Hertz Alquiler de Coches - Cadiz, Algeciras in Algeciras
3.5
★★★★☆
(73 reviews)
Welcome to Hertz Car Rental - Cadiz, Algeciras - Hotel Mercure Algeciras HLE located at Calle Malta 1. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles (EVs), vans, trucks and more.
Working Hours
Monday
9 AM-2 PM
, 5-7 PM
Tuesday
9 AM-2 PM
, 5-7 PM
Wednesday
9 AM-2 PM
, 5-7 PM
Thursday
9 AM-2 PM
, 5-7 PM
Friday
9 AM-2 PM
, 5-7 PM
Saturday
9 AM-2 PM
Sunday
Closed
Location
Business Features
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
+34 956 66 83 25 hertz.esAddress
Av. Gesto Por la Paz
11207 Algeciras
Plus Code: 4HG2+GF Algeciras, Spain
Photo Gallery
Featured
By owner
Street View & 360deg
3.5
★★★★☆
73 reviews
Rating Distribution
5 stars
37 (50.7%)
4 stars
9 (12.3%)
3 stars
2 (2.7%)
2 stars
2 (2.7%)
1 star
23 (31.5%)
Most Mentioned
price
13
bank
6
refund
3
rental agreement
3
security deposit
3
van
3
the parisian agency: exclusive properties
2
june
2
scammers
2
august
2
Featured Review
★
November 20, 2024
Original
Ya he llamado mil veces, no cogen el telefono. Me aseguraron que me devolverian el dinero en menos de 3 dias ya van casi 10 dias y el dinero retenido en mi cuenta! El banco dice que siempre hay problemas con esta empresa. Exijo una solucion ya!
Translation
I've already called a thousand times, they don't pick up the phone. They assured me that they would return my money in less than 3 days, it's been almost 10 days and the money has been retained in my account! The bank says that there are always problems with this company. I demand a solution now!
Featured Review
★
August 18, 2024
Original
Horrible service renting from Hertz Madrid/Algeciras. I had rented from madrid and returned the car at algeciras. Was suppose to pay only 204.64 euro and when i returned the car no one was at drop off so i was forced to leave keys in the drop off box. Tank was returned full and to my surprise i was billed 782 euros with all sorts of charges without any explaination i have emailed its been a couple of weeks already and as expected no response. STAY AWAY FROM THESE SCAMMERS!
Featured Review
★★★★★
June 19, 2024
Original
Maria was very helpful, she even arranged a car upgrade for us! Easy pick up and drop off.
Featured Review
★
June 14, 2024
Original
SCAM I STILL HAVE A RESERVATION THERE BUT THEY SAID YOU DIDNT ARRIVE ON TIME. OK NO PROBLEM BUT AT LEAST DONT TELL ME TO COME BACK THE DAY AFTER!!!! I had to made another booking in another place. Economy booking + hertz = scammers
Featured Review
★★★★★
November 17, 2023
Original
I had a really good experience here. I booked a car twice with "thrifty" which is also included in this Car rental station. The woman on the counter was super helpful even with not the best English. I also called them during my rental and they were again really helpful. I've got both of my deposits after 10-ish days back, which is fine.
Featured Review
★
November 17, 2023
Original
Made a booking online. On the day of the rental I went all the way by bus from Tarifa to Algeciras to be told by an unsympathetic employee that my name has a "do no rent" status in Hertz back office. The employee couldn't tell me more and refused to help me calling the customer support in Spanish although I don't speak a word. She literally chased me out of the office. Hertz -> why allowing people to book when they have for an unknown reason a "do not rent status" in your system? Never ever will I book with this horrible company. I'm anyway not allowed to do it ;)
Featured Review
★★★★★
February 21, 2022
Original
Lovely lady on the counter this morning. I had no booking but we spoke about my rental from another location. I watched her with another customer. She is a value to Hertz.
1 found this helpful
Featured Review
★★★★★
February 21, 2022
Original
The lady with curly dark hair this morning is a wonderful human. :-)
1 found this helpful
★★★★★
Local Guide
November 24, 2024
Original
Excellent attention. (I expect the return of the deposit, in a timely manner). I will keep you informed.
