Ibacar Group in Alcudia
3.8
★★★★☆
(60 reviews)
Nuestro objetivo es ofrecer un trato preferencial tanto a los clientes propios como a los de nuestros partners.
Working Hours
Monday
9 AM-5 PM
Tuesday
9 AM-5 PM
Wednesday
9 AM-5 PM
Thursday
9 AM-5 PM
Friday
9 AM-5 PM
Saturday
Closed
Sunday
Closed
Location
Business Features
Accessibility
- Wheelchair-accessible entrance
Contact Information
ibacar.comAddress
Central - Head Office, Carrer de Xara, 17a
07400 Alcudia
Plus Code: V43G+2F Alcudia, Spain
Photo Gallery
Featured
Videos
Inside
By owner
Street View & 360deg
3.8
★★★★☆
60 reviews
Rating Distribution
5 stars
36 (60.0%)
4 stars
3 (5.0%)
3 stars
5 (8.3%)
2 stars
4 (6.7%)
1 star
12 (20.0%)
Most Mentioned
price
12
hotel
8
comprehensive cover
5
gas
5
bike
3
parking
2
phone
2
Featured Review
★★★★★
October 18, 2024
Original
Very good service, fin communication on mail.det Delivery to the hotel New and clean cars.
Featured Review
★
August 19, 2024
Original
Issinuomojome automobili, pasake, jog gatveje parkavimas nemokamas, daugiau jokios informacijos nesuteike, galiausiai gavome dvi baudas: uz neteisinga pastatyma(nors pastateme teisingai, bet pagal ju taisykles ne) ir uz tai, kad nepateikeme nuomos dokumentu matomoje vietoje, apie tai nei zodziu nebuvo uzsiminta. su imone neimanoma susisiekti, visiskai nereaguoja, musu keliones agenturos agente turejo nuvykti ir aiskintis, o jie pasake, kad nezino del ko nubaude, o baudas turime susimoketi. tai jeigu turite tiek daug susiekimo adresu kodel neatsakete i laiskus kai rasiau? kodel moteris perdavusi automobili jokios informacijos nesuteike ir dar karta kartoju, jog net 2 kartus pasake, kad cia statykite parkingas nemokamas? o dabar neimanoma susimoketi baudu, nes nebesame Maljorkoje, o ispaniski puslapiai neveikia mano salyje. tai i kokia padeti pastatote zmones.
Translation
We rented a car, they said that parking on the street is free, they didn't give any more information, in the end we received two fines: for the wrong parking (although we parked correctly, but not according to their rules) and for not presenting the rental documents in a visible place, there was no word about this mentioned it is impossible to contact the company, it does not respond at all, the agent of our travel agency had to go and explain, and they said that they do not know what they were fined for, and that we have to pay the fines. so if you have so many contact addresses why didn't you reply to the letters when I wrote? why didn't the woman give any information after handing over the car and I repeat again that she even said twice that parking here is free? and now it is impossible to pay the fines because we are no longer in Mallorca and the Spanish pages do not work in my country. it's what position you put people in.
Featured Review
★★★★
July 24, 2024
Original
Good experience. Just arrived after Having rented a car for two weeks. Was given a new Citroen c4 Which was quite good for The Island. Would rent with ibacar again.
Featured Review
★★★★
June 22, 2024
Original
Uber das Hotel gemietet und das Auto wurde gebracht und Abgeholt. Sauberes Fahrzeug. Tankregelung war leider Halb/Halb. Da bevorzuge ich Voll/Voll
Translation
Rented through the hotel and the car was brought and picked up. Clean vehicle. Unfortunately, the tank control was half/half. I prefer full/full
Featured Review
★★★★★
August 29, 2021
Original
Very good experience in general. New car, Easy airport pick up and return. I recomend Ibacar to everybody
Featured Review
★★★
August 10, 2021
Original
Some of the staff in the office speak other languages than spanish, but the rest is only spanish speaking. The rental process was straightforward. The scooter itself should have been better maintained, brakes were squeaking and the fuel indicator was broken.
