Enterprise Alquiler de Coches y Furgonetas - Estacion Bilbao in Bilbao
3.3
★★★☆☆
(275 reviews)
?Quieres alquilar un coche o una furgoneta cerca de Bilbao Train Station? Tanto si alquilas por ocio como por negocios o porque necesitas un vehiculo de sustitucion, Enterprise te ofrece coches y furgonetas de alquiler por dias, semanas o periodos largos, con unas tarifas excelentes. Contamos con una amplia gama de vehiculos modernos para satisfacer todas tus necesidades de alquiler. Ademas, tenemos un excepcional servicio de atencion al cliente, que nos enorgullece, y que te garantiza una maravillosa experiencia de alquiler. Porque alquilar con Enterprise es facil, sin contratiempos y sin costes ocultos.
Working Hours
Monday
8 AM-8 PM
Tuesday
8 AM-8 PM
Wednesday
8 AM-8 PM
Thursday
8 AM-8 PM
Friday
9 AM-2 PM
Saturday
9 AM-7 PM
Sunday
9 AM-7 PM
Location
Business Features
From the business
- Identifies as women-owned
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
+34 944 42 32 90 enterprise.esAddress
Entrada Parking, Estacion Tren. Pza Circular, 2, Bailen Kalea, 22
48003 Bilbao
Plus Code: 735C+59 Bilbao, Spain
Photo Gallery
Featured
By owner
Exterior
Street View & 360deg
3.3
★★★☆☆
275 reviews
Rating Distribution
5 stars
126 (45.8%)
4 stars
33 (12.0%)
3 stars
14 (5.1%)
2 stars
9 (3.3%)
1 star
93 (33.8%)
Most Mentioned
office
15
rental agreement
14
security deposit
11
call
11
pay
11
scammers
9
station
7
words
5
surprise
5
sympathetic
5
Featured Review
★★★★★
October 21, 2024
Original
Excellent attention and service, new and good cars Competitive prices Thanks
Featured Review
★★★★★
August 17, 2024
Original
Lots of negative reviews, however we had a great experience with Enterprise. The lady at the desk was so friendly and helpful. Our child booster seat we requested was present, we could even choose a bigger car, because we're a family of 4. We did book the car through Sunny Cars, not Enterprise directly. So we had a backup company if anything went wrong.
1 found this helpful
Featured Review
★
April 8, 2024
Original
Refused to honour a reservation based on company policy that isn't shared with the public. Wouldn't show us what the policy was or why we were refused. We had all documentation etc. based on the enterprise website and the governments of Spain and the UK, still no car. Europcar (also in the station) were very helpful to get us out the hole Enterprise dug, and let us know we had everything correct.
Featured Review
★★★★★
March 3, 2024
Original
What a great experience we had renting here. The dropoff was fast and smooth and the vehicle was excellent. Thanks to Dani and the team. See you next time.
1 found this helpful
Featured Review
★★★★★
October 12, 2023
Original
concerns car pick up Sep 29, 10:44 Bilbao Central Station, Mr. Miguel. it was quite busy and some customers were somewhat grumpy and impatient. Mr. Miguel was despite the working pressure very friendly and patient to help his customer. he worked fast with a welcoming smile and delivered the information and -car fast, super clear and providing us the welcomed option to upgrade (lots of luggages).we returned the car earlier and we received prepaid monies back as Miguel told us, no hassle at all. in short, dear Mr. Miguel, you made our days! with the AUDIA A6 Avant licensplate ending with MJJ. many thanks for this.
2 found this helpful
Featured Review
★★★★★
August 19, 2023
Original
Excellent car rental from a quite friendly and professional staff. Maria, the lady in the deck, facilitated us in an excellent manner. We got the car in few minutes and it took only 5 mins to return it back. Overall a good experience. Thanks guys !
1 found this helpful
Featured Review
★
July 10, 2023
Original
Horrible experience. This place allows you to book online without telling you that they WILL NOT rent you a car without an international license. My husband and I are from the US and have driven all over the world, and "technically" you need the international license everywhere. However, this is the first place we have ever encountered that would simply not rent us a car. They were also extremely rude and did not acknowledge that their website should really tell you that they enforce having an international license before you plan your whole vacation around having a car. We went to Sixt next door and got a car from them with no problem. I will be giving Sixt a 5 star review.
