Enterprise Rent-A-Car in Alfafar

3.5
★★★★☆
(73 reviews)

?Quieres alquilar un coche o una furgoneta cerca de Valencia Alfafar? Tanto si alquilas por ocio como por negocios o porque necesitas un vehiculo de sustitucion, Enterprise te ofrece coches y furgonetas de alquiler por dias, semanas o periodos largos, con unas tarifas excelentes. Contamos con una amplia gama de vehiculos modernos para satisfacer todas tus necesidades de alquiler. Ademas, tenemos un excepcional servicio de atencion al cliente, que nos enorgullece, y que te garantiza una maravillosa experiencia de alquiler. Porque alquilar con Enterprise es facil, sin contratiempos y sin costes ocultos.

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 960 45 02 38 enterprise.es

Address

C/ Castello, 27

46910 Alfafar

Plus Code: CJ99+6G Alfafar, Spain

Photo Gallery

Featured

Featured

By owner

By owner

Street View & 360deg

Street View & 360deg

3.5
★★★★☆
73 reviews

Rating Distribution

5 stars
42 (57.5%)
4 stars
4 (5.5%)
3 stars
2 (2.7%)
2 stars
0 (0.0%)
1 star
25 (34.2%)

Most Mentioned

van 13 price 10 phone 7 insurance 6 return 4 security deposit 4 ceiling 3 diesel 3 theory 2 mika 2
Featured Review
October 25, 2024
Original

Pesimo servicio. El miercoles voy a por un coche de sustitucion y solo pueden ofrecerme un electrico. Acepto con la condicion de que me avisen nada mas tengan uno diesel/gasolina. Hoy es viernes y sigo esperando su llamada, la sorpresa? Cuando voy a devolver el vehiculo veo 4 coches aparentemente disponibles, digo aparentemente porque ya no hay atencion al publico (en teoria estan hasta las 18:00 pero a las 17:45 ya no habia nadie.) No comprendo como una empresa de alquiler de vehiculos no tenga vehiculos disponibles durante toda una semana....

Translation

Terrible service. On Wednesday I'm going to get a replacement car and they can only offer me an electric one. I accept on the condition that they notify me as soon as they have a diesel/gasoline one. Today is Friday and I'm still waiting for your call, the surprise? When I go to return the vehicle I see 4 cars apparently available, I say apparently because there is no longer any customer service (in theory they are there until 6:00 p.m. but at 5:45 p.m. there was no one there.) I don't understand how a car rental company doesn't have vehicles available for a whole week...

Featured Review
★★★★★
October 6, 2024
Original

Excelente trato, en especial Elisabeth que me resolvio un pequeno problema en un momento. Asi da gusto alquilar coche... Gracias a todos . Volvere sin ninguna duda.

Translation

Excellent treatment, especially Elisabeth who solved a small problem for me in a moment. This is how it's nice to rent a car... Thank you all. I will return without a doubt.

Featured Review
★★★★★
September 13, 2024
Original

Despues de haber probado varias empresas de alquiler de coches, descubri enterprise, porque la tengo al lado de casa. Es la segunda vez que alquilo un coche con ellos, y vuelvo a repetir que son una maravilla. Juan el chico de la oficina, te da todo tipo de explicaciones, y se esfuerzo al maximo para un optimo trabajo. Y por supuesto Adrian, que limpia y desinfecta los coches y los deja realmente nuevos, a parte de hacerles la puesta a punto. No quiero olvidarme de Natacha y Alejandro, que aunque esta vez no estaban merecen ser mencionados. Sois los mejores, gracias por el buen servicio.

Translation

After having tried several car rental companies, I discovered enterprise, because I have it next to my house. This is the second time I have rented a car with them, and I repeat that they are wonderful. Juan, the boy from the office, gives you all kinds of explanations, and makes every effort to do an optimal job. And of course Adrian, who cleans and disinfects the cars and leaves them really new, in addition to tuning them up. I don't want to forget Natacha and Alejandro, who, although they weren't there this time, deserve to be mentioned. You are the best, thank you for the good service.

Featured Review
June 24, 2024
Original

Realice la reserva de un camion con plataforma elevadora, el dia de antes de la recogida, me informan que el camion ha reventado una rueda y no estara disponible, me idican que puedo cancelar la reserva o darme un vehuculo (mucho inferior y sin plataforma) decido cancelar la reserva, y de esto hace mas de 1 mes y sigo sin la devolucion, por mas que llamo para reclamar la devolucion de la reserva no contestan, no aconsejo para nada esta empresa... muy poco profesionales..

Translation

I made the reservation for a truck with a lifting platform, the day before the pickup, they informed me that the truck has blown a wheel and will not be available, they tell me that I can cancel the reservation or give me a vehicle (much inferior and without a platform). I decide to cancel the reservation, and this was more than 1 month ago and I still have no refund, no matter how many times I call to request a refund of the reservation, they do not answer, I do not recommend this company at all... very unprofessional..

