Avis Alquiler de Coches en Burgos in Burgos

3.9
★★★★☆
(177 reviews)

En Avis ofrecemos coches estupendos en destinos extraordinarios para crear viajes mejores. Nos esforzamos por proporcionarles a nuestros clientes alquileres de coches y furgonetas segun sus condiciones, con reservas totalmente flexibles, una gama de vehiculos estandar y premium y nuestro sencillo servicio QuickPass, que permite ahorrar tiempo en el mostrador. Tambien ofrecemos varios productos adicionales, como Avis Inclusive, para ayudar a que tu alquiler se adapte perfectamente a tu proximo viaje.

Working Hours

Monday 8:30 AM-1:30 PM , 4-7 PM
Tuesday 8:30 AM-1:30 PM , 4-7 PM
Wednesday 8:30 AM-1:30 PM , 4-7 PM
Thursday 8:30 AM-1:30 PM , 4-7 PM
Friday 8:30 AM-1:30 PM , 4-7 PM
Saturday 9 AM-1 PM
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 947 07 61 46 avis.es

Address

Polig Ind Plastimetal, C. Vitoria, 258

09007 Burgos

Plus Code: 983Q+MH Burgos, Spain

Photo Gallery

Featured

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Videos

Videos

By owner

By owner

Inside

Inside

3.9
★★★★☆
177 reviews

Rating Distribution

5 stars
93 (52.5%)
4 stars
37 (20.9%)
3 stars
12 (6.8%)
2 stars
7 (4.0%)
1 star
28 (15.8%)

Most Mentioned

pricing 16 office 8 security deposit 6 key 5 parking 4 rental agreement 3 photography 3 return 2 mailbox 2 responsibility 2
Featured Review
August 30, 2024
Original

Ne pas se rendre dans cette societe, ce sont vraiment des voleurs, j'ai fait le check-out de la voiture tout est nickel, le lendemain on me preleve 950 EUR sur mon compte bancaire, sans aucune autorisation de ma part...!!!!!!!! J'ai contacte le service reclamation, on m'a repondu, Vous etes passes par un prestataire debrouillez vous avec le prestataire mais j'ai pourtant bien loue chez Avis et la carte bleue a ete faites sans mon autorisation Je viens de porter plainte pour escroquerie ! Societe de touriste, le responsable de l'agence Agence est un touriste en Bermuda Ne parle pas un mot d'anglais, ni de francais A fuir et vite ...!!!!!

Translation

Do not go to this company, they are really thieves, I checked out the car everything was fine, the next day EUR950 was taken from my bank account, without any authorization on my part...!! !!!!!! I contacted the complaints service, I was told, You went through a service provider, deal with the service provider but I nevertheless rented from Avis and the credit card was issued without my authorization I have just filed a complaint for fraud! Tourist company, the head of the Agency agency is a tourist in Bermuda Does not speak a word of English or French To flee and quickly...!!!!!

Featured Review
★★
August 12, 2024
Original

Unfassbar schlechte Erfahrung, was den Service betrifft. Die Grunde sind folgende: 1. Als ich am Samstag um 9 Uhr ankam um das Auto abzuholen, war erstmal niemand da. Es hing zwar ein Schild dort, man wurde gerade eine Ausser Haus-Lieferung durchfuhren, allerdings hatte man keine Ahnung, wie lange es dauern wurde. Zum Gluck kam aber nach ca. 10 min jemand. 2. Der Mitarbeiter sprach kaum Englisch. Ich finde, das kann man bei einer Autovermietung durchaus erwarten. 3. Mir wurde gesagt, der Tank sei voll und ich solle das Auto vollgetankt zuruckgeben. Die Anzeige sah zunachst voll aus, wurde dann aber sehr schnell leerer - normalerweise bleibt die Anzeige erstmal eine Weile auf voll. Nachdem ich selber getankt hatte, und der Tank knapp 100km mehr anzeigte (wie auch schon bei einem meiner Vorredner), habe ich gemerkt, dass der Tank keineswegs voll war. Ich finde das ziemlich unfair und es scheint auch kein Einzelfall gewesen zu sein. 4. Die Ruckgabe war purer Stress. Man hat mich zu keinem Zeitpunkt daruber informiert, dass das Tor geschlossen sein wurde. Ich hatte einen Ruckgabebriefkasten am Buro gesehen und gedacht, dass dort die Ruckgabe erfolgt. Ich stand dann vor verschlossenen Toren und habe nur durch die Rezensionen herausgefunden, was ich jetzt machen soll. Es gab keinen Parkplatz in der Nahe und keine E-Mail-Adresse, an die ich den Standort hatte schicken konnen. Die zwei Sterne gibt es fur das Auto selbst. Ansonsten kann ich nur sagen, dass ich sehr enttauscht bin und mir die Aktion mehr Stress als Freude gemacht hat. Ich habe schon oft Autos gemietet, aber so eine Erfahrung noch nie gemacht.

