SIXT - Bilbao Estacion Abando in Bilbao

4.4
★★★★☆
(474 reviews)

Recorre el Pais Vasco con Sixt alquilando un coche en la misma estacion de trenes Bilbao Abando. Nuestra sucursal se encuentra en la primera plana de la estacion a mano izquierda. Su localizacion la convierte en un puno de partida ideal tanto para descubrir el centro de la ciudad como para desplazarte rapidamente a sus alrededores. Nuestro horario es muy amplio, y la devolucion de vehiculos se puede hacer durante las 24 horas. Ademas de poder alquilar descapotables, 4x4 y turismos o familiares, podras alquilar camiones y furgonetas. Consulta todos los detalles en nuestra pagina web y realiza una reserva en la misma o a traves de nuestra app. Ademas, descubre ahora nuestra suscripcion de coches SIXT+: un renting de coches para particulare...

Working Hours

Monday 8 AM-8 PM
Tuesday 8 AM-8 PM
Wednesday 8 AM-8 PM
Thursday 8 AM-8 PM
Friday 8 AM-8 PM
Saturday 8 AM-8 PM
Sunday 8 AM-8 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 871 18 01 92 sixt.es

Address

Plaza Biribila, 2

48008 Bilbao

Plus Code: 736C+2J Bilbao, Spain

Photo Gallery

Featured

Featured

By owner

By owner

Exterior

Exterior

Street View & 360deg

Street View & 360deg

Videos

Videos

4.4
★★★★☆
474 reviews

Rating Distribution

5 stars
363 (76.6%)
4 stars
39 (8.2%)
3 stars
12 (2.5%)
2 stars
0 (0.0%)
1 star
60 (12.7%)

Most Mentioned

van 18 office 15 email 12 train station 10 insurance 9 security deposit 8 money 7 bill 6 state 5 return 5
Featured Review
★★★★★
October 29, 2024
Original

I've rented from Sixt Santander, got a little issue with the car and they suggested me to go to Sixt Abando because it was the nearest office for me. Aitor and Borja helped me and they even gave an upgrade!! Really helpful guys. Eskerrik Asko Aitor&Borja!

Featured Review
★★★
October 29, 2024
Original

My experience with SIXT was mixt. At pick-up in Bilbao the clerk of course tried several times to upsell me on various insurances, sighed and shook his head in disappointment when I declined, there's probably corporate training on the whole technique. I noted incorrect email on rental screen, so clerk entered my 'corrected' email, but he entered it wrong. Apparently drop-off instructions were sent to incorrect email, so I spent 1.5 hours driving around A Coruna at the end of the rental period, trying to get to drop-off location listed on rental information. Several calls to SIXT, finally transferred to A Coruna rental person, very difficult to hear as she had me on speakerphone and would not spell out revised drop-off location, her 'p's' sounding like 'c's' and speaking very fast. Finally dropped off car, called SIXT again to detail the stress and confusion, woman corrected my email to send invoice but very unapologetic with regards to poor communication from SIXT.

Featured Review
October 5, 2024
Original

You never (4 times in a row) get the car you booked and have to pay supplements. Terrible customer experience with Josu G. the 2 last bookings. After years of loyalty, I'm leaving Sixt

Featured Review
August 27, 2024
Original

Be warned! I received a defective car, with failing clutch, and even though I returned the car within 2 KM of driving, Sixt is blaming me for the damage. The car started smoking and ENDANGERED my family. They DO NOT check the cars adequately between drivers and then blame the harm on latest driver. I saw them rent a car that had just been returned, without a full inspection. They claimed I signed agreement noting no damages. However, this defective clutch was only notable AFTER driving it. I have been driving manual cars for 40+ years and did not cause this damage. The company has been DEAF to my pointing out the safety issues with their processes and just keep sending form letters. While this office was polite, their processes are lacking and they have no demonstrated interest in quality improvement or SAFETY!