Featured Review
June 18, 2024
Original

pongo una estrella porque cero no puedo. Recojo el vehiculo sucio sin limpiar por dentro ni por fuera. Reviso que tiene algunos rasgunos pero doy por hecho que ya lo tienen en cuenta. A la hora de entregarlo me dicen que unos rasgunos que hay no estaban, luego que uno si pero otro no cuando claramente es del mismo golpe. Un desastre de servicio.

Translation

I put one star because I can't do zero. I pick up the dirty vehicle without cleaning inside or out. I check that it has some scratches but I assume that they have already taken that into account. When it came time to deliver it, they told me that some of the scratches there were not there, then that one was there but another was not when it is clearly from the same blow. A service disaster.

Featured Review
May 24, 2024
Original

Impresentables , enganoso , poco profesional , recomiendo hacer video del coche entero que te entregan mal un coche a tu vuelta te adjudican a ti cualquier problema de mal estado . Mi caso me lleve un coche ( que eran 108 y acabe pagando 270) pero al llegar a la gasolinera 300metros repostando , veo que lleva 2 mordisco la cubierta le hago foto , al dia siguiente se devuelve le digo lo ocurrido y dicen que eso estaba bien . 570EUR 2 ruedas . Si no te das cuenta y pro una mala gestion de ellos ocurre algo en carretera .... Decir que siempre alquilo en Enterprice desde hace anos pero aqui no son de fiar .

Translation

Unpresentable, misleading, unprofessional, I recommend making a video of the entire car, they give you a bad car upon your return, they blame any problem of poor condition on you. In my case, I took a car (it was 108 and I ended up paying 270) but when I got to the gas station 300 meters away refueling, I saw that it had 2 bites in the cover, I took a photo of it, the next day it was returned, I told them what happened and they said that was fine . EUR570 2 wheels. If you don't realize it and because of their poor management, something happens on the road... I would say that I have always rented from Enterprice for years but they are not trustworthy here.

Featured Review
★★★★★
October 20, 2023
Original

I don't usually write reviews but I had an especially pleasant experience at this location of Enterprise. I had picked up my car at the Alicante airport location (where I received a free upgrade to a larger model) and dropped it off at the Valencia Alfalfar location, not realizing it was quite a bit from the city centre. When asking the staff what the easiest way to the city was they offered to drop me off at the train station (where they also have an office). This saved me a lot of time. During the trip Guillermo also gave me some excellent recommendations for restaurants to visit during my trip. Both he and his manager were extremely friendly and accommodating! Great service!

Featured Review
★★★★★
September 7, 2023
Original

Mi 1 vez con entrerprise y la verdad que no sera la ultima. Facilidad para alquilar el coche ,buenos precios y sobretodo la gran atencion y buen trato por parte de los chavales que me ayudaron con el alquiler del coche en la oficina de enterprise alfafar. Sin duda recomendable si te hace falta alquilar tanto un coche o una furgoneta.

Translation

My first time with entrerprise and the truth is that it won't be the last. Ease of renting the car, good prices and above all the great attention and good treatment from the guys who helped me with the car rental at the enterprise alfafar office. Without a doubt recommended if you need to rent either a car or a van.

