Centauro in Alicante

4.4
★★★★☆
(672 reviews)

Centauro Rent a Car es una empresa de alquiler de coches sin conductor presente en los principales destinos turisticos, urbanos y de costa de Espana, Italia, Portugal y Grecia. Disponemos de la flota mas completa y actualizada del mercado, compuesta por mas de 40.000 vehiculos de todo tipo: desde coches familiares a automaticos, monovolumen, SUV, hibridos, descapotables, furgonetas e incluso gran variedad de vehiculos de 7 y 9 plazas. Consigue un alquiler de coche barato en la estacion de Alicante y recorre una region que garantiza buen tiempo la mayor parte del ano.

Working Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-10 PM
Sunday 8 AM-10 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 966 36 03 60 centauro.net

Address

Av. Salamanca, 14

03005 Alicante

Plus Code: 8GV4+W5 Alicante, Spain

Photo Gallery

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Inside

Inside

Videos

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Latest

Latest

Exterior

Exterior

Street View & 360deg

Street View & 360deg

By owner

By owner

4.4
★★★★☆
672 reviews

Rating Distribution

5 stars
536 (79.8%)
4 stars
29 (4.3%)
3 stars
8 (1.2%)
2 stars
8 (1.2%)
1 star
91 (13.5%)

Most Mentioned

office 67 return 35 security deposit 21 train station 20 damage 12 web page 12 scammers 12 alicante airport 11 fiat 500 9 kia xceed 5
Featured Review
November 23, 2024
Original

Can confirm the same experience as many other reviews. They try to scare you into buying expensive insurance (although I was covered for this separately) and all but threaten you if you don't. They invented a damage upon return and charged my card. Never again

Featured Review
★★★★★
November 19, 2024
Original

I always thought that cheaper is to rent a car in advance, but not at this time! We randomly rented a car for one day. The service was very smooth, girl at reception was friendly and she explained all the rules very clearly. The car for one day cost us 84EUR, +deposit for the gas (aprox.120), in case we won't fill it to the fool tank. The best decision, we visited so many beautiful places that day! We appreciate the service, thank you!

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Featured Review
November 13, 2024
Original

Be aware! Know I know how they can offer this cheap prices. I picked up the rental car while it was dark. Walked around it with a flashlight and found several scratches and mark, not listed in the report I received via email from this company. I informed the staff immediately about it and was told if I made pics of them before I leave the companies area it will be fine. The car was a good car, really happy with it and the price for it for two weeks was really cheap - for a reason. When I brought back the car the guy investigated the car like a doctor. He asked me about every little scratch, but I showed the pics I made at the pick up. Then he found a scratch at the wheel rim, see the pic. For this he wanted to write a damage report. He told me Do You Spain will cover it with the insurance. They kept my deposit of 1150 EUR. One month no feedback from them, than I got the damage report - 1397,50 EUR !!! For repairing a scratch on one wheel rim!!! That's fraud! I am sure they won't let it repaired like the other issues, just take the money. Now I am in charge to clarify this with Do Youi Spain. Cost me time and nerves. If you really want to choose this company, be aware of it. Make pictures of everything. For me it is the last time with these suspected criminals.

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Featured Review
★★
November 12, 2024
Original

booked through the official site with the official Premium insurance. When I paid online, the receipt indicated that I have to pay another amount when I arrive at the desk (apart from the regular gas deposit). In the end I had to pay double of what was stated that I am reserving the car for. I am very disappointed as until now I had a very good experience with this company, renting for as long as a month always getting great deals and practically new cars (with upgrades to bigger cars ). I was thinking of subscribing (renting for a year) but after this and reading all the reviews of bad practice, not coming back.

Featured Review
October 21, 2024
Original

I have always been a loyal customer of Centauro however on a recent rental i was forced to pay 350 euro for a Parcel shelf from a rental of a Peugeot van that did not have a parcel shelf included! Nothing was raised when the vehicle was returned and i only found out about this fraudulent charge when i was next collecting a car. Customer services have not responded to my claim via the website. Poor service DO NOT USE! Customer services have not responded to my online complaint either! Terrible service!