Translation
Excelente atencion. (Espero la devolucion del deposito, en tiempo y forma). Los mantendre informados.
★
October 1, 2024
Original
Unfortunately, 1 star for lack of cooperation and willingness to solve the problem. We got a car in which the air conditioning did not work. As we know, its the customers fault that we got such a car. We picked up the car at 1:40 p.m. Siesta started at 2 p.m. and we had to wait until 5 p.m. for the rental shop to open. The lady replaced the car with a new one but was unable to explain to us why she could not change the cars return hours if she replaced it with a new one and confirmed that the car did not have air conditioning. This is a really small thing. Not to mention a discount that will compensate you for waiting over 4 hours for the showroom to open and pick up your new car. Embarrassing service, no way to contact the manager, and the lady serving Maria didnt even want to give her name. This proves that he admits to mistreating the customer, unwillingness to solve the problem and lack of service culture. Its a pity that we didnt find the lady who gave us the car because it was a completely different level and quality of customer service. I think she would have solved the problem more diplomatically.
Translation
Niestety 1 gwiazdka za brak wspo pracy i ch ci rozwi zania problemu. Dostali my auto, w ktorym nie dzia a a klimatyzacja. Jak wiadomo to wina klienta, e dostali my takie auto. Auto odebrali my o 13.40. O 14 zacz a si siesta i musieli my czeka do 17 na otwarcie wypo yczalni. Pani wymieni a auto na nowe ale nie by a w stanie wyt umaczy nam dlaczego nie mo e zmieni godzin oddania auta je eli wymienia na nowe i potwierdza, e auta nie mia o klimatyzacji. To jest naprawd ma a rzecz. Ju nie wspomn o jakim zni ce ktora Ci zrekompensuje ponad 4h czekania na otwarcie salonu i odebranie nowego auta. Obs uga enuj ca, brak mo liwo ci kontaktu z menad erem, a sama pani obs uguj ca Maria, nie chcia a nawet poda swojego nazwiska. wiadczy to o tym, e przyznaje si do z ego potraktowania klienta, niech ci rozwi zania problemu i braku kultury obs ugi. Szkoda e nie trafili my na pani ktora wydawa a nam auto bo to by zupe nie inny poziom i jako obs ugi klienta. My l , e rozwi za a by problem bardziej dyplomatycznie.
★★
Local Guide
September 1, 2024
Original
The cars are clean and in good condition, the service is good. I put 2 stars because I am still waiting for my deposit to be returned after 1 month. I had to re-rent a car and I couldnt, because at the agency I was told that I would have to be charged an additional deposit. Normally the deposit money must be returned within 7 working days, customer service (which takes forever to respond), recognizes this but tries to blame the bank which is ridiculous, no bank takes 1 month to process a payment intra-EU. Besides, customer service did nothing other than send me a response template reserved for this type of case. It is easy for you Hertz to avoid disturbing your customers, make the reimbursement immediately with your banking device present in the agency as other agencies do. but you dont. Edit1: After more than a month I have not been reimbursed and have started proceedings with the consumer protection service and I encourage those who have this to do the same. Edit2: I was able to get my deposit back before having to take steps with the consumer protection department, not because Hertz gave it back to me spontaneously but because I asked my bank to request a re-invoicing, the refund was received immediately.
Translation
Les voitures sont propres et en bon etat, le service est bon. Je mets 2 etoiles parce que jattends toujours le retour de ma caution apres 1 mois. Je devais relouer une voiture et je nai pas pu, car a lagence on ma dit quil faudrait me recompter une caution additionnelle. Normalement largent de la caution doit revenir dans les 7 jours ouvrables, le service client (qui met une eternite a repondre), le reconnait mais essaie de blamer la banque ce qui est ridicule, aucune banque ne met 1 mois pour traiter un payement intra EU. Dailleurs le service client na rien fait dautre que de menvoyer une reponse template reservee pour ce genre de cas. Il est facile pour vous Hertz deviter de perturber vos clients, effectuez le remboursement tout de suite avec votre dispositif bancaire present en agence comme dautres agences le font. mais vous ne le faites pas. Edit1: Apres plus dun mois je nai pas ete remboursee et ai demarre des demarches avec le service de protection des consommateurs et jencourage ceux a qui cela arrive de faire pareil. Edit2: jai pu recuperer ma caution avant de devoir faire les demarches avec le service de protection des consommateurs, pas parce que Hertz me la rendue spontanement mais parce que jai demande a ma banque de faire une demande de refacturation, le remboursement est tombe immediatement.
