Hertz - Bilbao in Bilbao

3.7
★★★★☆
(127 reviews)

Bienvenido a Hertz Alquiler De Coches - Bilbao Plaza Pio X 2 situado en Plaza Pio X, 2. Selecciona esta localizacion para comenzar tu experiencia de alquiler de coches, o elige entre miles de otras ubicaciones, cada una con una amplia variedad de vehiculos para que elijas el que necesites en cada momento, incluido coches de lujo y deportivos, SUV, coches electricos (EV), furgonetas, camiones y muchos mas. Welcome to Hertz Car Rental - Bilbao Plaza Pio X 2. Select this location to begin your car rental experience or choose from other locations near you. Enjoy a wide selection of vehicles like luxury and sports cars, SUVs, EVs, vans, trucks and more. Book online now, or with the free Hertz app today.

Working Hours

Monday 8 AM-1 PM , 4-7 PM
Tuesday 8 AM-1 PM , 4-7 PM
Wednesday 8 AM-1 PM , 4-7 PM
Thursday 8 AM-1 PM , 4-7 PM
Friday 8 AM-1 PM , 4-7 PM
Saturday Closed
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible entrance

Contact Information

+34 944 15 36 77 hertz.es

Address

San Pio X Plaza, 2

48014 Bilbao

Plus Code: 73C5+C7 Bilbao, Spain

Photo Gallery

Featured

Featured

By owner

By owner

Exterior

Exterior

Street View & 360deg

Street View & 360deg

3.7
★★★★☆
127 reviews

Rating Distribution

5 stars
56 (44.1%)
4 stars
29 (22.8%)
3 stars
10 (7.9%)
2 stars
6 (4.7%)
1 star
26 (20.5%)

Most Mentioned

price 15 gas stations 3 phone 3 disaster 2 scam 2 security deposit 2 office 2 contract 2
Featured Review
October 11, 2024
Original

Please avoid this rent car company in Bilbalo!!! Fraudsters on foreigners!!! I have very very bad experience with night drop off keys box. Company charged me extra money from my credit card for false claim of demage. They did not reacted on any of my mails and you can't reach them on phone when speaking english. I provided them proper documentation that the car was 100% ok and that they are trying to do a fraud of not existing demage. Horrible customer experience.

Featured Review
★★★★★
September 21, 2024
Original

We rented a nice Citroen at the Hertz Deusto location in Bilbao. It included the Hertz on board navigation system, which I will now always choose whenever I'm driving on unfamiliar roads. (It was especially useful getting out of and back into Bilbao.) Hertz navigation is so superior to the mobile phone apps, and it was easy to use. Most importantly, we were super impressed with the Hertz staff there, especially Lander, who went out of his way to be helpful, professional, and friendly from check-out to check-in. He is a great representative for the company. I will definitely rent from this location the next time I'm in Bilbao.

Featured Review
★★★★★
July 12, 2024
Original

This place is great- the guy working was very friendly and the rates were reasonable

Featured Review
June 11, 2024
Original

Car was in good condition but the staff were super un-friendly, and customer support is just terrible. Easy pickup and dropoff. We've asked to waive the fueling option and returned the car with full tank. To our surprise we were charged an expensive fee and can't hear back from the non-existent customer support even after 3 weeks. Still waiting for a refund.

Featured Review
★★★★★
August 3, 2023
Original

Everything was very good. Reasonable price, good new car, very friendly staff. I can only recommend it.

Featured Review
★★★★
July 15, 2022
Original

Perfectly acceptable experience here, nice clean office, friendly staff, car was lovely and as booked.

Featured Review
November 23, 2018
Original

Charged me an extra day because they were closed all afternoon. I had to return later (ruining my afternoon plans) to suit THEIR schedule. I would say they didn't value my convenience, but they priced it at -50EUR.

2 found this helpful
Featured Review
★★★★★
April 30, 2017
Original

Wonderful experience! Have had bad experiences with other companies so decided to try Hertz. Very happy with choice. Helpful staff and costs are clear with no extra hidden fees at return.