Review photo
Review photo
Local Guide November 1, 2024
Original
Bad service and bad customer service. Companies should not count on them.
Translation
Mal servicio y mala atencion al cliente. Las empresas no deberian contar con ellos.
November 1, 2024
Original
★★★★
Local Guide October 1, 2024
Original
Good place and friendly girls
Translation
Buen sitio y chicas amables
Local Guide October 1, 2024
Original
Very bad, from the telephone service to reserve the van, which they half-inform you, to the refund of the money, it took 4 days to return it and they scammed us.
Translation
Muy mala,desde la atencion telefonica para reservar la furgoneta,la cual te informan a medias,hasta la devolucion de dinero tardaron 4 dias en devolverlo y nos timaron.
★★★★★
Local Guide September 1, 2024
Original
Friendly, friendly staff, they give quick responses and offer excellent service
Translation
Personal amables, dimamkcos, dan respuesta rapidas y ofrecen un excelente servicio
★★★★★
Local Guide August 1, 2024
Original
Great service from Juan Pablo Very clean car Fast booking and delivery Optimal customer service Im very happy Thank you And until next time
Translation
Grande servizio por parte de Juan Pablo Coche muy limpio Rapido en la reserva y la entrega Optima atencion al cliente Estoy Muy contento Gracias Y hasta la proxima
★★★★★
Local Guide August 1, 2024
Original
They gave me the information I needed in relation to a previously made rental. Good customer service and very friendly staff
Translation
Me dieron los datos que necesitaba en relacion a un alquiler anteriormente realizado. Buen trato al cliente y personal muy simpatico
Local Guide July 1, 2024
Original
We booked 2 months ago, for this month of June (two days from writing this). And I decide to go there to make sure everything is okay. In short, when I get there they tell me that the car is not going to have insurance, even though when I reserved it, the guy told me that it did, and on top of that it was all risk. And now they go and tell me no. If I want I have to pay even more, and if not for each hit that can happen, I pay 1700. A shame. It seems misleading to me, that when I tell them that the boy told me that 2 months ago, they tell me, oh, that boy no longer works here. And what does that come for? If the boy is fired, do the rules change or how? Its super frustrating. And also say, its better not to go in person. They barely feel like serving you. Ugh. The worst thing is that its 3 days away from needing the car and now lets see how I manage.
Translation
Reservamos hace 2 meses, para este mes de junio ( a dos dias de escribir esto). Y decido irme ahi para asegurarme que todo esta bien. Total, que cuando llego ahi me dicen que el coche no va a tener seguro, a pesar de que cuando lo reserve, el chico me dijo que si que tenia, y encima era todo riesgo. Y ahora van y me dicen que no. Que si quiero tengo que pagar aun mas, y si no por cada golpe que puede pasar, pago 1700 . Una verguenza. Me parece enganoso, que cuando les digo que el chico hace 2 meses me dijo eso, me dicen ah ese chico ya no trabaja aqui. Y eso a que viene? Si se despide al chico las reglas cambian o como? Es super frustrante. Y tambien decir, que mejor no ir en persona. Apenas tienen ganas de atenderte. Ugh. Lo peor es que son a 3 dias de necesitar el coche y aver ahora como me las apano.
Local Guide June 1, 2024
Original
The delivery and return treatment system is horrible. After arriving and handing over my license, ID and credit card, an hour later they gave me the car that I took photos of. When I returned there was no one because it was Sunday and they did not warn me about a box to deposit the keys, so I returned in the afternoon and the next day to leave the keys. They have charged me (not withheld) the amount of the deposit from the first day. Now, after complaining to the insurance company, they tell me that they will refund the amount charged in 6 days, which is enough to come back and give me another one. Is it misappropriation? Oh, if you call by phone you can stay an hour or more if you pay attention.
Translation
Horrible el sistema de trato a la entrega y la devolucion. Tras llegar y entrega de carnet, DNI y tarjeta de credito una hora mas tarde me dan el coche al que le hice fotos. A la devolucion no habia nadie por ser domingo y no me advirtieron de una caja para depositar las llaves, por lo que volvi a la tarde y al dia siguiente para dejar las llaves. Me han cargado ( no retenido) el importe de la fianza desde el primer dia. Ahora y tras reclamar a la aseguradora me dice que me devolveran lo cobrado en 6 dias o sea como para volver y que me den otra. ?Es apropiacion indebida?. Ah, si llamas por tlf puedes estar una hora o mas si atencion.
★★★
Local Guide June 1, 2024
Original
★★★★★
June 1, 2024
Original
Super good
Translation
Superr bueno
May 1, 2024
Original
We rented a car 2 weeks ago and they have not returned our deposit but they also do not answer my phone to be able to claim it.
Translation
Hace 2 semanas q alquilamos un coche y no nos han devuelto la fianza pero es q ademas no me cogen el telefono para poder reclamarsela
1 helpful
★★★★★
May 1, 2024
Original
Good treatment and kindness, especially in the face of unforeseen events
Translation
Buen trato y amabilidad, sobre todo, ante imprevistos
May 1, 2024
Original
★★★★★
Local Guide May 1, 2024
Original
★★★★★
Local Guide May 1, 2024
Original
★★★★★
Local Guide April 1, 2024
Original
★★★★★
April 1, 2024
Original
I have rented a van with Enterprise and very good service from Guille.
Translation
He alquilado una furgoneta con Enterprise y muy buena atencion por parte de Guille.
★★★★★
Local Guide April 1, 2024
Original
★★★★★
March 1, 2024
Original
Very professional, they always offer you a solution whatever the problem.
Translation
Muy profesionales, siempre te ofrecen una solucion sea cual sea el problema.
★★★★★
March 1, 2024
Original
Delighted with the treatment received by Guillermo! Complying with what was contracted and streamlining the procedures so that everything is completed on schedule! Without a doubt I would repeat Enterprise again.
Translation
Encantada con el trato recibido por Guillermo! Cumpliendo con lo contratado y agilizando los tramites para que todo se cumpla en horario! Sin duda volveria a repetir con Enterprise.
★★★★★
March 1, 2024
Original
I rented a car from the company, the guys attention was great, speed and efficiency were great. I recommend it
Translation
Alquile un coche por parte de la empresa, la atencion de los chicos estupenda , rapidez y eficacia genial. Lo recomiendo

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