Thrifty Aeropuerto Guacimeta in Arrecife
3.2
★★★☆☆
(53 reviews)
Working Hours
Monday
7 AM-11 PM
Tuesday
7 AM-11 PM
Wednesday
7 AM-11 PM
Thursday
7 AM-11 PM
Friday
7 AM-11 PM
Saturday
7 AM-11 PM
Sunday
7 AM-11 PM
Location
Business Features
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
+34 928 84 61 90 thrifty.esAddress
Lanzarote Airport, Aeropuerto de Lanzarote Aeropuerto Guacimeta S/N
35509 Arrecife
Plus Code: X92R+74 Arrecife, Spain
Photo Gallery
Featured
Street View & 360deg
3.2
★★★☆☆
53 reviews
Rating Distribution
5 stars
20 (37.7%)
4 stars
9 (17.0%)
3 stars
3 (5.7%)
2 stars
1 (1.9%)
1 star
20 (37.7%)
Most Mentioned
prices
16
insurance
11
pay
8
scammers
6
debit card
5
desk
3
thief
3
dishonesty
2
scandal
2
letters
2
Featured Review
★
November 16, 2024
Original
The car was good, the service was bad. I had to pay the insurance twice! The debit I had to pay hasn't been returned so far! So I paid twice as much for the extras (insurance and debit) as for the car hiring, itself! I think I will never ever choose once again Thrifty!
Featured Review
★
October 1, 2024
Original
Been using Thrifty/Hertz for approx 10 years in Lanzarote. Last year a woman at the returns desk tried to charge us for extremely minor damage that they hadn't noticed from previous bookings. We had video evidence that it was there when we collected and she just went "OK" and moved on. Then this year we returned and the same woman pointed out some more extremely minor damage and thankfully we had a video clearly showing it was there on collection AGAIN. They are basically just trying to scam customers in to losing their deposits for damage they didn't do. Unfortunately I couldn't see the woman's name tag. I won't be using Thrifty again because of their repeated dishonesty.
Featured Review
★
August 21, 2024
Original
They will claim damages on the car; Make sure you are insured!
1 found this helpful
Featured Review
★
March 17, 2023
Original
Did not check out our car and then claimed a tiny scratch had been done by us on our return. Clearly a racket and something they do all the time. I only received a receipt for the PS180 payment which means I cant claim on my excess insurance. Extremely disappointing from a multinational business.
1 found this helpful
Featured Review
★
October 18, 2022
Original
1 star is even to high. We were all risk insured and they made us sign a contract were we had to pay extra money while we said we did not need extra insurance. We could not get the money back afterward because we signed a contract. We did not know they put a extra insurance in there so we did not know that we signed for the extra cost. Really terrible company, don't rent here
1 found this helpful
Featured Review
★★★
February 26, 2022
Original
Beware : if you don't want to pay for the Super Collision Damage Waiver insurance, make sure you have a CREDIT card (not a DEBIT card) to pay the deposit for the car. Even if you paid for the booking with a debit card you must have a credit card for the deposit. If you don't, you have to pay for the Super Collision Damage Waiver insurance! Very long queue waiting at the airport desk, as many people including us were caught out by this and questioned it. I reserved the car via BSP Auto and paid 288EUR. the additional obligatory charges came to 243EUR!! This means: renting a clio-type car for a week ending up costing us 531EUR ! But we got 100EUR back once we returned the car (it was a fuel deposit) Returning the car was very quick and easy. Customer service, who I contacted by email to question the charges, were slightly slow to reply, but very helpful.
3 found this helpful
Featured Review
★★★★★
November 4, 2021
Original
Easy process, good prices, simple to walk to from the terminal and drive back into. On return they assess the car before you sign it back in so no fear of a sly deductions. Brand new car, scrupulously clean and in great condition.
Featured Review
★★★★★
December 5, 2019
Original
Getting the car at the airport went very smoothly. Car in perfect shape. Returning the car also went very fast. Behind your rental agreement you find sheets with pictures of all the damage already on the car. First time I encounter such a correct procedure. I reccomend.
1 found this helpful
★★★★★
Local Guide
October 1, 2024
Original
When Im looking for a car, I usually end up at Thrifty/Hertz. One that never disappoints me. And a big compliment to Eva and Raul. Friendly, funny and efficient.
Translation
Als ik een auto zoek kom ik meestal vanzelf bij Thrifty/Hertz terecht. Een die stellen me nooit teleur. En een groot compliment voor Eva en Raul. Vriendelijk, grappig en efficient.
