Hertz in Alcobendas

3.3
★★★☆☆
(58 reviews)

Bienvenido a Hertz Alquiler De Coches - Alcobendas Calle Valgrande N11 situado en Calle Valgrande N11. Selecciona esta localizacion para comenzar tu experiencia de alquiler de coches, o elige entre miles de otras ubicaciones, cada una con una amplia variedad de vehiculos para que elijas el que necesites en cada momento, incluido coches de lujo y deportivos, SUV, coches electricos (EV), furgonetas, camiones y muchos mas. Welcome to Hertz Car Rental - Alcobendas Calle Valgrande N11. Select this location to begin your car rental experience or choose from other locations near you. Enjoy a wide selection of vehicles like luxury and sports cars, SUVs, EVs, vans, trucks and more. Book online now, or with the free Hertz app today.

Working Hours

Monday 9 AM-2 PM , 4-7 PM
Tuesday 9 AM-5 PM
Wednesday 9 AM-5 PM
Thursday 9 AM-2 PM , 4-7 PM
Friday 9 AM-2 PM , 4-7 PM
Saturday 8 AM-1 PM
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 661 50 50 41 hertz.es

Address

C. Valgrande, 11

28108 Alcobendas

Plus Code: G9P2+G5 Alcobendas, Spain

Photo Gallery

Featured

Featured

By owner

By owner

Exterior

Exterior

Street View & 360deg

Street View & 360deg

3.3
★★★☆☆
58 reviews

Rating Distribution

5 stars
29 (50.0%)
4 stars
3 (5.2%)
3 stars
2 (3.4%)
2 stars
2 (3.4%)
1 star
22 (37.9%)

Most Mentioned

van 11 price 10 money 7 state 3 security deposit 2 media 2 robbery 2 bill 2 competitiveness 2 market 2
Featured Review
★★★
October 20, 2024
Original

Pelayo me gestiono un coche de sustitucion, con esta empresa , me entregaron el vehiculo con el tanque de combustible lleno, me hacen una retencion de 121,65 euros entregue el vehiculo todo ok a pasado ya mas de 9 dias y no me devuelven la retencion del combustible. Que morro tienen

Translation

Pelayo arranged a replacement car for me, with this company, they delivered the vehicle to me with a full tank of fuel, they made a retention of 121.65 euros, I delivered the vehicle everything ok, more than 9 days had passed and they did not return the retention of the fuel. What a nose they have

Featured Review
★★★★
June 27, 2024
Original

Todo bien con el alquiler el coche (furgoneta) en este caso estaba en buen estado y el servicio tambien muy amable recomendado

Translation

Everything was fine with the rental, the car (van) in this case was in good condition and the service was also very friendly, recommended

Featured Review
June 5, 2024
Original

Hertz servicio pesimo y coches no fiables. Alquilo un coche del grupo t6 precisamente no es barato, y a los dos dias me deja tirado. Se avisa, he indican que envian a una grua que tardara dos horas, que ya son cuatro. Si el coche tiene aranazos bien que lo pagas pero tu tiempo si te dan un coche sin revisar y averiado. Quien te lo paga??

Translation

Hertz terrible service and unreliable cars. I rent a car from the T6 group, it's not exactly cheap, and after two days it leaves me stranded. Be warned, they have indicated that they will send a tow truck that will take two hours, which is already four. If the car has scratches, well, you pay for it, but your time if they give you an uninspected and damaged car. Who pays you?

Featured Review
May 24, 2024
Original

Decepcionada total, por medio de mi aseguradora Pelayo, su sistema de coche de sustitucion pasa por dejar una fianza de 300 euros , que te cogen al momento, devuelto el coche y todo en regla , mi fianza una semana despues esta sin devolver, y digo yo , si yo ya no tengo tu coche, porque tienes tu mi dinero, no hablo de 29 euros, si no casi 300 , de que como yo asta que tu me des mi dinero?????

