar Burgos - Alquiler de Coches in Burgos

4.0
★★★★☆
(295 reviews)

Bienvenido a Europcar Burgos, agencia de alquiler de coches. Nuestra oferta diaria incluye una atencion inmejorable, vehiculos nuevos y precios competitivos.Tanto si deseas alquilar un coche por trabajo o por placer como si necesitas un coche (urbano, familiar o de lujo), una furgoneta o un camion, Europcar tiene el vehiculo de alquiler perfecto para ti.Alquilar un coche o una furgoneta es ahora mas sencillo que nunca, gracias al sistema de reserva online disponible en nuestra web o en nuestra app. Recoger y dejar tu vehiculo nunca habia sido tan facil.!Que disfrutes del viaje!

Working Hours

Monday 8:30 AM-1 PM , 3:30-7 PM
Tuesday 8:30 AM-1 PM , 3:30-7 PM
Wednesday 8:30 AM-1 PM , 3:30-7 PM
Thursday 8:30 AM-1 PM , 3:30-7 PM
Friday Closed
Saturday 9 AM-1 PM
Sunday Closed

Location

Business Features

From the business
  • Identifies as women-owned
Accessibility
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet

Contact Information

+34 947 27 37 45 europcar.es

Address

Estacion De Tren Rosa Manzano

09006 Burgos

Plus Code: 98CM+C6 Burgos, Spain

Photo Gallery

Featured

Featured

Exterior

Exterior

Latest

Latest

By owner

By owner

Street View & 360deg

Street View & 360deg

4.0
★★★★☆
295 reviews

Rating Distribution

5 stars
177 (60.0%)
4 stars
44 (14.9%)
3 stars
27 (9.2%)
2 stars
5 (1.7%)
1 star
42 (14.2%)

Most Mentioned

price 25 office 20 insurance 13 staff 8 station 5 van 5 explanation 4 key 3 state 2 frequency 2
Featured Review
★★★★★
November 17, 2024
Original

Buen trato, muy profesionales a la hora de informar sobre la reserva y entrega del coche. Coches en muy buen estado y con las mejores condiciones. La experiencia muy buena, ya tengo dos nuevas reservas. Muy recomendable...

Translation

Good treatment, very professional when it comes to informing about the reservation and delivery of the car. Cars in very good condition and in the best conditions. Very good experience, I already have two new reservations. Highly recommended...

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Featured Review
★★★★★
November 11, 2024
Original

Compania seria de alquileres, pero sobre todo, las 5 estrellas son para Beatriz, de la oficina de Burgos: Profesional, atenta y centrada en el cliente, intentando superar las expectativas de cliente... Una experiencia perfecta. Muchas gracias!

Translation

Serious rental company, but above all, the 5 stars go to Beatriz, from the Burgos office: Professional, attentive and customer-focused, trying to exceed customer expectations... A perfect experience. Thank you so much!

Featured Review
August 19, 2024
Original

BE CAREFUL. Remember to take photos when you take the car because they will try to steal your money, especially if you do not purchase an insurance with them. They charged me 240EUR for a small scratch in the mudguard (of course it is in plastic and is not possible to repair it so they can charge you more). Honestly I don't mind because I bought a private insurance with booking, but I am sure the scratch was already there. It's a shame that a multinational like Europcar rely on these chicken thieves. I'm used to take many rents for my job and my trips, but I have never received such a bad service neither in Jordan or other poorer countries. Avoid if you can

Featured Review
September 25, 2023
Original

Charged twice for the same rental and only refunded after we complained. Charged for extra cleaning, even though the car was returned in near-perfect condition and we had paid extra on the insurance to cover all eventualities. Appalling. Avoid.

Featured Review
★★★★★
September 19, 2023
Original

Top service, fast and reliable. Amazing staff and vibes. I recommend!

Featured Review
★★★★★
August 19, 2023
Original

It was an easy rental. Absolutely hassle free. Christina was really kind.

Featured Review
★★★★★
March 10, 2021
Original

Very friendly

1 found this helpful
Featured Review
★★★★★
August 12, 2019
Original

We had very good service and a good price from Europcar in Burgos. We had a minor problem with the car but they exchanged it without a problem. Friendly and helpful staff.