Translation

Incredibly bad experience as far as service is concerned. The reasons are as follows: 1. When I arrived at 9 a.m. on Saturday to pick up the car, there was no one there. There was a sign there saying they were doing an out-of-home delivery, but they had no idea how long it would take. Luckily, someone came after about 10 minutes. 2. The employee barely spoke English. I think you can definitely expect that from a car rental company. 3. I was told the tank was full and I should return the car with a full tank. The display looked full at first, but then became empty very quickly - normally the display stays full for a while. After I filled up myself and the tank showed almost 100km more (like one of the previous speakers), I noticed that the tank was by no means full. I think that's pretty unfair and it doesn't seem to have been an isolated incident. 4. The return was pure stress. At no point was I informed that the gate would be closed. I saw a return mailbox at the office and thought that's where the return takes place. I then stood in front of closed gates and only found out what I should do now through the reviews. There was no parking nearby and no email address to send the location to. The two stars are for the car itself. Otherwise I can only say that I am very disappointed and that the campaign caused me more stress than joy. I've rented cars many times before, but never had an experience like this.

Featured Review
★★★★★
July 1, 2024
Original

El servicio fue excelente. Me fueron a buscar a un punto pues no conseguia taxi para llegar a la oficina a tiempo. El chico que me atendio (Luis creo) fue de lo mas amable y servicial. Todo fantastico. Elena

Translation

The service was excellent. They went to pick me up at a point because I couldn't get a taxi to get to the office on time. The guy who helped me (I think Luis) was very friendly and helpful. Everything fantastic. Elena

Featured Review
★★★★★
July 7, 2023
Original

Muy buen servicio. Alquilamos un coche y fueron rapidos en la tramitacion y entrega del vehiculo, estaba nuevo, limpio y buen coche por el precio, a la hora de devolverlo tampoco te entretienen mucho pues con la tablet ya visualizan los datos del coche y si esta todo bien, listo.

Translation

Very good service. We rented a car and they were quick in processing and delivering the vehicle, it was new, clean and a good car for the price, when it came to returning it they didn't entertain you much either because with the tablet they already displayed the car's data and if everything was fine, ready.

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Featured Review
★★★★
November 13, 2020
Original

Good staff, professional and deliver a fast service.

Featured Review
★★★★★
June 7, 2019
Original

Still great service add an extra driver. Chance the location to return the car. And keep the car a few days longer.all this was not An issues

Featured Review
★★★★★
May 13, 2019
Original

Great service and really friendly and helpful staff.. Despite my pigeon Spanish they could luckily speak english and I could extend my booking very easily