★
Local Guide
September 1, 2024
Original
I rented a car with them on June 3, I delivered it ahead of time and today, the 14th, they still have the money withheld from me. When I go to talk to them they tell me that it is my banks problem, to which I tell them that that is not the case, that I have rented from other companies with the same card with which I made the payment to Hertz and when I delivered the car in Two days at most they have unlocked my money. His response was that they work like that, to which I told him that then it is not my banks problem, they are the ones who continue to have the money withheld. Today I spoke with my bank and they actually confirmed that it is not they who have my money withheld but Hertz and that they will have it withheld until August 2, when that date arrives two months will have passed since I rented and handed over the car. Why do they do that? Do they play with our money? I am clear that I will not rent a car with this company again. For me they have a 0. I update the review as of 08/20/2024 Almost a month after having delivered the rental car to this company, I went to talk to my bank again and the girl who helped me told me that she was going to send an email to VISA to find out about the retention of the money (we already knew that It was Hertz) and see if they could unlock the money and the answer was that it was as if I had stolen the vehicle and that is why Hertz did not unlock it, that in order to do so VISA had to present proof of having delivered the vehicle and how did it have that When I delivered it in less than an hour, I already had my money unlocked. So if something similar happens to someone, they already know what to do
Translation
Alquile un coche con ellos el dia 3 de junio, lo entregue antes de tiempo y hoy dia 14 aun me tienen el dinero retenido. Al ir a hablar con ellos me dicen que es problema de mi banco a lo que les digo que eso no es asi, que he alquilado en otras companias con la misma tarjeta con la que le hice el pago a Hertz y al entregar el coche en dos dias como mucho me han desbloqueado mi dinero. Su respuesta fue que ellos trabajan asi a lo que le dije que entonces no es problema de mi banco que son ellos quienes siguen teniendo el dinero retenido. Hoy he hablado con mi banco y efectivamente me confirman que no son ellos quienes tienen mi dinero retenido si no Hertz y que me lo van a tener retenido hasta el 2 de agosto, cuando llegue esa fecha habran pasado dos meses desde que alquile y entregue el coche. Por que hacen eso?? Juegan con nuestro dinero? Tengo claro que no volvere a alquilar un coche con esta compania. Para mi tienen un 0. Actualizo la resena a 20/08/2024 Casi al mes d haber entregado el coche d alquiler d esta compania me fui d nuevo a hablar con mi banco y la muchacha q me atendio me dijo q iba a enviar un correo a VISA para saber lo d la retencion del dinero (ya sabiamos q era Hertz) y ver si ellos podian desbloquear el dinero y la respuesta fue q era como si yo hubiera robado el vehiculo y por eso Hertz no lo desbloqueaba q para poderlo hacer VISA tenia q presentar un justificante de haber entregado el vehiculo y como tenia ese justificante al entregarlo en menos d una hora ya tenia mi dinero desbloqueado. Asi q si a alguien le ocurre algo parecido ya sabe q tiene q hacer
1 helpful
★★★★★
September 1, 2024
Original
Yesterday at noon we had an emergency we had to rent a car. The blue-eyed blonde worker took great care of us, so its a pleasure. It takes us a maximum of 10 minutes to do all the paperwork and have the car delivered to us. He explained everything perfectly to us, we didnt have any problems. Many thanks to your worker.
Translation
Ayer al mediodia tuvimos una emergencia tuvimos que alquilar un coche. La trabajadora rubia de ojos azules nos atendio estupendamente asi da gusto. Tardamos maximo 10 minutos en hacer todo el papeleo y que nos entregaran el coche. Nos lo explico todo perfectamente, no tuvimos ningun problema. Muchas gracias a vuestra trabajadora.