Featured Review
★★★★★
September 12, 2024
Original

Great attention! We booked through their official website and everything was easy from there onwards. If you return the car with a full tank they reimburse you, that only took like two days. The car was in great condition and VERY clean and their prices are very competitive!Very recommended!

Featured Review
★★★★★
September 3, 2024
Original

I found Centauro to be a great car rental option for my trip to Spain. I booked the premium option via the website which was a great price and included insurance with no hidden fees or extra deposit that other rental companies often charge, and it included an extra driver name for free! You pay for a full tank of fuel on collection and on return are refunded for the fuel you don't use...if you return with a full tank you get a full refund - simple! The refund was in my account within a few days. The car was great too, in perfect condition and very clean. The smart key collection was so quick and simple, and service desk staff were very friendly and helpful too. Ignore the negative reviews and give Centauro a try!

1 found this helpful
Featured Review
May 22, 2024
Original

ER24259078 Be careful, scammers! they didn't return the deposit price of 200 EUR, I rented the car for 3 days, only used it for 2 days, I drove from the airport to the hotel, then the car sat there for a day and on the 3rd day I returned the car, I drove only 100 km, before returning it I stopped by and filled the tank full of fuel , but this company decided not to give the money! swindlers

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3 found this helpful
★★★★★
Local Guide December 1, 2024
Original
★★★★★
November 29, 2024
Original
excellent service, a very nice girl took care of me and it was really excellent, I give the girl an incredible 10
Translation
excelente atencion me atendio una chica muy maja y de verdad que excelente le doy un 10 increible la chica
Local Guide November 28, 2024
Original
We always refer the tenants of our home to Centauro airport Alicante for car rental. Lately we have only been told that employees are very blunt and unfriendly and that it is all about taking out extra unnecessary insurance. I dont recommend them anymore.
Translation
We verwijzen de huurders van onze woning altijd naar Centauro vliegveld Alicante voor de autoverhuur. De laatste tijd krijgen wij alleen maar te horen dat medewerkers erg bot en onvriendelijk zijn en dat het draait om het afsluiten van extra onnodige verzekeringen. Ik adviseer ze niet meer.
November 27, 2024
Original
I rented a car for my vacation in Italy (from 08/17 to 09/01). Due to a personal misfortune, I had to delay my trip and modify the reservation. Despite having requested to pick up the car a few days later, they forced me to cancel the reservation and rent the vehicle again (from 08/20 to 09/01). Upon returning from Italy, I had 361.40 left in my account. I was informed that this money could not be refunded. Since I rent cars several times a year, I wasnt too worried at the time. However, when trying to rent another car with Centauro a few months later, I was surprised to discover that the voucher was only valid in the country where the car had originally been picked up (both times I rented online in Alicante). If you are considering renting with them, be very careful as they are not flexible or offer much help in case of problems. They always hide behind their general conditions (I admit that it was my fault for not reading them carefully, assuming that they were acting in good faith). In addition, it is important to note that they do not submit to arbitration boards, which could force you to incur legal expenses if a conflict arises, something they know and take advantage of. Despite having sent numerous emails to Centauro, they initially assured me that I could use the voucher for any reservation. Booking: IR23132209
Translation