1 found this helpful
Featured Review
★★★★★
July 11, 2018
Original

Good pricing and good cars

★★★★
Local Guide November 17, 2024
Original
★★★★
Local Guide November 10, 2024
Original
November 1, 2024
Original
★★★★★
Local Guide October 1, 2024
Original
Today an employee named Jose Maria assisted me in a very correct and professional manner. I had to hire services from Avis Burgos due to a problem with my car and they managed what I needed very well.
Translation
Hoy me ha atendido un empleado llamado Jose Maria, de manera muy correcta y profesional. He tenido que contratar servicios en Avis Burgos por un problema con mi coche y me ha gestionado lo que necesitaba muy bien.
★★★★★
October 1, 2024
Original
Very good attention. They were very kind and fixed everything for me in a moment. A pleasure.
★★★★★
Local Guide September 1, 2024
Original
Great deal! In 15 minutes we had the car we needed and without a reservation!
Translation
Trato genial! En 15min teniamos el coche que necesitabamos y sin reserva!
★★★★★
September 1, 2024
Original
Super friendly and pleasant staff. They gave us a car without a reservation because another company gave us problems. I will repeat without a doubt!
Translation
El personal super simpatico y agradable. Nos dieron un coche sin reserva porque en otra empresa nos dieron problemas. Repetire sin duda!
★★★★
August 1, 2024
Original
★★★★
Local Guide August 1, 2024
Original
August 1, 2024
Original
Bad, very bad, we rented a car a long time ago and it was charged with my card in my name and the driver, my husband, there were no problems. Today we have a reserved car and they say that it has to be charged with a card in the drivers name and they did not inform me by phone, they are not legit
Translation
Mal muy mal hace tiempo alquilamos un coche y se cobro con mi tarjeta a mi nombre y el conductor mi marido no hubo problemas hoy tenemos un coche reservado y dicen que tiene que cobrar con tarjeta a nombre del conductor y no me informaron por tlf no son de fiar
Local Guide August 1, 2024
Original
We booked a small Ford Fiesta car, supposedly. When we arrived we saw how a boy was taking it and they didnt give us one that was much bigger and dirty. It was obvious that they had just given it to them and they hadnt cleaned it. When I mentioned it to the boy who works there (I dont know if it is the owner or employee , but a very unpleasant and rude person) the only thing he said was that on top of that he gives me a higher-end car.... As if he were doing me a favor, when for some reason I reserved a small one. They charged us 200 euros of deposit that is not returned until almost 30 days later (which does not seem normal to me) and that we did not see mentioned when making the reservation. I read the reviews and I see that the deposit is a different amount for each one...I dont know according to what criteria I do not recommend this company at all. Especially because of the employee who does not know how to take care of or treat customers with respect.
Translation
Reservamos un coche pequeno Ford fiesta,supuestamente. Al llegar justo vimos como se lo lleva un chico y a nosotros no entregaron uno mucho mas grande y encima sucio.Se ve que se lo acababan de entregar y no lo habian limpiado.Al comentarselo al chico que trabaja ahi (no se si dueno o empleado, pero una persona muy desagradable y borde)lo unico que dijo que encima que me da un coche de gama mas alta....Como si me hiciera un favor,cuando por alguna razon he reservado uno pequeno.Nos cobraron 200euros de fianza que no te devuelven hasta casi 30 dias despues(cosa que no me parece normal)y que tampoco vimos mencionar al hacer la reserva.Leo las resenas y veo que la fianza es diferente cantidad a cada uno ...no se segun que criterio.No recomiendo para nada esta empresa.Sobre todo por el empleado que no sabe cuidar ni tratar a los clientes con respeto.
★★★★★
Local Guide August 1, 2024
Original
Excellent place to rent a car, I highly recommend it. We were very satisfied with the car and the service, we will clearly repeat!
Translation
Excelente lugar para alquilar auto, lo super recomiendo. Quedamos muy satisfechos con el coche y el servicio, claramente repetiremos!
★★★★★
July 1, 2024
Original
Many thanks to Jose, his attention has been great. He has treated us super well, he has had all the patience in the world with us. Super attentive. A pleasure to work with Avis Burgos
Translation
Muchas gracias a Jose, ha sido genial su atencion. Nos ha tratado superbien, a tenido toda la paciencia del mundo con nosotros. Superatento. Un placer trabajar con avis Burgos
★★★
Local Guide June 1, 2024
Original
I was told that the car was full of fuel when I picked it up, but after a while I realized that the indicator since refueling had about 100 km more... Since I made a round trip, I refueled when I arrived to measure both trips. Giving rise to 62 one way and 40 return. which is about 20 difference. They offered me a refund of 8, which is something... But it seems like a very ugly detail to me. Otherwise, quick and simple. The car good.
Translation
Se me dijo que el coche estaba lleno de combustible al recogerlo, pero al rato de empezar me di cuenta de que el indicador desde repostaje tenia como 100km mas... Como hice un trayecto de ida y vuelta, reposte combustible al llegar para medir ambos trayectos. Dando lugar a 62 a la ida y 40 a la vuelta. lo que unos 20 de diferencia. Me ofrecieron un reembolso de 8 , que es algo... Pero me parece un detalle muy feo. Por lo demas, rapido y sencillo. El coche bien.
★★★★★
Local Guide June 1, 2024
Original
★★★★★
Local Guide June 1, 2024
Original
Very good, I also like to drive
Translation
Muy bien,,me gusta conducir ademas
★★★★★
Local Guide May 1, 2024
Original

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