Featured Review
★★★★
August 30, 2019
Original
Take a look at opening times
Featured Review
★
October 14, 2018
Original
Poor service. Bike fell apart. No refund. Just said I should have phoned a number on my key that I was not even told about. Avoid this place!!!
★★★★★
June 1, 2024
Original
Perfect for the CALA MILLOR ibacar They came to pick us up from the hotel, between the time of doing the paperwork and our departure with the vehicle we stayed barely 10 minutes in the agency. Very efficient and whats more, the lady at reception spoke French well. And on the way back, less than 5 minutes for the vehicle to be picked up and they took it back to our hotel. Very good rental agency
Translation
Parfait pour le ibacar de CALA MILLOR Ils sont venus nous chercher a lhotel, entre le temps de faire les papiers et notre depart avec le vehicule nous sommes restes a peine 10 minutes dans lagence. Tres efficace et de plus la dame de laccueil parlait bien le francais. Et au retour, moins de 5 minutes pour la reprise du vehicule et ils nont ramenes a notre hotel. Tres bonne agence de location
★★★★★
Local Guide
June 1, 2024
Original
Ibacar Group / with us TORRENOVA: very fast & friendly help with questions and problems. We had no problems & will be back. The tour operator is responsible for the lack of traceability at the airport (parking garage on the 4th floor, follow the yellow line - location NOT in the voucher!).
Translation
Ibacar Group / bei uns TORRENOVA: sehr schnelle & freundliche Hilfe bei Fragen & Problemen. Wir hatten keine Schwierigkeiten & kommen wieder. Die mangelhafte Auffindbarkeit am Flughafen geht zulasten des Reiseveranstalters (Parkhaus 4. Stock gelber Linie folgen - Standort NICHT im Voucher!).
★★★★★
Local Guide
March 1, 2024
Original
Good experience!
Translation
Buena experiencia!
★★
December 1, 2023
Original
Unfortunately not recommended. The Riu Bravo works with Ibacar and I trusted that they would rent reasonable bikes. Prices are very reasonable... for good reason. The wheels are completely rusted. Mine didnt survive the journey to Palma and back. The entire rear derailleur broke off. However, service works really well. We immediately got a new (rusted) bike.
Translation
Leider nicht zu empfehlen. Das Riu Bravo arbeitet mit Ibacar zusammen und ich habe darauf vertraut, vernunftige Rader zu mieten. Preise sind sehr gunstig... aus gutem Grund. Die Rader sind vollig verrostet. Meins hat den Weg nach Palma und zuruck nicht uberlebt. Das komplette Schaltwerk hinten ist abgebrochen. Service funktioniert allerdings richtig gut. Haben sofort ein neues (verrostetes) Rad bekommen.
★★★★★
Local Guide
December 1, 2022
Original
We rented 2 e-bikes. Hotel pickup was free. I think 12 euros including fully comprehensive insurance for 5 hours (per bike) is reasonable. Come back to you next time you visit Malle. :-)
Translation
Wir haben 2 E-Bikes gemietet. Abholung vom Hotel war kostenlos. 12 Euro inkl Vollkasko fur 5 Stunden (pro Bike) halte ich fur angemessen. Kommen beim nachsten Malle Besuch wieder zu euch. :-)
★★★★★
December 1, 2022
Original
All around more than satisfied. I give 5 stars, why? Rented a 125cc Piagio scooter for 5 hours today. The booking was made through the Hotel Gran Playa de Palma that I booked. + We were picked up from the hotel by car and brought back again. + All costs are true transparent, then signed ( 55.50). We paid 17.50 for the tank. Well, its not exactly cheap and logical that we use less in 5 hours with a scooter, but it is clear that the rental companies want to make additional profit somewhere, like restaurants with water or similar. A very, very big plus point is because the tank was initially not full as usual but only 1/4 full. The operator gave us, there were two of us, 17 and said we should simply put a few euros in the tank after the journey so that it was 1/4 full again. Done done. So I was allowed to keep the remaining money of just under 14. So everything together is really great. I would be happy to recommend this. Lg
