Budget Alquiler de coches in Bilbao

Unfortunately there were no cars available (we didn't book in advance) but the lady at the desk was very helpful and gave us lots of information.

Worst experience. We paid for the car via website, we arrived to get the car at 1300 at -4 floor as it was written on the website, there were nothing; then we found it on -1 floor. It was closed!!! It is closed from 13-16. Who can imagine a car rent be closed on the bus station in the peak day time?? Ruined our day

Excellence service and good value. We rented a VW Golf which drove really well but had real safety issues with the computer driving aid which could not be turned off. We had the car for a week during which on 3 occasions the car decided to slam its breaks on advising on either a collision or over speed. On one occasion we were doing 110kph on the motorway and suddenly a 30kph sign appeared on the dash and the car slammed the brakes on, luckily we had nobody behind us. On another occasion the car slammed its brakes on and a collision warning appeared despite nothing in front of us. Also a warning telling me to get into the middle of the lane appeared a few times despite being in the middle of the lane. I do not recommend renting a car that has features that cannot be turned off. On returning the car the agent advised that the car would be looked at however that is a little late.

I rent a car every time I go on holidays, but this was the first time when I was really amazed by the service. The lady at the counter helped me change the reservation and was very professional. She made a great fist impression for my visit in Bilbao. Thank you!

Very professional and friendly staff

Great place to get cheap rentals.make sure to fill up the gas tank before returning as they will charge a full tank regardless.

Very slow. They try every upselling possible e. g. Insurance (all) , gas. If you don't fill up, they want to charge you a full load.

I needed to return a car after hours (key drop). Arriving at the office, there were no instructions or any place to leave the car. After calling the airport location, the answer was "find where to park on the street, then drop the key". Good luck with that in that neighborhood. The next day, no confirmation that the car was received arrived 4 hours after the office was opened. Calling the office, they hung the phone on me 4 times. So I had to drop everything and go there, just to be greeted with "there were people here, so it's hard to answer the phone". I guess they never heard of "please hold", or "please leave your number and we will call back". Turns out they only intended to send confirmations 24 hours later. Why? God knows. Terrible service level.