5 found this helpful
Featured Review
★★★★
April 2, 2022
Original
quite okay and friendly, price nearly doubles because of full coverage which is recommendable. really good location, easy exit and return, got an upgrade, opens at 800
1 found this helpful
★★★★★
November 25, 2024
Original
Good attention from its employees.
Translation
Buena atencion por parte de sus empleados.
★★★★★
November 24, 2024
Original
★★★★★
Local Guide
November 24, 2024
Original
We went because our vehicle had to be towed away and they gave us a replacement car. The guy who helped us was very very friendly and explained everything to us perfectly. They gave us a very recent car with plenty of power, taking into account that it was only a replacement vehicle. Very good experience. Furthermore, they had reserved it for us for 11 but an hour before they were already giving it to us. I recommend :)
Translation
Fuimos porque nuestro vehiculo se lo tuvo que llevar la grua y nos dieron un coche de sustitucion. El chico que nos atendio era muy muy simpatico y nos explico todo a la perfeccion. Nos dieron un coche muy reciente y con bastante potencia, teniendo en cuenta que solo era un vehiculo de sustitucion. Muy buena experiencia. Ademas, nos lo habian reservado para las 11 pero una hora antes ya nos lo estaban dando. Recomiendo :)
★★★★
November 17, 2024
Original
★★★★★
November 10, 2024
Original
★★★★★
Local Guide
November 3, 2024
Original
We rented a van in Bilbao for a move and left it in Zaragoza. Everything went perfect, the vehicle was practically new and the attention from Bea in Bilbao and Nadia in Zaragoza was extraordinary. Second time we choose this company and it wont be the last.
Translation
Alquilamos una furgoneta en Bilbao para una mudanza y dejarla en Zaragoza. Todo ha ido perfecto, el vehiculo practicamente nuevo y la atencion de Bea en Bilbao y Nadia en Zaragoza fue extraordinaria. Segunda vez que elegimos esta compania y no sera la ultima.
★
November 1, 2024
Original
Be very careful with this rent a car. They do not check the vehicles immediately upon delivery, but rather they tell you to leave it in the parking lot where you can and they check it more than half an hour later, knowing the type of people who pass through the area (one of the most conflictive in Bilbao). . The result is a surprise vehicle with damage whose repair we charge to the deposit or pass directly along with the rental charge so that you cannot refuse payment. In addition to all this, you show bad form when you inform them that they have to proceed to request images from the security cameras before proceeding to charge you damages whose only legitimacy is that of their word against that of the client. Obviously I will not reserve any vehicle with them again and I will do everything possible so that no one I know reserves with these people.
Translation
Mucho ojo con este rent a car. No revisan los vehiculos en el acto en la entrega sino que te dicen dejalo por ahi en el parking donde puedas y lo revisan mas de media hora despues, conociendo el tipo de gente que pasa por la zona (una de las mas conflictivas de Bilbao). El resultado es sorpresa vehiculo con danos cuya reparacion cargamos a la fianza o pasamos directamente junto con el cargo de alquiler para que no puedas rechazar el pago. Ademas de todo ello malas formas cuando les informas de que tienen que proceder a pedir imagenes de las camaras de seguridad antes de proceder a cargarte unos danos cuya unica legitimidad es la de su palabra contra la del cliente. Evidentemente no vuelvo a reservar con ellos ningun vehiculo y voy a hacer todo lo posible para que nadie que conozca reserve con esta gente.
★★★★★
November 1, 2024
Original
Im delighted with them. Delivery is easy, convenient and simple. Despite Javi being alone in the office, his smile and kindness have been unwavering. Thank you very much for your attention and to you especially Javi. I will definitely rent with you again!
★
Local Guide
November 1, 2024
Original
They are scoundrels. We rented a car for a week on August 6th. When they return it, they tell us that it is perfect and that the deposit will be returned. Today, October 16, I receive an email that they are asking me for more than 200 euros for damage, more than two months later and having that email. Some thieves.