Translation
Rund um mehr als zufrieden. Ich vergebe 5 Sterne, warum? Hatte heute einen 125er Piagio Roller fur 5 Stunden ausgeliehen. Die Buchung verlief uber das von mir gebuchte Hotel Gran Playa de Palma. + Wir wurden vom Hotel mit dem Auto abgeholt und wieder zuruck gebracht. + Alle kosten wahren Transparent, danach wurde unterschrieben (55,50 ). Wir haben fur den Tank 17,50 bezahlt. Gut ist nicht gerade gunstig und logisch das wir mit einem Roller in 5 Stunden weniger verbrauchen, dennoch ist es klar das die Verleiher irgendwo auch zusatzlich Gewinn machen mochten wie Restaurants mit Wasser o.a. Ein sehr sehr dicker Plus Punkt kommt hinzu weil, der Tank anfangs nicht voll war wie eigentlich ublich sondern nur 1/4 voll. Der Betreiber gab uns, wir waren zu zweit, 17 und meinte, wir sollen einfach den Tank nach der Fahrt nochmal paar Euro rein tanken das er wieder 1/4 voll ist. Gemacht getan. Das Restgld von knapp 14 durfte ich also behalten. Also alles zusammen echt super. Kann das gerne weiter empfehlen. Lg
1 helpful
★
Local Guide
December 1, 2022
Original
Very bad experience. We arrived from the flight and there was no one there, we had to wait half an hour after calling them for them to come and give us the car keys. On the other hand, they asked us for 20e for gasoline and we had to pay for the car with a credit card (We only had a debit card or cash but it wasnt worth it) otherwise we had to take out the insurance or leave a 900e deposit (Be careful because the 900e if who accepted them in cash). A thousand excuses and obstacles for us to take out insurance and thats it. The joke in the end cost us about 350e only for 4 days and for a car that barely pulled on the climbs. I do not recommend it to anyone, it is better to take your own car on the ferry which is cheaper or rent it from another company
Translation
Experiencia muy mala. Llegamos del vuelo y no habia nadie, tuvimos que esperar media hora despues de llamarlos nosotros para que nos vinieran a dar las llaves del coche. Por otro lado, nos pidieron 20e de gasolina y debiamos de pagar lo del coche con tarjeta de credito (Solo teniamos tarjeta de debito o efectivo pero no les valia) sino teniamos que contratar el seguro o dejar 900e de fianza (Ojo porque los 900e si que los aceptaban en efectivo). Mil escusas y trabas para que contrataramos el seguro y ya esta. La broma al final nos salio por unos 350e solo por 4 dias y por un coche que apenas tiraba en las subidas. No se lo recomiendo a nadie, mejor llevar tu propio coche en el ferry que te sale mas barato o alquilarlo en otra empresa
★★★★★
Local Guide
December 1, 2022
Original
★
Local Guide
December 1, 2022
Original
The website states that the tank will be full when you pick up the car, and you must return it full. In fact, the tank was half full and they demanded to pay an additional 30 euros for this. The return time was also scheduled for 21:30 and confirmed in correspondence by e-mail, and on the spot they demanded to return by 20:00.
Translation
, , . 30 . 21:30 e-mail, 20:00.
1 helpful
★★★
Local Guide
December 1, 2022
Original
The vehicle (Fiat Panda) was as new and therefore very well maintained. Renting at the reception of our hotel in Mallorca is very comfortable and also quite cheap (7 days including comprehensive insurance 199 and 3 days including comprehensive insurance 99 with unlimited mileage). 2 stars deducted for the customer-unfriendly empty/empty rule upon delivery. Here, 18 is collected when you pick it up, but the vehicle was fueled (and paid for!) by the previous renter. The only sensible and fair regulation would be full/full, such as at Europcar and other reputable providers. Otherwise recommended due to the rental fees (at least in Mallorca).
