Virtuo Alquiler de Coches | Barcelona - Placa Catalunya in Barcelona

New or almost new cars, well maintained, very convenient rental from the APP, very easy collection and delivery. Good prices. The only bad point that could be made is that they take a long time to return the deposit, they tell you that it is your bank but I have rented from different companies and the normal thing is that the same day you return the vehicle they check and release the deposit, in the You can see it at your bank at the same time.

Best decision to rent a car there. The only drawback is that the vehicle had more damage than stated. Its best to look with four eyes, then youre on the safe side.

My first experience has been excellent. Sign up very quickly. Immaculate car, and very easy collection and return. I was worried about the petrol issue, but the app already tells you how much youve used, so its easy to return it to the same level you found it.

A big scam They do not have customer service on the phone and I have sent two emails and they have not responded yet. My reservation was March 31, 2023, more than 12 days ago, I still have not received my 300 deposit back. They always say to contact contact@virtuo, when you send an email they never answer. They are even scammers, now they tell me that the front windshield wiper is bad and thats why they are going to charge 90 euros, but that is totally a scam because I checked everything was fine. I had premium protection in reserve that covers all damages. Likewise, I have not yet received my 300 deposit. Tomorrow Im going to report to the police station. I think they did the reviews themselves. A big scam.

Car in perfect condition, fantastic accessibility. Everything is very comfortable and easy.

Perfect experience with the Virtuo app. Highly recommended

Scammers... there is no point in purchasing premium insurance. They left me stranded and ruined my vacation. I tell you my experience: I reserve the car from Thursday to Monday. With Premium insurance. My trip? From Barcelona to a town in Girona. DAY 1 (THURSDAY) At 7:30 p.m. I go to pick up the car and it takes me 45 minutes to leave Barcelona due to technical car problems. It is clear that the car has an electronic problem, no matter how much I insist on changing, they do not give in and invite me to trust the one that started to fail. To think that all those minutes are collectible and I am on the call for 30 minutes the first day. DAY 2 (FRIDAY) I dont touch the car during the day. Only at night at 9pm! It takes me 15 minutes to turn it on for the trip and 30 minutes for the return trip. All due to technical problems. Calculate more collect calls. DAY 3 (SATURDAY) Another 15 minutes to turn it on. For the return the car does not close nor does it open. VIRTUO, despite its prices, has a pitiful technical service. If you think that Premium insurance serves to offer a solution, you are wrong. Finally they leave us stranded. 3 HOURS waiting for the tow truck and another 2 to manage absolutely nothing. Their final solution is to return by taxi and end my vacation when I have 2 more days in the Hotel!! They dont offer me a car, they dont help me and they disappear. I pay a very expensive taxi to return to the hotel. Late at night they say they will call me at 8 am the next day, to offer a solution. They argue that the insurance is obliged to give me a car these two days. In short, they make you dizzy, the insurance says one thing and they say another. DAY 4 (SUNDAY) I call Virtuo at 8:00 and I have no sign of life. At 8:45 a taxi called me that I never accepted and the taxi driver said he would take me to Barcelona. I manage to contact Virtuo to tell me that they are very sorry, but they can only offer me that. Go to Barcelona and they give me a car. But attention! Luckily, I lost all confidence in this company. Im going directly to the Girona station and looking for a life. (Taxi + rental of another car) Virtuo and its values are back in action! At 10 am I receive a text from Virtuo saying that unfortunately they do not have cars available!!! If I listen to them, they will leave me stranded in Barcelona for the second time! And then Virtuo disappears All this, gentlemen, is time spent. Each act is a fight and responses via email. They are incapable of assuming and taking responsibility for the entire disaster, I affirm that they will refund the days that you were not able to use the car and they will pay your taxi costs. Assess if it is worth it, I do not wish my experience on anyone.

Its a pity because the car is very good, but both at the entrance, that it didnt open the parking lot with the license plate numbers, and at the end, that it didnt close the doors because it skipped the payment with the wallet card and we didnt know what to do because it is not clear how to contact customer service from the app, it makes you consider renting with people next time due to the insecurity of the process that does not seem completely fine-tuned.

They are scammers, be careful with the charges they make on your cards. They take even the smallest thing from you and on top of that they rent cars in poor condition

NOTHING RELIABLE. THIS AGENCY DISAPPEARS IN ANY SITUATION AND LEAVES NO TRACE. THE ONLY TRACE THEY LEAVE IS EVERYTHING THEY CHARGE YOU EXTRA ON YOUR CARD, SUPER DISHONEST PEOPLE. DO NOT RENT CARS WITH THEM, YOU WILL AVOID A VERY BAD TIME. THEY ARE SCAMMERS, THE CARS ARE IN BAD CONDITION, THEY CHARGE FOR BAD SERVICE, IT IS REGRETTABLE TO LOSE MONEY THIS WAY. WE HAVE DRIVED AT NIGHT WITH A TIRE IN BAD CONDITION, ASSISTANCE NEVER ARRIVED. THIS AGENCY IS IN DANGER OF DEATH.

A shameful agency, my recommendation is not to rent with them, they block and delete user accounts (VIRTUO) so as not to resolve incidents and much less refund money for surcharges that they make because they simply decide. (They scam you) My cousin and I have rented a car to spend a day with the family and it has been the worst odyssey, they dont answer emails, there is no way to contact them. Its the WORST!!!

It has been magnificent and I would hire him again soon. Thank you virtuoso.