OK Mobility - Barcelona Sants Estacion in Barcelona

They do not have a service department. I got a fine with a rented car, they sent me an invoice for it, which I paid, while they later also charged the credit card. No options to get in touch with a service representative besides an email address, which apparantly is being used like a garbage bin.

0 stars should be an option. For American travelers, I'd avoid this agency at all costs. They cancelled our reservation without notice or refund. Absolute scam and poor customer service. Better to pay the premium for a better company. Let these people go out of business!

We rent a car from their Barcelona store. The whole process of collecting and returning the car was very smooth. They accept debit cards.

SCAMMERS!! NOT RECOMMENDED TO EVERYONE!! We paid the full insurance... they told us that there was no need to take photos, even though we had pointed out at the time that the car was damaged on the skirt and rims (plus other small damages) they assured us and guaranteed that there were no problems and we should have only taken photos inside the car!! Then they charged us 1200 euros for the damage to the outside (all already present) I will never go back and I do not recommend it to EVERYONE

We rented the car via doyouspain website and added the extra insurance too. when we tried to pick up the car they told use we need to deposit 1350 euro because we don't have insurance with them. We could use only credit card no debit card. So we have to buy one more insurance from them too. It wa smore expensive than the car rental. The car was not clean when we open it. there was a bubble gum stuck in the front sit. we had to wait more than 30 minutes for the cleaning. Apart from these the car was OK. My favoirite part is that I can't complain on there side and it says tehy have 5 stars on google reviews. :D

I gave it 5 stars because it was an easy rental process and affordable. The rep was friendly and informative about the agreement. Make sure if your a foreigner bring your passport for the rental. If is there any knock, its a small office in the parking garage of the train station so you might have to wait outside while you wait for your turn and it can be hot.

Very bad experience. Confusing address: says one address in the confirmation email, different in the map and in reality yet a third one across the street. Have paid for "full car coverage" through mediocre web. ( was stated in an email as "full car coverage") and have turned out that it was only a coverage for the deposit of more than one thousand that "ok mobility" made almost impossible to pay (they knew,I have paid for it already, however, didn't like the name, the card and looked like have searched for any reason possible), so had to pay for a "full coverage" again from them directly. Basically have paid double, consider it a ripp-off, poor clearance and communication and will never use again.

OK Mobility at Barcelona Sants Estacion offers a convenient location for travelers looking to rent a car immediately upon arrival in the city. The selection of cars is decent, with a range of options to suit different needs and budgets. The process for picking up the car was straightforward, though it did take a bit longer than expected due to paperwork and a slightly understaffed office. The staff were polite, but seemed rushed and unable to spend much time with each customer, which could lead to unanswered questions for those unfamiliar with the rental process. Pricing was competitive, but the condition of the cars varied; my rental had a few more scratches and signs of wear than I anticipated. Overall, OK Mobility provides an adequate service that could be enhanced by more attentive customer care and better vehicle maintenance.