Translation
Das Fahrzeug (Fiat Panda) war neuwertig und somit sehr gepflegt. Die Ausleihe an der Reception unseres Hotels auf Mallorca sehr komfortabel und zudem recht gunstig (7 Tage inkl. Vollkasko 199 und 3 Tage inkl. Vollkasko 99 bei unlimitierten KM). 2 Sterne Abzug fur die kundenunfreundliche Leer/Leer-Regelung bei Abgabe. Hier werden 18 bei der Ubernahme kassiert, jedoch wurde das Fahrzeug vom Vormieter betankt (und bezahlt!). Die einzig vernunftige und faire Regelung ware Voll/Voll wie z.B. bei Europcar und weiteren seriosen Anbietern. Ansonsten aufgrund der Leihgebuhren (zumindest auf Mallorca) empfehlenswert.
★
December 1, 2022
Original
Here you are completely taken for a ride, we were charged a deposit of 20 euros for the fuel in case we returned the car empty (the tank was half full). We brought the car back half full and the fine gentleman refused to give us the deposit back. Only after 10 minutes of loud discussion did he hand us the 20 euros back. This company is a bottomless impudence and absolutely dubious.
Translation
Hier wird man komplett verarscht, uns wurde eine kaution in hohe von 20 euro fur den sprit verrechnet fur den fall das wir das auto leer zuruckbringen ( tank war halbvoll). Wir brachten das auto wieder halbvoll zuruck und der feine herr weigerte sich uns die kaution wieder zuruck zu geben, erst nach 10 minuten lautstarker diskussion handigte er uns die 20 euro wieder aus. Eine bodenlose frechheit, und absolut unserios dieses unternehmen.
2 helpful
★★★★★
December 1, 2022
Original
Fantastic service, fast and simple. Online operations are simple and reliable and dealing with people is very pleasant.
Translation
Una atencion fantastica, rapido y sencillo. La operativa on-line es sencilla y fiable y el trato con las personas muy agradable.
★
December 1, 2022
Original
Renting a car in Majorca. Very very limited: - A person comes to see you at the airport (*) and makes you sign a contract without seeing the car and makes you pay 22 for petrol only to hear There is 1/4 full and you have to return the car with it 1/4 full. Finally I learned that it is a common practice to save money and that you have to return the car dry. + credit card imprint of 900 by offering you additional insurance already integrated into the contract. Margoulin practice ndeg1 - We made the reservation with 2 children aged 71/2 and 31/2: Result, we got a baby car seat for 38 and a booster for 25 --> first inconvenience.. a child aged 31/2 weighs no less than 10Kg.. It seems so obvious. NO SOLUTION on site.. We are finally told that the 2nd booster seat will be brought to the hotel. I am still waiting for it! Margoulin attitude #2! For your information, I dare to hope to be reimbursed but I believe it is average. Its not their fault if my almost 4 year old son no longer fits in a baby seat... joke! - Condition of the car! underinflated tires, no windshield washer fluid, radio antenna missing, scratches almost everywhere, right side mirrors out of place. I thought it was a joke! No...we dont have a choice. These people dont have a Base like SIXT, Europcar and other better-known rental companies. So, if you want to go to the hotel, it s take it or leave it. Margoulins attitude ndeg3 - Back. We leave the car in a parking lot with the keys on the wheel... and we pray not to have any unpleasant surprises! who is responsible? Did I sign anything? I left a credit card imprint and Basta! really not professional and to be avoided! (*) the person refuses to give their telephone number because they are obviously not from the company. A sort of steward. very practical and very reassuring. In short, I advise you against it. It was COLOMBUS voyage who imposed this rental company on us and I regret it.