★★★★★
August 1, 2024
Original
As always, we booked from home through Sunny Cars and were referred to Thrifty, everything was fine again, the car was as good as new and as ordered, the only point of criticism was that the windshield wasnt clean on the inside, this was also the case in April.
Translation
Haben wie immer von zu Hause aus uber Sunny Cars gebucht und wurden zu Thrifty vermittelt, war wieder alles bestens, Auto war neuwertig und so wie bestellt, einziger Kritikpunkt es war die Windschutzscheibe von innen nicht sauber, dieses war auch im April schon so.
★★★★
Local Guide
May 1, 2024
Original
Hardly any waiting time, picking up and returning at the airport was completely problem-free, the car was fine.
Translation
Kaum Wartezeit, Ausgabe und Ruckgabe am Flughafen vollig problemlos, das Auto war in Ordnung.
★
May 1, 2024
Original
Debit/Credit card scam... More expensive in the end than all other rental companies.
Translation
Arnaque carte debit / Credit ... Plus cher au final que tout les autres loueurs.
★★★★
Local Guide
April 1, 2024
Original
★★★★
Local Guide
January 1, 2024
Original
Billing problem
Translation
Problem bei der Abrechnung
★★★★★
Local Guide
December 1, 2023
Original
Great car rental, everything went smoothly without any problems. Inexpensive. Super nice staff. You can get the key inside the terminal. There is a stand shared with Hertz and Dollar. Cars are well maintained and as good as new
Translation
Super Autovermietung, hat alles super ohne Probleme geklappt. Preiswert. Super nettes Personal. Den Schlussel bekommt man innerhalb des Terminals. Dort gibt es ein mit Hertz und Dollar geteilter Stand. Autos gepflegt und neuwertig
1 helpful
★
December 1, 2023
Original
Car that was hired to us had not been for its annual technical inspection, police stopped us family of four on the motorway as car flagged up with no technical inspection, issued with a fine and told to return car back to hire place. Stay well clear of this company.
1 helpful
★
Local Guide
December 1, 2023
Original
They forced me to pay the comprehensive insurance (extra 96 euros / 4 days) after not being obligated on the website because of a small print where apparently it said that you had to have a credit card to leave the deductible of the other insurance model initially hired and they did not accept the alternatives I offered: 1. Leave a deposit with my debit card held like other rental companies or hotels do. 2. Leave the deposit in cash as other rental companies or hotels also do. 3. That a friend with whom he was traveling left his credit card because he did not have a drivers license. It is clearly designed to scam and they were not kind to me at all at the airport window. Makes you want to hit the car on purpose after feeling so cheated...
Translation
Me obligaron a pagar el seguro a todo riesgo (extra 96 euros / 4 dias)despues de no estar obligada en la web por una letra pequena donde por lo visto decia que habia que tener tarjeta de credito para dejar la franquicia del otro modelo de seguro incialmente contratado y no me aceptaron las alternativas que ofreci: 1. Dejar un deposito con mi tarjeta de debito retenido como hacen otras companias de alquiler u hoteles. 2. Dejar el deposito en efectivo como tambien hacen otras companias de alquiler u hoteles. 3. Que dejase un amigo con el que viajaaba su tarjeta de credito por no tener carnet de conducir. Esta claramente pensado para estafar y no fueron nada amables conmigo ademas en la ventanilla del aeriopuerto. Dan ganas de golpear el coche a drede despues de sentirse tan estafado...
3 helpful
★★★★★
December 1, 2023
Original
Pleasantly surprised with the experience we had with Thrifty during our stay. We had no unpleasant surprises. We were even upgraded because we must have a Renault Clio and we left for the same price in a Peugeot 2008. New and very clean car. Find out about the booking conditions before leaving and bring your debit card and not your credit card for the deposit. Very practical and efficient to collect and return the vehicle. top
Translation
Agreablement surpris de l experience que nous avons eu avec Thrifty pendant notre sejour. Nous n avons eu aucune mauvaise surprise. Nous avons meme etait surclasse car nous devons avoir une Renault clio et nous sommes reparti pour le meme prix en Peugeot 2008. Voiture neuve et tres propre. Informez vous bien sur les conditions de reservation avant de partir et prevoyez bien votre carte de debit et non de Credit pour la caution. Tres pratique et efficace pour recuperer et restituer le vehicule. Top
★
December 1, 2023
Original
Thieves who did not accept our Visa credit card for the deposit, even though we had already reserved and paid. This was not a problem for the rental agency next door. Its scandalous !
Translation
Des voleurs qui n ont pas accepte notre carte de credit Visa pour la caution, alors que nous avions deja reserve et paye. Cela n a pas pose de probleme a l agence de location a cote. C est scandaleux !