★★★★★
November 29, 2024
Original
★★★★★
Local Guide November 24, 2024
Original
Super friendly staff. They facilitate all procedures
Translation
Personal super amable. Facilitan todas las gestiones
★★★★
November 17, 2024
Original
VERY GOOD ATTENTION BY THE STAFF AND GOOD CAR
Translation
MUY BUENA ATENCION POR PARTE DEL PERSONAL Y BUEN COCHE
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Very good service, they gave me a car that was wonderful, it had some bumps and scratches, the girl who helped me told me about it, and I didnt care about the scratches at first glance, I dont know how to see them, I will rent at Eurocar without a problem, I already I did more times and it was great, thank you very much
Translation
La atencion muy buena, me dieron un coche que era una maravilla, tenia algunos golpes y rayones, la chica que me atendio me lo comento, y no me importaba los rayones a simple vista no se veian, alquilare en Eurocar sin problema, ya lo hice mas veces y genial, muchas gracias
★★★★★
November 1, 2024
Original
GOOD CAR, GOOD PRICE, GOOD SERVICE.
Translation
BUEN COCHE, BUEN PRECIO, BUEN SERVICIO.
★★★★★
November 1, 2024
Original
Thanks, dont change
Translation
Gracias, no cambieis
★★★★
Local Guide November 1, 2024
Original
★★★★★
November 1, 2024
Original
November 1, 2024
Original
I contracted the rental of the vehicle and the extension of the insurance from eDreams, as I have done other times. Upon arriving at the office, the ladies there warned me that I should have done it directly with Europcar to avoid problems. The treatment was dry, bordering on hostility. We checked the vehicle, riddled with small scratches and marks, but I didnt want to waste time, I took some photos and accepted the operators report. On the day of delivery, during the inspection, they tell me that I have a small mark on a hubcap and they are going to charge me for it. I claim that I was not the cause, but my photo shows the damage poorly, they ignore me and charge the amount to my credit card. I tried to argue it but my train left in 10 minutes (I almost missed it) and I had no choice but to leave. Lets face it, with the nerves of the moment there were some words that were louder than others, but the treatment was regrettable and aggressive. They were determined to get paid and they did. I have rented vehicles with Europcar in other provinces and countries, but this is the last time. The ladies in the Burgos office should not have a job facing the public, unless their mission is to scam.
Translation
Contrate el alquiler del vehiculo y la ampliacion del seguro desde eDreams, como he hecho otras veces. Al llegar a la oficina, las senoras que estaban alli me advirtieron que deberia haberlo hecho directamente con Europcar para no tener problemas. El trato fue seco bordeando la hostilidad. Revisamos el vehiculo, plagado de pequenos aranazos y marcas, pero no queria perder tiempo, hice unas fotos y acepte el parte de la operaria. El dia de la entrega, en la revision, me dicen que tengo una pequena marca en un tapacubos y me lo van a cobrar. Alego que yo no he sido el causante, pero en mi foto se aprecia mal ese desperfecto, no me hacen caso y me cargan el importe en mi tarjeta de credito. Trate de discutirlo pero mi tren salia en 10 minutos (estuve a punto de perderlo) y no me quedo mas remedio que marcharme. Vaya por delante que con los nervios del momento hubo alguna palabra mas alta que otra, pero el trato fue lamentable y agresivo. Estaban empenadas en cobrar y lo hicieron. He alquilado vehiculos con Europcar en otras provincias y paises, pero es la ultima vez. Las senoras de la oficina de Burgos no deberian tener un trabajo de cara al publico, salvo que su mision sea estafar.
★★★★★
Local Guide November 1, 2024
Original
Very good attention, very clean cars, excellent service.
Translation
Muy buena atencion, coches muy limpios, un servicio excelente.
★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
October 1, 2024
Original
Bad service in general, no time or place was provided to deliver the key (the key could be delivered after 7:00 p.m. but in a mailbox inside a train station that closed at 10:00 p.m., the logical thing would have been to put the mailbox outside, in case any incident occurred like it happened to me). The insurance prices seem abusive to me, they wanted to charge me 1200 euros for 6 days and if they dont tell you about a milonga you pay 200 bucks more for insurance that covers almost nothing... and very poor explanation of the coverage. The staff was even great at explaining the concepts, which I had not understood well on the internet...in short, I will not repeat the experience again, one of the worst I have ever encountered, except for the VH itself, which worked well and the cleanliness was excellent.
Translation
Mala atencion en general,no se facilito un horario ni lugar para entregar la llave( se podia entregar la llave mas alla de las 19h pero en un buzon dentro de una estacion de tren que cerraba a las 22h,lo logico hubiera sido poner el buzon por fuera,por si ocurria cualquier incidencia como me paso a mi). Me parecen abusivos los precios del seguro, querian cobrarme 1200 euros por 6 dias y sino te cuentan una milonga pagas 200 pavos mas por un seguro que no te cubre casi nada... y muy mala explicacion de las coberturas. El personal fue incluso borde explicando los conceptos,que yo no habia entendido bien por internet ...en fin que no volvere a repetir experiencia,de lo peor que me he encontrado,excepto por el vh en si que funcionaba bien y la limpieza excelente
★★★★★
Local Guide October 1, 2024
Original
★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
★★★★★
Local Guide October 1, 2024
Original
Good experience. The vehicle was great and the treatment was magnificent. Beatriz took care of us during the rental process, she helped us a lot and was very kind. I would rent with Europcar again.
★★★★★
October 1, 2024
Original
I liked it a lot. I have rented cars a few times at the train station store and the employee Beatriz and her partner manage to be professional and friendly at the same time. I will continue renting cars there.
Translation
Me ha gustado mucho. He alquilado coches unas cuantas veces en la tienda de la estacion de tren y la empleada Beatriz y su companera consiguen ser profesionales y amables a la vez. Seguire alquilando coches alli.
★★★★★
Local Guide September 1, 2024
Original
Out of 10!!
Translation
De 10!!
★★★★★
September 1, 2024
Original
Good experience.
Translation
Buenas experiencia.
★★★★★
September 1, 2024
Original
★★★★★
Local Guide September 1, 2024
Original

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