Translation
Location dune voiture sur Majorque. Tres tres limite : - Une personne vient vous voir a laeroport (*) et vous fait signer un contrat sans voir la voiture et vous fait payer 22 dessence pour entendre Il y a 1/4 du plein et il faut rendre la voiture avec 1/4 du plein. Finalement japprends que cest une pratique courante pour faire des economies et quil faut ramener la voiture a sec.+ empreinte carte bleue de 900 en vous proposant une assurance complementaire deja integree dans le contrat. Pratique de margoulin ndeg1 - Nous avons fait la reservation avec 2 enfants de 7ans1/2 et 3an1/2 : Resultat, nous avons un siege auto pour bebe a 38 et un rehausseur a 25 --> premier desagrement.. un enfant de 3ans 1/2 ne fait pas moins de 10Kg.. Ca parait tellement evident. AUCUNE SOLUTION sur place.. On nous indique finalement quon nous amenera le 2eme rehausseur a l hotel Je lattends encore ! Attitude de margoulin ndeg2 ! Pour info, jose esperer etre rembourser mais jy crois moyen. Cest pas leur faute si mon fils de presque 4ans ne rentre plus dans un siege bebe.. blague ! - Etat de la voiture ! pneus sous gonfles, pas de liquide lave glace, antenne radio absente, rayures a peu pres partout, retroviseurs droit deboite. Jai cru que cetait une blague ! Non.. on a pas le choix. Ces gens nont pas de Base comme un SIXT, Europcar et autres loueurs plus connus. Du coup, si on veut se rendre a lhotel, cest a prendre ou a laisser. Attitude de Margoulin ndeg3 - Retour. On laisse la voiture sur un parking avec cles sur la roue.. et on prie pour ne pas avoir de mauvaises surprises ! qui est responsable ? Jai rien signe ? Jai laisse une empreinte carte bleue et Basta ! vraiment pas pro et a eviter ! (*) la personne refuse de donner son numero de telephone car elle est visiblement pas de la societe. Une sorte dintendant. tres pratique et tres rassurant. Bref, je vous deconseille. Cest COLOMBUS voyage qui nous a impose ce loueur et je regrette.
1 helpful
★★★★★
December 1, 2022
Original
★★★★★
December 1, 2022
Original
Wir hatten einen MINI CABRIO gemietet, nachts auf dem Parkplatz ist jemand drangefahren und hat das Auto vorne links beschadigt. War alles kein Problem, hat die Vollkasko ubernommen OHNE Selbstbeteiligung. Wir haben den Wagen halbvoll ubernommen und wieder halbvoll abgegeben, war auch kein Problem. Wir konnen diese Firma echt weiterempfehlen!
1 helpful
★★★★★
December 1, 2022
Original
Car rental for one day, we are two young people and we had no problem with trust from this brand. Quick and efficient handover of keys, as well as return. Please note that you must return the tank as it was initially or pay 20 of your choice. Very simple and practical.
Translation
Location de voiture pour un jour, nous sommes deux jeunes et nous avons eu aucun probleme de confiance de la part de cette enseigne. Remise des cles rapide et efficace, tout comme le retour. A savoir qu il faut rendre le reservoir comme au depart ou payer 20 au choix. Tres simple et pratique.
★★★
December 1, 2022
Original
The response was very quick, but they did not clarify next steps or who I can speak to to close the reservation.
Translation
la respuesta fue muy rapida, pero no aclaran next steps ni con quien puedo hablar para cerrar la reserva.
★
December 1, 2022
Original
If you wanted to reserve a Fiat Panda by phone at Ibacar, Mallorca Cala Ratjada for 2 days. And we were told by phone that we had to come by to pay a deposit. At the agency we were then told that Ibacar did not have a car available for the time we had specified. As a customer I just feel like Ive been betrayed. I cannot recommend such an unorganized and dubious car rental company!!!!
Translation
Wenn wollten bei Ibacar, Mallorca Cala Ratjada fur 2 Tage telefonisch einen Fiat Panda reservieren. Und wurde telefonisch die Auskunft gegeben, dass wir vorbeikommen mussten, um eine Anzahlung zu leisten . In der Agentur sagte man uns dann, fur die von uns genannte Zeit habe Ibacar kein Auto zur Verfugung. Da fuhle ich mich als Kunde nur noch verascht. Einen solchen unorganisierten und unseriosen Autovermieter kann ich nicht weiter empfehlen !!!!
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