1 found this helpful
Featured Review
★★★★★
August 25, 2024
Original

Had a first-class car rental experience at SIXT Bilbao Abando Station! They met all my customer expectations - convenient, top quality service, and clear transparent communication. All these elements combined to create a positive, stress-free experience that encourages repeat business. Best car rental in Bilbao and Basque country by far! Bikaina / excellent

Featured Review
★★★★★
July 10, 2024
Original

Had a very good experience renting from this Sixt location. Very friendly and helpful staff, easy process to pick up and return the car. Car was very new and in great condition. Easy to return the car out of hours as well with a key drop right outside the Sixt office. Highly recommend this location for car hire in Bilbao.

Featured Review
★★★★★
May 21, 2024
Original

The staff serves quickly, courteously and competently. We want to especially thank Ms. Itxaso for her professional attitude and skillful consideration of the client's needs. He familiarized us with all the conditions, made sure everything was clear and offered us a wonderful car at affordable prices.

Featured Review
★★★★★
November 17, 2023
Original

The customer service by Alvaro and his colleagues was unmatched during my visit. Thanks for the helpful travel recommendations and even giving me information for where to get petrol. :) The car got me around Bilbao, to the mtns and then the coast too!

Review photo
Review photo
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★★★★
Local Guide November 29, 2024
Original
★★★★★
November 28, 2024
Original
Very good treatment and advice on prices and models. The car is very clean and in perfect condition. I would definitely repeat
Translation
Muy buen trato y asesoramiento en precios y modelos. El coche esta muy limpio y en perfecto estado. Sin duda repetiria
★★★★★
Local Guide November 27, 2024
Original
Excellent attention
Translation
Excelente atencion
★★★★★
November 27, 2024
Original
★★★★★
Local Guide November 27, 2024
Original
It is the only company I have seen that offers short-haul rentals at an incredible price. Totally advisable.
Translation
Es la unica compania que he visto ofrece alquiler para trayectos cortos a un precio increible. Totalmente aconsejable.
★★★★★
November 26, 2024
Original
★★★★★
Local Guide November 24, 2024
Original
Borja, the person who assisted me with great kindness and advice
Translation
Borja, la persona que me atendio con gran amabilidad y asesoramiento
★★★★★
November 17, 2024
Original
★★★★★
November 17, 2024
Original
Everything very good. Borja, the employee, has been very professional in his treatment, he has told us several surrounding towns to visit, and in general terms, everything was very good.
Translation
Todo muy bien. Borja, el empleado, ha sido muy profesional en el trato, nos ha indicado varios pueblos de los alrededores que visitar, y en lineas generales, todo muy bien.
★★★★★
November 17, 2024
Original
★★★★★
November 10, 2024
Original
★★★★★
November 10, 2024
Original
★★★★★
November 10, 2024
Original
A very good experience, so far, I hope they continue like this,
Translation
Una experiencia muy buena, de momento,espero que sigan asi,
★★★★★
November 10, 2024
Original
Stupendous all over AITOR. Big.
Translation
Estupendo todo sobre todo AITOR. Grande.
★★★★★
Local Guide November 10, 2024
Original
Girl who served us very nice, everything was correct , we will return.
★★★★★
Local Guide November 10, 2024
Original
Good treatment from josu. Thank you
Translation
Buen trato por parte de josu. Gracias
★★★★★
November 3, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Very good thank you
Translation
Muy bien gracias
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
★★★★★
November 1, 2024
Original
Exceptional customer service, Estichu and Josu are crackers. And I went with fear having read the 1 star reviews. But on the contrary, it is true that they could not offer me the vehicle I chose (Peugeot 2008), but in exchange they offered me a better one (Renault Kangoo) that was more suited to my needs, since I needed a very large trunk. And they made all this change to me without altering the price of the contract, so great. The policies and other optional changes to the contract were explained to me in detail. In addition, there was a small problem with the van, which they resolved in no time, with kindness and interest. Thank you so much!
Translation