1 helpful
★
Local Guide
December 1, 2023
Original
Scam !! We rented a car through Hertz for a few days. Throughout our trip we were very careful not to damage anything. when returning the vehicle, we were asked to pay 93 euros for a so-called scratch which is almost invisible. Its a scam agency trying to make money off your back. to flee! never trust the basic price indicated, they will inevitably find something to charge you extra!
Translation
Escroquerie !! Nous avons loues une voiture via Hertz pour quelques jours. nous avons tout le long de notre voyage fait tres attention a ne rien abime. au moment de rendre le vehicule, on nous demande de paye 93 euros pour une soit disant egratignure qui est quasiment invisible. cest une agence descroc qui essaye de se faire de largent sur votre dos. a fuire ! ne jamais faire confiance au prix indique de base , ils vont forcement trouver quelque chose pour vous facturer en plus !
4 helpful
★★★★★
Local Guide
December 1, 2023
Original
★
Local Guide
December 1, 2023
Original
My plane was 15 minutes late. The agent at the counter wanted to impose a penalty of 46 euros on me for only 15 minutes of delay arriving after 11:00 p.m. Scandal !!! I refused and preferred to cancel the reservation. Its an agency of thieves. Go look elsewhere
Translation
Mon avion a eu 15mn de retard. Lagent au comptoir a voulu mimposer une penalite de 46 euros pour seulement 15mn de retard arrive apres 23h00. Un scandale !!! Jai refuse et prefere annuler la reservation. Cest une agence de voleurs. Allez voir ailleurs
1 helpful
★★★
December 1, 2023
Original
★
Local Guide
December 1, 2023
Original
They are scammers! Incredible that this place is still open. I contracted with economybookings with comprehensive insurance (and they do not have cancellation if it is not 48 hours before) I arrived there and they force me to take out insurance with them (additionally) or I lose the car rental. They are some.... Dont take your car here or they will ruin your vacation.
4 helpful
★
December 1, 2023
Original
IF YOU WANT TO RUIN YOUR VACATION GO TO THIS SITE NOW I PROCEED: The discomfort is enormous, in fact I am going to file a complaint form and I encourage all those affected to do so, we arrived at the place all happy to pick up the vehicle, we reserved it for economy booking (the bad thing is that we had not seen the comments before) and when we got here we found the surprise, we are going to pick up the vehicle paid in advance and fully insured ( 188.25) and when we get there surprise!!! You have 2 options: the first is to pay the 820 deposit withheld and youll see if they will return it or pay another comprehensive insurance of 161. You could not cancel because they would charge you 150 more and you would lose everything, a total that you have no more left. remedy to accept. according to which if we spoke to the other page they would refund the insurance amount without a problem, something that obviously they will not refund us, therefore you have a car for 349 for 5 days and now lets talk about the car, gentlemen! We ordered a Peugeot 308 and they gave us a Polo without any extras, with gas that guzzles... its better not to talk about it, everything dirty inside, obviously thats how its going to stay and everything scratched ah! And dont forget! After the scam, he delivers the tank full! Its that SCAMMERS! And obviously we will take legal measures because it is not 2
Translation
SI QUEREIS ARRUINAROS LAS VACACIONES IR A ESTE SITIO AHORA PROCEDO: El malestar es enorme de echo me voy a ponern hoja de reclamaciones y os animo a todos los afectados que lo hagais , llegamos al lugar todos contentos a recoger el vehiculo, lo reservamos por economy booking (lo malo es que no habiamos visto los comentarios antes) y cuando llegamos aqui nos encontramos con la sorpresa, vamos a recoger el vehiculo pagado con antelacion y seguro a todo riesgo (188.25 ) y cuando llegamos alli sorpresa!!! Tienes 2 opciones la primera pagar retenidos los 820 de fianza que ve a saber si te los devuelven o pagar otro seguro a todo riesgo de 161 no podrias cancelar por que te cobrarian 150 mas y perderias todo, total que no te queda mas remedio que aceptar. segun el que si hablabamos con la otra pagina nos devolverian el importe del seguro sin problema cosa que obviamente no nos devolveran por lo tanto tienes un coche por 349 5 dias y ahora hablemos del coche senores! Pedimos un peugeot 308 y nos entregan un polo sin ningun tipo de extras, a gasolina que traga...mejor no hablemos de eso, todo sucio por dentro que obviamente asi se va a quedar y todo rayado ah! Y no te olvides! Despues de la timada entrega el deposito lleno! Es que ESTAFADORES! Y obviamente emprenderemos medidas legales por que no son 2
2 helpful
★★★★★
December 1, 2023
Original
Brand new and very clean machine, precise and fast service, no problems.