He alquilado un coche para mis vacaciones en Italia (del 17/08 al 01/09). Debido a una desgracia personal, tuve que retrasar mi viaje y modificar la reserva. A pesar de haber solicitado recoger el coche unos dias mas tarde, me obligaron a cancelar la reserva y volver a alquilar el vehiculo (del 20/08 al 01/09). Al regresar de Italia, me quedaron 361,40 a mi favor en la cuenta. Me informaron que este dinero no podia ser reembolsado. Dado que alquilo coches varias veces al ano, no me preocupe demasiado en ese momento. Sin embargo, al intentar alquilar otro coche con Centauro unos meses despues, me sorprendi al descubrir que el bono solo era valido en el pais donde se habia recogido el coche originalmente (ambas veces alquile a traves de la web en Alicante). Si estas considerando alquilar con ellos, ten mucho cuidado, ya que no son flexibles ni ofrecen mucha ayuda en caso de problemas. Siempre se escudan en sus condiciones generales (reconozco que fue mi culpa no leerlas detenidamente, asumiendo que actuaban de buena fe). Ademas, es importante destacar que no se someten a juntas arbitrales, lo que podria obligarte a incurrir en gastos legales si surge algun conflicto, algo que ellos saben y aprovechan. A pesar de haber enviado numerosos correos electronicos a Centauro, al principio me aseguraron que podia utilizar el bono para cualquier reserva. Booking: IR23132209
1 helpful
★★★★★
November 26, 2024
Original
The rental of the vehicle complies with our request, very pleasant welcome. Nothing to complain about, very correct. I highly recommend.
Translation
La location du vehicule conforme a notre demande , accueil tres agreable .rien a redire tres correct. je recommande fortement.
★★★★★
Local Guide November 25, 2024
Original
Wonderful, the truth is that in addition to being economical they are quite clear and I liked that when I called they informed me of the gasoline policy and so there are no misunderstandings later, the truth is that very good
Translation
Maravilloso, la verdad que ademas de economicos son bastante claros y eso me gusto que cuando llame me informaron de la politica de gasolina y asi no hay malos entendidos despues, la verdad que muy bien
★★★★★
November 24, 2024
Original
★★★★★
November 17, 2024
Original
Excellent rental without double standards or prices with misleading extras. You get everything included and dont worry about anything. A pleasure, as always.
Translation
Alquiler excelente sin doble rasero ni precios con extras enganosos. Te lo llevas todo incluido y no te preocupas por nada. Un placer, como siempre.
★★★★★
Local Guide November 17, 2024
Original
Very good a serious car rental. Extra +++ for the girl in the frontdesk that was so helpful and gave tips for visits, ex the beautiful village Vilajoyosa. Thanks
★★★★★
November 17, 2024
Original
Good company, I was kindly helped by the lady at Centauro Alicante train station. Rented new Kia Sportage and spotlessly clean. Competitive price and full insurance included. Highly recommended.
Translation
Goed bedrijf,ik werd vriendelijk geholpen door de dame bij Centauro Alicante treinstation. Nieuwe Kia Sportage en brandschoon gehuurd. Scherpe prijs en volledige verzekering inbegrepen. Een aanrader.
November 10, 2024
Original
CAREFUL!! They scam with the damages. They have invented a hit that is not even seen in the photo they sent me to justify it. When you return the car they dont tell you anything and when you are already on the plane, surprise... It is absolutely false that it has done any damage.
Translation
CUIDADO!! Estafan con los danos. Se han inventado un golpe que ni siquiera se ve en la foto que me mandan para justificarlo. En la devolucion del coche no te dicen nada y cuando ya estas en el avion, sorpresa... Es absolutamente falso que haya hecho ningun dano.
★★★★★
Local Guide November 10, 2024
Original
Very easy online booking process. Bright and clear without a thousand confusing options popping up. Stagecoach office in Alicante near the train station. Nice service. Clean toilets with soap and paper. Parking lot next to the office. Of course, seats are available. We got a slightly bigger car. It is also worth taking a fuel tank when you pick up the car (EUR 109 is blocked), which can be refunded after verifying the fuel level. I highly recommend it!
Translation
Bardzo atwy proces rezerwacji online. Jasny i przejrzysty bez tysi ca wyskakuj cych niejasnych opcji. Dyli ans biuro w Alicante ko o stacji kolejowej. Mi a obs uga. Czyste toalety z myd em k papierem. Parking z autem ko o biura. Oczywi cie dost pne foteliki. Dostali my ciut wieksze auto. Op aca si jeszcze przy odbiorze auta bak paliwa (109 eur blokuj ), co jest do zwrotu po weryfikacji stanu paliwa. Bardzo polecam!
★★★★★
November 10, 2024
Original
Excellent.
Translation
Excelente.
November 10, 2024
Original