Atencion al cliente excepcional, Estichu y Josu unos cracs. Y eso que fui con miedo habiendo leido las resenas estas de 1 estrella . Pero todo lo contrario, es verdad que no pudieron ofrecerme el vehiculo por el que elegi (Peugeot 2008), pero a cambio me ofrecieron uno mejor (Renault Kangoo) que se ajustaba mas acordes a mis necesidades, ya que necesitaba un maletero muy grande. Y todo este cambio me lo hicieron sin alterar el precio del contrato, asique super bien. Me explicaron detalladamente las politicas y otros cambios opcionales del contrato. Ademas hubo un pequeno problemilla con la furgo, del que me lo resolvieron en nada, con amabilidad y con interes. Muchas gracias!
★★★★★
November 1, 2024
Original
Good attention. The different options and rates are well explained.
Translation
Buena atencion . Bien explicadas las diferentes opciones y tarifas .
★★★★★
November 1, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
Very good attention and ease when delivering and receiving the vehicle
Translation
Muy buena atencion y facilidad a la hora entrega y recepcion del vehiculo
November 1, 2024
Original
It turns out that I reserve a car to go to Bilbao with insurance and a package that does not require refueling. It arrived and the girl who assists me tells me that this car is not available, she offers me another one that has the same features and I would only have to pay a difference of 20. I ask him if I have to leave it in Abando and he tells me that that is where I have to leave the car, it arrived in Bilbao the entire trip without any problem, full of gasoline and more or less it arrived with half of it, it turns out that I could leave it with half of the tank for the benefits he had requested. In Bilbao they tell me that they are going to charge me a charge for not filling the gas and another for not leaving it somewhere else in Bilbao. I explain to them that they had not told me that and about the gasoline, so they tell me no problem. Well, it turns out that they charge me 400 for gasoline . BE VERY CAREFUL
Translation
Resulta que reservo un coche para ir a Bilbao con un seguro y un paquete que no hace falta llenar la gasolina. Llego y la chica que me atiende me dice que ese coche no esta disponible, me ofrece otro que tengo las mismas prestaciones y solo tendria que pagar una diferencia de 20 . Le pregunto si lo tengo que dejar en Abando y me dices que alli es donde hay que dejar el coche, llego a Bilbao todo el viaje sin problema lleno la gasolina y mas o menos llega con la mitad, resulta que podia dejarlo con mitad del deposito por las prestaciones que habia pedido. En Bilbao me dice que me van hacer un cargo por no llenar la gasolina y otro por no dejarlo en otro sitio de Bilbao. Les explico que no me habian dicho eso y lo de la gasolina con lo cual me dicen que sin problemas. Pues resulta que me hacen un cargo de 400 por la gasolina . TENER MuCHO CUiDADO
November 1, 2024
Original
I rented a van with them, they have seized the money on my account. I have been waiting for a week for them to release the embargo. I do not recommend them. They are the worst place where I could rent the van.
Translation
Alquile con ellos una furgoneta me han embargado el dinero de la cuenta llevo una semana esperando que me liberen el embargo no los recomiendo son el peor sitio donde pude alquilar la furgoneta
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Easy process and friendly staff thank to Borga. Office location at the 2nd floor near the parking exit door.
★★★★★
November 1, 2024
Original
speed and good humor. perfect
Translation
rapidez y buen humor. perfedto
★★★★★
November 1, 2024
Original
Super friendly, attentive and fast, I recommend it one hundred percent
Translation
Super amables, atentos y rapidos, lo recomiendo cien por cien
★★★★★
November 1, 2024
Original
Very good treatment and good car. Delighted.
Translation
Muy buen trato y buen coche. Encantado.
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
★★★★★
Local Guide October 1, 2024
Original
We booked a car for two days, everything was perfect!
Translation
Reservamos un choche para dos dias, todo perfecto!
★★★★★
October 1, 2024
Original
Local Guide October 1, 2024
Original
A complete scam that invents damage to the car when you return it. Disgusting
Translation
Una completa estafa que se inventan desperfectos en el coche cuando lo devuelves. Repugnantes
★★★★★
Local Guide October 1, 2024
Original
Easy access to the station for pickup and delivery. Variety of cars, in very good condition. Very good attention from the staff, in this case, Borja.
Translation
Facil acceso a la estancion para la recogida y entrega. Variedad de coches, en muy buen estado. Muy buena atencion por parte del personal, en este caso, Borja.
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
Very easy nice people good pickup and Dropoff and upgraded car
★★★★★
Local Guide October 1, 2024
Original
★★★★★
October 1, 2024
Original
Quick and easy, Josu very professional and super friendly. We will repeat without hesitation. thank you.

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