November 1, 2024
Original
Be careful when leaving the gas deposit, I reserved a car on 10/7/24, I returned it on 10/9/24 and today, 10/29,22 days later they have not returned the deposit. A SHAME
Translation
Cuidado al dejar la senal de la gasolina,reserve un coche el 7/10 /24 lo devolvi el 9/10/24 y hoy 29/10,22 dias despues no me han devuelto la senal. UNA VERGUENZA
October 1, 2024
Original
THE WORST CAR RENTAL AGENCY. I do not advise hiring any vehicle at this agency, the person at the counter does not know what he is renting. He told me that I did not have to refill the tank when delivering the car, and now they are charging me 80 ( 64 for gasoline and 16 for refilling it), that the car could only travel 400km in 5 days of rental and when I asked Once again, when I handed it in, another person at the counter told me that I could have done 400 km a day. A real disaster.
Translation
LA PEOR AGENCIA DE ALQUILER COCHES.No aconsejo contratar ningun vehiculo en esta agencia, la persona que atiende en mostrador no sabe lo que alquila. Me dijo que no habia que rellenar el deposito al entregar el coche, y ahora me cobran 80 (64 de gasolina y 16 por ir a rellenarlo), que el coche solo podia hacer 400kms en 5 dias de alquiler y cuando lo pregunte nuevamente al entregarlo, otra persona del mostrador me dice que podia haber hecho 400kms al dia. Un autentico desastre.
June 1, 2024
Original
I only drove 35 km to the car they gave me, since the tank was supposedly full. Before delivering it, I filled it with 6.38, which was what it could fit in, and they charged me 26 because according to them, almost 1/4 of the deposit is missing... Im outraged!!!
Translation
Solo hice 35 Km al coche que me dejaron que supuestamente estaba lleno el deposito. Antes de entregarlo lo llene con 638 que era lo que cabia y me han hecho un cargo de 26 porque segun ellos le falta casi 1/4 al deposito... Estoy indignada!!!
★★★★★
May 1, 2024
Original
Good prices and easy handling
★★★★★
Local Guide March 1, 2024
Original
Rent at Hertz Car Rental - Bilbao - Plaza Pio I recommend it.
Translation
Alquile en Hertz Alquiler De Coches - Bilbao - Plaza Pio X, 2 y el chico de gafas delgado un trato muy cercano , muy simpatico muy bien explicado todo. Lo recomiendo.
2 helpful
★★★★★
Local Guide February 1, 2024
Original
Excellent service and attention I will return for sure
★★★★★
February 1, 2024
Original
Local Guide January 1, 2024
Original
I do not advise hiring any vehicle with this agency. They deliver dirty cars and then when you deliver it they charge you for cleaning. The thing is that they always make excuses for not returning the deposit. It is the worst agency in Bilbao.
Translation
No aconsejo contratar ningun vehiculo con esta agencia. Entregan los coches sucios y luego cuando lo entregas te cobran la limpieza, La cosa es que siempre ponen disculpas para no devolverte la fianza. Es la peor agencia de Bilbao.
1 helpful
★★★★★
December 1, 2023
Original
★★★★
Local Guide December 1, 2023
Original
Excellent
Translation
Excelente
★★★★★
Local Guide December 1, 2023
Original
Staff was friendly and helpful and the car was clean and new!
1 helpful
★★★★★
Local Guide December 1, 2023
Original
★★★★★
December 1, 2023
Original
Very friendly service from Lander! It was also a quick drop-off.
Translation
Servicio muy amable por parte de Lander! Tambien fue un drop-off rapido.
Local Guide December 1, 2023
Original
Unprofessional scam company. Be aware.
Local Guide December 1, 2023
Original
WORST SERVICE
Translation
VAERSTE SERVICE
★★★★
December 1, 2023
Original
★★★★★
Local Guide December 1, 2023
Original
Rental car drop off super easy!
Translation
Mietwagenabgabe super unkompliziert!
★★★★★
Local Guide December 1, 2023
Original
Great professionalism and great friendliness.
Translation
Gran profesionalidad y gran simpatia.
December 1, 2023
Original
Zero seriousness and lack of customer service. We had to pick up a car today at 1:00 p.m. Calling on the phone continuously since 12:40 but no one answers. We arrived at 1:00 p.m. and found the blinds closed. We were left without a car... Its 4:30 p.m. and they still dont answer the phone.
1 helpful
★★★★
Local Guide December 1, 2023
Original
It was too much charging 16 for the fuel service additionally to 16 for the fuel itself