★
August 1, 2024
Original
reading the comments I dont plan to rent with them
Translation
leyendo los comentarios no pienso alquilar con ellos
★
Local Guide
July 1, 2024
Original
PLEASE NOTE: IF YOU RENT FOR SEVERAL DAYS AND ARRIVE LATE. DO NOT TAKE THE HOTEL NEXT TO PICK UP THE NEXT DAY. YOU WILL NEVER HAVE A CAR THE NEXT DAY OR A REFUND. IN ADDITION AT NO TIME DO THEY SHOW TIMES OR THIS INFORMATION ON THE ECONOMY BOOKING RESERVATION SITE Arrive at the agency 1 hour after the agency closes (8 p.m.), call the BOOKING ECONOMY and HERTZ reservation site who say they will have to wait until the next day to get the car back. MAKING FUN OF. We took a hotel near the station following this information instead of finding another solution. The next day I will collect the car and the big surprise. They considered it a no show and no refund was possible even for the following days. So the reservation is still valid but we had to rent a new car.
Translation
ATTENTION : SI VOUS LOUEZ POUR PLUSIEURS JOURS ET QUE VOUS ARRIVEZ EN RETARD. NE PRENEZ PAS L HOTEL S A COTE POUR LA RECUPERER LE LENDEMAIN. VOUS N AUREZ JAMAIS DE VOITURE LE LENDEMAIN NI DE REMBOURSEMENT. EN PLUS A AUCUN MOMENT ILS MONTRENT LES HORAIRES OU CES INFOS SUR LE SITE DE RESERVATION ECONOMY BOOKING Arrivee a l agence 1 heure apres la fermeture de l agence (20h), on appelle le site de reservation BOOKING ECONOMY et HERTZ qui disent qu ils faudra attendre le lendemain pour recuperer la voiture. FOUTAGE DE GUEULE. On prend un hotel a cote de la gare suite a cette information au lieu de trouver une autre solution. Le lendemain je vais recuperer la voiture et la grosse surprise. Ils ont considere ca comme un no show et aucun remboursement n a etait possible meme meme pour les jours d apres. Donc la reservation est toujours valable mais on a du louer une nouvelle voiture.
★★★★★
June 1, 2024
Original
★
March 1, 2024
Original
My experience has been very bad with them. First of all, they changed the car that I had reserved when I arrived there, they gave me another model that has nothing to do with the one I reserved, then when I saw the car it was full of damage and in bad condition, when I returned the car they sent me an invoice stating that I had done damage to the car that was not there before, thank goodness I had made a video before taking the car, I made a claim that did not seem right to me, after send, they did not pay attention to me nor did they respond to me until I contacted the insurance after two days when they responded that it was a mistake and they apologized but it seems to me a lack of professionalism what they have done with the customers .
Translation
Me experiencia ha sido muy mala con ellos en primer lugar me han cambiado el coche que habia reservado al llegar alli me han dado otro modelo que no tiene nada que ver con el que he reservado , despues al ver el coche estaba llena de danos y en mal estado , al devolver el coche me han enviado una factura de que yo he hecho danos al coche que no los tenia antes , menos mal que yo habia hecho video antes de coger el coche he hecho una reclamacion que no me parecia bien , despues de enviar no me han hecho caso ni me han respondido hasta que me puesto en contacto con el seguro despues de dos dias que me han respondido de que ha sido un error u han pedido disculpas pero me parece una falta de profesionalidad lo que han hacen con los clientes .
