Enterprise Rent a Car in Aviaticka

Landed from airport and walked to rent a car. There was 3 companies in office. We was with enterprise. Had to stand in que for an hour after landing and another hour and a half of finishing documents. The lady gave us a Volvo and nearly finishing paperwork however I put my belongings in the car and she said she locked it which resulted in my passport money licence and handbag alongside all my valuables being stolen. She said airport police to report a crime inside airport no one was there she denied to help me. They have a full car show room outside with NO CCTV FOOTAGE OR SECURITY. Poor service which led to me in a huge loss of my bag being stolen and being targeted. I would never come back here or use enterprise car rentals. I resulted in having to get emergency travel and more loss of money. Barcelona is known for pick pocketers but targeting young individuals. I pray to god about this and waiting for this Individual to get his karma

Ok. Fair enough I had a good deal via company account with priority pick up but everything worked well from pick up till return. Friendly staff and no issues. Only disadvantage is the parking lot which is pretty narrow. But all rental car companies have this same issue at Barcelona airport.

I am a staff and i had a terrible experience at Alamo Barcelona airport. Despite having a confirmed reservation, I was told they had no cars available. The agent claimed they couldn't rent to me because my passport and driver's license were from different countries, which was never stated in Alamo's terms and conditions. On top of that, I had a 3-year-old with me and had to wait 20 minutes for a different car from Terminal 1, which wasn't even the category I booked. Extremely disappointed.

Picked car at Alicante. Dropped off at Barcelona Airport. Isabel was very quick and courteous. Everything went smoot and fast. She even found some mistake and refunded me extra money. I Rent cars a lot. Have zero issues with enterprise. No hidden charges. Will come back for sure!!

Flight was delayed. Arrived 90 minutes late to pick up car. They informed me there were no cars available, and that there was nothing they could do for me. Absolutely absurd. Didn't even offer to find a car at another enterprise in the city. The worst customer service experience I've ever had. I will NEVER book through enterprise again.

We booked Puegeot 508 estate car but was given a SUV which we could not carry the luggage of 4 people in the boot. I asked the agent to change but the agent said this was the only car avai or we could cancel the booking. I told him I would lodge a complaint and with further pressure, a SUV Nissan with larger boot was provided. Never expect the model you choose would be given to you when renting in Europe. I had a number of similar experience. Today I received the credit card bill. The bill was overcharged (333.18euro) when compared with 195euro I agreed for additional driver and out of country charge (I drove to France). Now I have to dispute the over charge. What an annoying and poor car rental company. I would not use it again! (updated 2024 Oct 29) I have lodged a complaint with the web page provided by the company but one month lapsed. No acknowledgement nor reply!

I am writing to express my deep disappointment and frustration regarding a recent experience with Enterprise's service. My family and I had a reservation through Priceline for a car rental that was booked nearly 2 months ago. Due to an unforeseen delay of over 2.5 hours on our flight from Rome to Barcelona, we arrived at Barcelona El Prat airport a couple of hours past our reservation time of 4pm on 7/22/24. Upon our arrival, we were met with extremely rude behavior from the representative at Enterprise's airport location. She informed us that our reservation had been automatically canceled because we were more than an hour late and claimed that she did not have our flight information. She brusquely told us to get out of the line so she could attend to the next customer. Despite showing proof of our delayed flight, no efforts were made to assist us in remaking a new reservation or finding any solution. With no assistance from Enterprise, we had no choice but to start looking for a last-minute solution that fit our budget. We needed to drive 1.5 hours from the airport to our reserved hotel in Girona, a fact we explained to both the representative and the manager, Juan. We spent nearly 4 hours frantically going from one rental car agency to another, facing exaggerated bids compared to our original reservation. Eventually, at around 11:30pm, we gave up and paid for a car that cost more than double our original price, which was also smaller than the one we had booked. Traveling with two young children who had not eaten almost the entire day due to the delay, we found this experience particularly distressing. When we asked to speak to a manager, we were directed to the bottom level office to speak with Juan. He was equally rude and unhelpful, even threatening to call the police if we did not leave the premises. Adding insult to injury, we witnessed another family being told that no automatic cars were available, only for them to miraculously receive an automatic car after they strongly refused a manual one. It's highly likely this car was intended for us. I later discovered that Enterprise's own policy states, "Reservations are valid for 24 hours from the scheduled time of pick-up for delayed flights and charges will not begin until the time of pick-up." This blatant discrepancy in information and the complete lack of empathy and assistance from your staff have left me deeply upset. We ended up renting from Europcar, where an angel named Jose Pedro Bravo assisted us. Unlike Enterprise, Europcar informed us that their policy ensures they wait for their reservations to arrive and stay open to accommodate delayed flights, ensuring their customers receive their reserved vehicles. This stark contrast in customer service only highlights how poorly we were treated by Enterprise.

Pedro was so helpful and professional! Our flight was delayed so we didn't land until after midnight but Pedro waited and let us come to pick up our car. He was also very calm and professional with the families in line infront of us who were very rude and condescending. I was very impressed with how well and professional he handled the situations, especially because they were one right after the other.