Translation
Macchina nuovissima e pulitissima, servizio preciso e veloce, nessun problema.
★
Local Guide
December 1, 2023
Original
The only company in the whole terminal that wouldn t give me a car based on not having an international drivers license
★
December 1, 2023
Original
TO FLEE / FROM THIEVES / DEBIT CARD SCAM / 000 / DISHONEST HERTZ AGENTS (For information: These are HERTZ agents who manage the Thirfty agency) They force you to take out insurance for 190 and do not want to give the vehicle away. They know very well what they are doing because it is impossible to cancel the big day, so it is a hostage situation with no way out to steal your money. Finally, they give you a big smile to say hey, I really ****** you. Looking back, I didnt see anyone go to their booth during the time I was there. RUN AWAY !!!!!!!!!!! Opt more for CICAR.
Translation
A FUIR / DES VOLEURS / ARNAQUE a la CARTE DEBIT / 000 / AGENTS HERTZ MALHONNETES (Pour infos : Il sagit des agents de HERTZ qui gerent lagence Thirfty) Ils vous obligent a souscrire a une assurance a 190 et ne veulent pas donner le vehicule. Ils savent tres bien ce quils font car impossible dannuler le jour J, il sagit donc dune prise dotage sans issue pour vous voler de largent. Pour finir, ils vous font un grand sourire pour dire tiens je tai bien ******. Avec un peu de recul je nai vu personne aller a leur stand pendant le temps que jy etais. FUYEZ !!!!!!!!!!! Optez plus pour CICAR.
3 helpful
★★★★★
Local Guide
December 1, 2023
Original
Cheap and practical, car almost new.
Translation
Gunstig und praktisch, Auto fast neu.
★★★★★
Local Guide
December 1, 2023
Original
Good and fast service. The car has already been checked in advance. You will receive the photos and point on paper. So put the key in the ignition and drive.
★★★
Local Guide
December 1, 2022
Original
★★
December 1, 2022
Original
They used the or similar thing to give us a cheap and fairly basic brand car. After paying 650 for 7 days, I didnt expect that. The truth is that we feel a little cheated.
Translation
Lo de o similar lo usaron para darnos un coche de marca barata y bastante basico. Despues de pagar 650 por 7 dias, no esperaba eso. La verdad que nos sentimos un poco enganados.
★★★★★
Local Guide
December 1, 2022
Original
Fast and simple service, no problems, the vehicle was not up to the price paid, but it did its job.
Translation
Servizio veloce e semplice, nessun problema, il mezzo non era allaltezza del prezzo pagato, ma ha svolto il suo compito.
★
December 1, 2022
Original
I hired the car through Pepecar and in the conditions that Pepecar offered for booking with them, it already included comprehensive insurance. When we arrived at the Thrifty office to pick up the car, they told us that the insurance we had contracted was separate and that therefore we had to pay 800 euros as a deposit with the credit card (Who has a credit card these days? They dont let you pay with debit because they say they cant withhold the amount of the deposit and you also trust that they will return the full amount of the deposit...) or pay 140 euros directly for comprehensive insurance. Finally we had no choice but to pay 140 euros for insurance. You have to read the fine print carefully with this rental company because the second driver was not included either. In short, I will not choose this company to rent a car again. I dont recommend it at all.
Translation
Contrate el coche a traves de pepecar y en las condiciones que te ofertaba pepecar por reservar con ellos ya nos incluia seguro a todo riesgo. Cuando llegamos a la oficina de Thrifty a recoger el coche nos dijeron que el seguro que habiamos contratado era a parte y que por lo tanto teniamos que o pagar 800 euros como fianza con la tarjeta de credito (?Quien tiene hoy en dia tarjeta de credito? No te dejan pagar con debito porque dicen que no te pueden retener la cantidad de la fianza y a parte fiate tu de que te devuelvan la cantidad integra de fianza...) o pagar 140 euros directamente de seguro a todo riesgo. Finalmente no nos quedo otra que pagar 140 euros de seguro. Hay que leer bien la letra pequena con esta compania de renting porque el segundo conductor tampoco estaba incluido. En resumen, no volvere a optar por esta compania para alquilar un coche. No la recomiendo en absoluto.
2 helpful
★
December 1, 2022
Original
Absolutety terrible ! Do not go there: 300 for 2.5 days, 140 more as you take it away. Give yourself a favour and spent your money somewhere else...
★★★★
Local Guide
December 1, 2022
Original
★★★★★
Local Guide
December 1, 2021
Original
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