★★★★★
Local Guide December 1, 2023
Original
Excellent, everything correct and without incidents
Translation
Excelente, todo correcto y sin incidencias
Local Guide December 1, 2022
Original
They charged me 160 for a flat tire, as if it were my fault!
Translation
Me cobraron 160 por un pinchazo de rueda, como si fuera mi culpa!
★★★★★
Local Guide December 1, 2022
Original
Good service. A new and powerful car
Translation
Buen servicio. Un coche nuevo y potente
Local Guide December 1, 2022
Original
Hallucinatory! I had a reservation for today and since they no longer have an agreement with my company we have been left stranded. And they confirmed the reservation and the price yesterday. Wordless
Translation
Alucinante! Tenia una reserva para hoy y como ya no tienen convenio con mi empresa nos hemos quedado tirados. Y me confirmaron ayer mismo la reserva y el precio. Sin palabras
Local Guide December 1, 2022
Original
I am a member of Hertz Gold, I have not known another Hertz office as disastrous as the one in Bilbao Deusto. Always full of people, no staff, it takes half an hour to check in, they never ask if there are Gold members, there is no mailbox to return the keys if you return the car outside of office hours... Frankly, In Bilbao it is better to use any other company.
Translation
Soy miembro de Hertz Gold, no he conozco otra oficina tan desastrosa de Hertz como la de Bilbao Deusto. Siempre a tope de gente, nada de personal, tardan media hora en hacer un check in, nunca preguntan si hay miembros Gold, no hay buzon para devolver las llaves en caso de devolver el coche fuera de su horario de oficina... Francamente, en Bilbao es mejor utilizar cualquier otra compania.
★★★★★
Local Guide December 1, 2022
Original
★★★★★
Local Guide December 1, 2022
Original
★★★★★
Local Guide December 1, 2021
Original
★★★★
Local Guide December 1, 2021
Original
★★★★★
December 1, 2021
Original
Local Guide December 1, 2021
Original
★★★★★
Local Guide December 1, 2021
Original
★★★★★
Local Guide December 1, 2021
Original
A ten in service and vehicles
Translation
Un diez en servicio y vehiculos
December 1, 2021
Original
The truth is that a disaster of an experience, a van for three days (with several dents and all indicated in the contract). So far so good, the first day a yellow engine warning light comes on....200km from home. I try to call the support number and the customer service number, no one answers. But even worse, they answer me in assistance and tell me that if I have a breakdown a tow truck will pick me up and thats it. Then try to contact the company, which is impossible. I returned to Bilbo in breakdown mode because I couldnt contact him. Furthermore, they returned my 200 deposit after 16 days... LAST TIME WITH THIS COMPANY!! DO NOT HIRE
Translation
La verdad es que un desastre de experiencia, una furgoneta para tres dias (con varios golpes y todos indicados en contrato). Hasta aqui todo bien, el primer dia se enciende una luz de testigo amarilla de alerta de motor....a 200kms de casa. Intento llamar al numero de asistencia y al numero de atencion al cliente, no responde nadie. Pero peor aun, me responden en asistencia y me dicen que si tengo una averia me recoge una grua y ya. Que luego trate de contactar con la empresa, cosa imposible. Volvi hasta Bilbo en modo averia por no poder contactar. Ademas, me devolvieron la fianza de 200 despues de 16 dias... ULTIMA VEZ CON ESTA EMPRESA!! NO CONTRATEIS
3 helpful
★★★★
Local Guide December 1, 2021
Original
Kind and attentive
Translation
Amables y atentos
★★★★
Local Guide December 1, 2021
Original
Local Guide December 1, 2020
Original
Local Guide December 1, 2020
Original
To eat separately...
Translation
Para echar de comer aparte...
1 helpful
★★★★★
Local Guide December 1, 2020
Original
★★★★
Local Guide December 1, 2020
Original
It is a four star hotel
Translation
Es un hotel de cuatro estrellas
★★★★★
December 1, 2020
Original
★★★★★
Local Guide December 1, 2020
Original
★★★★★
Local Guide December 1, 2020
Original
Correct and fast staff, they have everything under control... highly advisable
Translation
Personal correcto y rapidos, tienen todo controlado.. bien aconsejable

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