Oscar Alquiler de Coches Arganda del Rey in Arganda del Rey

Because it is the first time I rent a vehicle, you rate it better so that it is not normal. The app lets me make a reservation on Thursday, so I can pick it up on Sunday. (I think it's great that I leave early on Monday, I thought) On Thursday they called me to tell me to apologize that the application had that error, that it would be best for it to be on Friday when they would try not to charge me much more. They charged me an extra day, but they improved the range of the car, so far I can't complain. Now, they didn't explain anything about the car to me. He had two witnesses, who every time he started the vehicle. One from the oil and another from a light bulb, the trunk tray is unusable, the right apron of the front bumper came off and I had to stop to see what was happening and to top it all off the right front wheel with a bite on the side that you can't see (verbatim words from the one who helped me "if people don't tell me what do we do") of course the steering wheel when it went over 100 seemed like it was driving a tractor, at the same time I told it to the guy who helped me, other customers have appeared with a problem similar on another wheel (coincidence?) well, gentlemen of Oscar, I think that not everything goes, that a wheel in very bad condition is not a scratch on a door. I promise you that it is the first review I have done, enjoy it.

Terrible treatment. To begin with, they did not have the car that we had reserved on the day we chose, they gave us another car which they had neither prepared nor inspected, very dirty and full of bumps and scratches. After a few hours the tire pressure increases and we realize that the wheel is destroyed with a hole and a deformation, that wheel could have burst at any time during the trip, it was not suitable for driving. When it comes to asking for explanations, everyone washes their hands and to make matters worse, they did not want to give us the complaint form, when it is mandatory to have it physically in the store. Terrible place, I do not recommend this place to anyone who wants to have a quiet and safe trip.

Here I am waiting for the rental car since 10 o'clock to let them know that we were at the meeting point, they told us that we had to notify them (which we did notify at 9:30) at 11 o'clock they told us that the reservation was at 11, and that he is not in Rivas with the car because he is in Arganda del Rey and he has to go to Vicalvaro to get the car and return to Rivas... that they are a branch that works with Oscar and that they have nothing to do with it... a disaster as our family trip begins... we will continue telling our experience After 1 hour and 45 minutes of waiting, they contacted us from the headquarters, it was time...the call is branded as mediation, as if we could not be angry with their incompetence and lack of responsibility and we did not have the right to demand services paid in the same moment of the vehicle reservation (three weeks before) To inform us that the reservation is canceled just like that to get us angry and to ask that the part of the deal be fulfilled...after almost two hours of waiting... and to clear the way for us They offer us as an alternative to go to Carabanchel to rent another available vehicle knowing that we are 6 people who have arrived there separately to pick up the vehicle... without the possibility of travel... I don't know what the readers think... We arrived at the destination almost 6 hours later than expected until we managed to find the best option, with the consequences that this entails with the rest of the reservations as well as the psychological ones... thank you very much Oscar rental, we are sure that we will never forget you !! Now the company responds: We canceled the reservation due to repeated lack of respect that did not exist, it seems that we had no right to say what we think was unfair and that is a lack of respect...in any case the lack of respect was from the company and/or branch with the one you work for by not treating us with the professionalism that you presume... That day what existed was the request to be able to talk to someone in charge who could explain the situation to us (where was the hired vehicle at the agreed time, who is the responsibility if they are not there, whose responsibility is it for choosing the wrong customer, or for there being an endless traffic jam, why did they postpone the wait up to 4 times...) given the impossibility, we do not know why to speak to someone in charge, we ask for explanations to our only contact. If as a company they say that the psychological health of their workers is their priority, they did not show it that day. This is an aspect to improve, as well as resolving difficulties in an empathetic manner, and proposing effective solutions, that is what those responsible are for, to propose agreements and/or compensations in their absence, for not complying with the commitment agreed upon and paid in advance. Summary: it is clear that the reservation was canceled and that the company does not recognize any responsibility, and here although it may sound STRANGE in the story, the bad ones are the customers, who are not right and are disrespectful, tell what you want to wash your image, but we suffer the consequences and we do not accept the story as you tell it because we do not disrespect anyone, we demand our rights, you did not comply with the deal. Nice story

The service was very good, but the car they gave me was terrible and the dirt details were not visible in the photos. It is not a car rental agency. It is a place where cars are sold and they must rent some cars that are not sold. The price was cheap (30% less than a normal car rental place), but if I knew it was that bad I would have paid a little more for something better. I rented the car there because I didn't have time to look for another one and it was close to me.

I rented a car for a few days and the experience was very good, they turned out to be very serious when it came to picking up the car and when delivering it they made it easy for me, they picked up the phone easily. I will count on you again another time. Thank you

Fast, reliable service, the website for making reservations and the app are intuitive and easy to use. Excellent customer service, by phone and in person, professional and friendly and a good price, 100% recommended.

Perfect customer service. Very quick and easy hiring. They adapt to the customer's needs and respond if the car has problems. Adjusted Price. We will repeat

Very good management. I have needed to rent a car on several occasions (for travel reasons, to have my own car in the workshop...) and they have always responded with a variety of models. The vehicles in optimal conditions. The average price per rental is incredible. I recommend it 100%.