1 helpful
★★★★
Local Guide
December 1, 2023
Original
★★★★★
December 1, 2023
Original
★★★★★
Local Guide
December 1, 2023
Original
★★★★★
Local Guide
December 1, 2023
Original
Very professional and very friendly
Translation
Muy profesional y muy amable
★★★★★
Local Guide
December 1, 2023
Original
★★★★★
December 1, 2023
Original
Quality in vehicles and personnel
Translation
Calidad en los vehiculos y en el personal
★
December 1, 2023
Original
A disaster, dont rent cars with this company, deliver the car on June 29th, its August 3rd and they still havent refunded my deposit and I called about 20 times and they tell me its the banks problem, I call the bank and they tell me that There is no payment order from that company, which is Hertzs problem. They dont give me a solution, and to make matters worse, I left one of my childs tennis shoes and I called the next day to tell me, they tell me that they do have it, and then I go. They go for it and they tell me that they have lost it and they dont give me a solution either. A disaster, Im going to file a complaint
Translation
Un desastre no alquilen coches con esta compania, entrega el coche el 29 de junio estamos a 3 de Agosto y aun no me an reembolsado la fianza e llamado unas 20 veces y me dicen que es problema del banco , llamo al banco y me dicen que no hay ninguna orden de pago de esa compania que es problema de ellos de hertz , no me Dan solucion, y para colmo me dejo un tenis del nino y llamo al otro dia para decirlo me dicen que si que lo tienen hay guardado , luego voy a por el y me dicen que lo an perdido y tampoco me da solucion. Un desastre les voi a poner una denuncia
1 helpful
★
December 1, 2023
Original
Car pick up at the train station. Personal attention when picking up the car, bad experience. Little empathy, with comments like: This is the companys policy and if you dont like it, go to the competitors office next door. Upon delivery another bad experience. They made me wait for about forty-five minutes at the door (I arrived at 1240h) and although the opening hours are from 0900h to 1400h there was no one. Arriving and opening the office around 1325h. Due to forgetfulness, I had to run out to carry the tank so that they would not charge me the excess of about 250 Euros due to company policy (finally I spent 35 euros and another 25 minutes of my time). Experience renting a car in Gertz Algeciras, very bad. Dictatorial company policies from the last century and very negative personal attention (it seemed like they were doing me a favor). It will be my last option, next time, if I have no choice to return.
Translation
Recogida de coche en Estacion de tren. Atencion personal al recoger el coche mala experiencia. Poca empatia, con comentarios como: Asi es la Politica de la empresa y si no le gusta vaya a la oficina de la competencia que esta al lado. A la entrega otra mala experiencia. Me hicieron esperar unos cuarenta y cinco minutos en la puerta (llegue a las 1240h) y aunque el horario de atencion es de 0900h a 1400h no habia nadie. Llegando y abriendo la oficina sobre las 1325h. Por olvido tuve que salir corriendo a llevar el tanque para que no me cobraran la franquicia de unos 250 Euros por politica de empresa (finalmente gaste 35 euros y otros 25 minutos mas de mi tiempo). Experiencia alquilando coche en Gertz Algeciras, muy mala. Politicas de empresa dictatoriales del siglo pasado y la atencion personal muy negativa (parecia que me estaban haciendo un favor). Sera mi ultima opcion, la proxima vez, de no tener mas remedio de volver.
★★★★★
Local Guide
December 1, 2023
Original
Quick, the lady at the reception was very friendly and professional.
Translation
Rapido la senora de la recepcion muy amable y profesional
★
December 1, 2023
Original
I rented a car on September 1, returned on September 3 I had to pay a fuel deposit of 99, it is October 4, they still have not refunded the deposit and I called the agency and they tell me its a problem with the bank, what should I do???
Translation
J ai loue une voiture le 1 septembre rendu le 3 septembre j ai du debourse une caution carburant de 99 , nous somme le 4 octobre ils ne mont toujours pas rembourse la caution et jai appele l agence et ils me disent que cest un probleme avec la banque, que faire???
3 helpful
★
December 1, 2023
Original
The attention from the staff at the Algeciras office, TERRIBLE
Translation
La atencion por parte del personal de la oficina de Algeciras, PESIMA
1 helpful
★★★★★
Local Guide
December 1, 2023
Original
I had the best experience with Hertz in Algeciras! Optimal information and advice, customer-friendly, very accommodating! Got a great car at a good price! Its a shame I had to return it ;-) Thanks!
Translation
Ich habe mit Hertz in Algeciras die beste Erfahrung gemacht! Optimale Information und Beratung, kund*innenfreundlich, sehr entgegenkommend! Habe ein tolles Auto zu einem guten Preis bekommen! Schade, dass ich es wieder zuruckgeben musste ;-) Danke!
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