Translation
Son unos sinverguenzas. Alquilamos un coche una semana el 6 de agosto. Al devolverlo nos comunican que esta perfecto y que se devuelve la fianza. Hoy 16 de octubre recibo un email de que me solicitan mas de 200 euros por un dano, mas de dos meses despues y teniendo ese correo. Unos ladrones.
★★★★
October 1, 2024
Original
★
October 1, 2024
Original
We have booked online paying for a child seat and when we arrive to pick up the car it turns out that the payment was only for the rental of the car and not the seat and we had to add more than 100 euros...and we also paid for insurance that does not cover anything and They offered us another one for more than 200 euros... scammers and they did not recommend it to anyone... better another company
Translation
Hemos reservado por internet pagando asiento para ninos y cuando llegamos a retirar el coche resulta que el pago era solo para el alquiler del coche y no del asiento y tuvimos qoe anadir mas de 100euro..y ademas pagamos un seguro que no te cubre nada y nos ofrecieron otro por mas de 200euro..estafadores y no le recomendo a nadie..menjor otra compania
★
October 1, 2024
Original
Excellent service, but some rats, due to a friction on a pile of friction in the box of a van, took 322 from me, according to them, for minor damage. A little acetone was enough.
Translation
Excelente atencion, pero unas ratas, por un roce sobre un monton de roces en el cajon de un furgon me sacaron 322 segun ellos por un dano leve. Con un poco de acetona ubiece sido suficiente.
★★★★★
Local Guide
September 1, 2024
Original
Very good attention
Translation
Muy buena atencion
1 helpful
★
September 1, 2024
Original
I give it a star because I cant give it a 0. We booked a 6-seater car with enterprise in advance, which was our surprise when we arrived and they gave us several problems about our rental (requirements that they had not told us about previously), such as that If it was 6 people we had to change to a credit card and not a debit card, and change the cardholder. On top of that, we didnt receive any help at the counter and they asked us to solve it online (with them being there). After several hours trying to solve it, when we were able to have everything they asked for, they told us that they did not have cars to give us. SO, WHERE WAS THE CAR WE HAD RESERVED? Anyway, everything smells a little bad. Finally, they told us that the cancellation costs were 55 when we MANDATORY canceled for them, and they have not even stopped to repair that error. So if I have to summarize Enterprise; disastrous attention, they take money that does not belong to them and offer cars that they do not have. Of course, neither I, nor my family, nor my friends or their families will ever think of returning to Enterprise. PS: We thank the girl from Hertz who helped us a lot after this situation.
Translation
Le pongo una estrella porque no puedo ponerle 0. Reservamos con enterprise un coche de 6 plazas de forma previa, cual fue nuestra sorpresa cuando llegamos y nos pusieron varias pegas acerca de nuestro alquiler (requisitos que no nos habian comentado anteriormente), tales como que si era de 6 personas teniamos que cambiar a una tarjeta de credito y no de debito, y cambiar a la persona titular. Ademas de eso, no recibimos ninguna ayuda en el mostrador y nos pidio que lo resolviesemos de forma online (estando ellos alli). Despues de varias horas intentando resolverlo, cuando pudimos tener todo lo que nos pedian nos dijeron que no tenian coches para darnos. Entonces, ?DONDE ESTABA EL COCHE QUE NOSOTRAS HABIAMOS RESERVADO? En fin, huele todo un poco mal. Para finalizar, nos dijeron que los costes de cancelacion eran de 55 cuando nosotras cancelamos de forma OBLIGATORIA por ellos, y ni siquiera han parado en reparar ese error. Asi que si tengo que resumir a Enterprise; atencion nefasta, se llevan un dinero que no les corresponde y ofrecen coches que no tienen. Desde luego, ni a mi, ni a mis familiares, ni a mis amigas/os ni a sus familiares se nos ocurrira volver a Enterprise. PD: agradecemos a la chica de Hertz que nos ayudo mucho tras esta situacion.