Attention, stay away from Centauro! The landlord subsequently charges your credit card for fictitious damage to the rental vehicle. Presents photographic evidence that has absolutely nothing to do with your rental car. In this way, Centauro improves the rental costs itself. Customer service does not respond and if they do, your complaint is not addressed. Centauro already has the coal. Are you thinking about renting there? Ill never do it... ever again! It almost borders on fraud. And since you, as a tourist, live far away, this nasty scam ultimately works... Even if Centauro wants to get out of the loop with flimsy excuses, it remains an organized rip-off of customers. After my research on the web, I found similar procedures from Centauro on the various platforms. When the customer is away, the money is simply charged to the credit card. For me thats organized crime... No thanks, definitely never again Centauro!!!
Translation
Achtung, Finger weg von Centauro! Vermieter belastet nachtraglich deine Kreditkarte mit erfundenen Schaden am Mietfahrzeug. Legt Beweisfotos vor, die nichts und wirklich gar nichts mit deinem Mietwagen zu tun haben. So bessert sich Centauro die Mietkosten selber auf. Der Kundendienst antwortet nicht und wenn doch wird nicht auf deine Reklamation eingegangen. Die Kohle hat Centauro ja schon. Uberleg dir da zu mieten? Ich mach s nie nie mehr! Grenzt schon beinahe an Betrug. Und da du als Tourist ja weit weit weg wohnst, funktioniert diese fiese Masche schlussendlich Auch wenn sich Centauro mit fadenscheinigen Ausreden aus der Masche ziehen will, es bleibt bei organisierter Abzocken der Kundschaft. Nach meinen Recherchen im Web finde ich auf den verschiedenen Plattformen ahnliche Vorgehensweise von Centauro. Wenn der Kunde weg ist wird einfach auf der Kreditkarte abgebucht. Das ist fur mich organisierte Kriminalitat... Nein danke, sicher nie wieder Centauro!!!
★★★★★
November 10, 2024
Original
everything very well organized and extremely clean
Translation
todo muy bien organizado y extremadamente limpio
★★★★★
November 10, 2024
Original
November 10, 2024
Original
Fraud!!! Be sure to read everything carefully before signing anything and under no circumstances believe the employees explanations (the deposit is only for the tank). Addition after the feedback from Centauro: There is absolutely no point in registering there. You still wont get your money back! Its fine if they sell insurance, but not mentioning this and instead lying and saying youre signing for the tank is cheating!! And now pretending to take the criticism seriously by sending a link where you should report is ridiculous!
Translation
Betrug!!! Unbedingt alles ganz genau durchlesen, bevor man dort etwas unterschreibt und keinesfalls den Erklarungen der Mitarbeiter glauben (Kaution sei nur fur den Tank). Zusatz nach der Ruckmeldung von Centauro: Es bringt uberhaupt gar nichts sich dort zu melden. Sein Geld bekommt man dennoch nicht wieder! Es ist ja in Ordnung, wenn sie Versicherungen verkaufen, aber dies nicht zu erwahnen und stattdessen noch zu lugen und zu sagen, dass man fur die Tankfullung unterschreibt, ist Betrug!! Und jetzt so tun, als nehme man die Kritik ernst, indem man einen Link schickt, wo man sich melden soll, ist lacherlich!
November 1, 2024
Original
I give 1 star because you cant give less. They have scammed us and stolen 270 euros for minor damage that we have not done. No person was checking the vehicle either at delivery or pick-up, and suddenly, we receive a charge that they are going to make without our approval. Luckily, we have photos of everything, before and after, apart from numerous documentation that proves its unfair operation. We are already in the process of filing a complaint, their hair is going to fall out.
Translation
Pongo 1 estrella porque no se puede poner menos. Nos han estafado y robado 270 euros por un dano menor que no hemos hecho. Ninguna persona estuvo comprobando el vehiculo ni a la entrega ni a la recogida, y de repente, nos llega un cobro que van a efectuar sin nuestra aprobacion. Por suerte, tenemos fotos de todo, del antes y del despues, aparte de numerosa documentacion que acredita su funcionamiento desleal. Estamos ya en proceso de la denuncia, se les va a caer el pelo.
November 1, 2024
Original
Its best to file a class action lawsuit against the scam for alleged damages. Charge 93 euros for a pre-authorization. Our matter also goes to the lawyer.
Translation
Am besten eine Sammelklage einreichen wegen der Betrugsmasche fur angebliche Schaden . Berechnen 93 Euro fur eine Vorautoriesierung . Unsere Sache geht auch zum Anwalt .

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