★★★★★
Local Guide
September 1, 2024
Original
We took the car. The car arrived clean and serviced. The paperwork was completed quickly. The staff works competently and efficiently. The attitude was very friendly, they answered all questions about operation and helped set up the system.
Translation
. . . . , , .
★★★
Local Guide
August 1, 2024
Original
The parking lot is a bit chaotic.
Translation
Un poco caotico el parking.
★
August 1, 2024
Original
They are scammers, they give you a thousand thoughts and treat their customers terribly.
Translation
Son unos estafadores,te Dan mil vueltas ala cabeza y tratan fatal alos clientes
★
Local Guide
August 1, 2024
Original
We reserved a van, and they gave us a much larger one, which in our case was much worse, but the last straw was that due to height we could not enter the parking lot where we supposedly had to return it. After several calls we had to drive around until we found a place to park on the street and then walk back to hand over the keys. Im still waiting for some kind of apology
Translation
Reservamos una furgoneta, y nos dieron mucho mayor lo que en nuestro caso era bastante peor, pero el colmo es q por altura no se podia entrar al parking donde supuestamente teniamos de devolverla. Despues de varias llamadas tuvimos que dar vueltas hasta encontrar un sitio donde aparcar en la calle y despues volver andando para entregar las llaves. Sigo esperando algun tipo de disculpa
★
Local Guide
August 1, 2024
Original
I rent cars, regularly, every week, once or twice a week. As a general rule, I rent them from Europcar, but when for any reason I cant afford them I rent them from Enterprise. Today, 07/30/2024 at 7:00 p.m., a boy who looked like the manager, in a white shirt, approached where I had parked my Europcar vehicle and told me, rudely, that it was an Enterprise location and that he should look for me. life to park. Honestly, this behavior seems quite bad to me and even more so considering that it was the Europcar people who told me to park in other spaces when they were not free, but the strongest thing is that the Enterprise people themselves told me the same thing when I rented a car with them. Clients who come from working all day, tired, and wanting to finish the day, the last thing we are looking for is to have our noses touched with such nonsense. The next time Europcar fails me and I need to rent a car I will go to Six and on the other hand, I will ensure that the company I work for (we rent 80 vehicles a day throughout Spain) receives my complaint so that, I hope, they will take the pertinent measures and notify the Corte Ingles so that they can look for alternatives. All the best
Translation
Alquilo coches, de manera regular, todas las semanas, una o dos veces por semana. Por norma general, los alquilo en Europcar, pero cuando por cualquier razon no puedo con ellos lo alquilo con Enterprise. Hoy dia 30/07/2024 a las 19:00 un chico que parecia el encargado, de camisa blanca, se acerco donde habia aparcado mi vehiculo de Europcar y me dijo, de malas maneras, que era un lugar de Enterprise y que me buscara la vida para aparcar. Sinceramente, me parece bastante mal este comportamiento y mas teniendo en cuenta que fueron los de Europcar los que me han dicho que aparque en otras plazas cuando no queden libres, pero lo mas fuerte es que los propios de Enterprise me han dicho lo mismo cuando he alquilado un coche con ellos. Los clientes que venimos de estar trabajando todo el dia, cansados, y con ganas de terminar el dia, lo que menos estamos buscando es que nos toquen las narices con semejante chorradas. La proxima vez que me falle Europcar y necesite alquilar un coche me ire a Six y por otro lado, me encargare que la empresa en la que trabajo (alquilamos en toda Espana 80 vehiculos al dia) le llegue mi queja para que, espero, tomen las medidas pertinentes y den aviso al Corte Ingles para que busquen alternativas. Un saludo
★★★★★
July 1, 2024
Original
Super friendly and attentive staff :)
Translation
Un personal super simpatico y atento :)
★
July 1, 2024
Original
The telephone service is non-existent, you choose the options to contact and it doesnt matter what you select, they end up speaking in English and cutting off the call. Really a terrible and negative experience, half an hour wasted for nothing, shameful...
2 helpful
★★★★
Local Guide
July 1, 2024
Original
Good service from the staff, perhaps not also the neighborhood in which it is located.
Translation
Buena atencion por parte del personal, quiza no tambien el barrio, en el que esta ubicado.
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