Translation

Totally disappointed, through my insurer Pelayo, their replacement car system involves leaving a deposit of 300 euros, which they take from you immediately, returning the car and everything in order, my deposit a week later is not returned, and I say Me, if I no longer have your car, why do you have my money, I'm not talking about 29 euros, but almost 300, what do I eat until you give me my money?????

Featured Review
May 24, 2024
Original

Increible lo que hace esta empresa alquilo un vehiculo a traves de mi seguro, se me pide una fianza de casi 300 euros. Entrego el vehiculo en perfectas condiciones y con el deposito lleno segun me lo entregaron a mi Hoy mas de una semana despues no me devuelven la fianza Segun su politica tardan entre 15 y 30 dias Por favor que manera de ganar dinero a costa de los clientes. Que no estamos hablando de 20 euros si no de casi 300 jamas de los jamases volvere a alquilar con esta empresa. Es una manera sin arriesgar nada de ganar dinero increible como e dicho no volvere a alquilar en esta empresa

Translation

It's incredible what this company does. I rent a vehicle through my insurance, they ask me for a deposit of almost 300 euros. I deliver the vehicle in perfect condition and with a full tank as it was delivered to me. Today, more than a week later, they have not returned my deposit. According to their policy, it takes between 15 and 30 days. Please, what a way to make money at the expense of clients. We are not talking about 20 euros but almost 300. I will never, ever rent with this company again. It is a way without risking anything to earn incredible money, as I said, I will not rent from this company again.

Featured Review
August 25, 2023
Original

Hemos tenido un pequeno inconveniente en la empresa y hemos hablado con ellos para hacer un cambio en la reserva. Sin empatia y buscando unicamente el interes de su compania no nos han hecho caso y se han quedado con el dinero de una reserva sin nosotros poder disfrutar. No recomendamos esta empresa de alquiler. Primera y ultima vez. Hay otras con mejor calidad precio y sobre todo cercania con sus clientes

Translation

We have had a small problem with the company and we have spoken with them to make a change in the reservation. Without empathy and seeking only the interest of their company, they have ignored us and have kept the money for a reservation without us being able to enjoy it. We do not recommend this rental company. First and last time. There are others with better quality, price and, above all, proximity to their clients.

2 found this helpful
Featured Review
★★★★★
July 19, 2023
Original

Nuestra experiencia ha sido positiva. Al llegar alli, nos dijeron que nos habian asignado una furgoneta mas grande por el mismo precio, cosa que es de agradecer. Por lo que vi alli, la mayoria de la flota son coches nuevos y las tarifas muy competitivas. Repetiremos sin duda!

Translation

Our experience has been positive. When we got there, they told us that they had assigned us a larger van for the same price, which was appreciated. From what I saw there, the majority of the fleet are new cars and the rates are very competitive. We will repeat without a doubt!

Featured Review
★★★★★
July 31, 2022
Original

Genial, alquile una furgoneta hace unas semanas, el estado del vehiculo era completamente nuevo. El trato del personal fue perfecto. Repetire.

Translation

Great, I rented a van a few weeks ago, the condition of the vehicle was brand new. The staff treatment was perfect. I will repeat.

Review photo
★★★★★
Local Guide November 1, 2024
Original
Excellent attention
Translation
Excelente atencion
Local Guide July 1, 2024
Original
We asked for a quote and....very, very car
Translation
Pedimos un presupuesto y....muy pero muy carro
★★★★★
Local Guide June 1, 2024
Original
December 1, 2023
Original
His parking lot is empty and about 10 large vans park on the same street as his company as if to advertise. But they only remove many parking spaces in an area that already has great difficulty finding parking.
Translation
Tiene su aparcamiento vacio y aparcan unas 10 furgonetas grandes en la misma calle de su empresa como para hacerse publicidad. Pero solo hacen quitar muchas plazas de aparcamiento en una zona ya de por si con muchisima dificultad para encontrar aparcamiento.
2 helpful
★★★★★
Local Guide December 1, 2023
Original
Speed and good cars.
Translation
Rapidez y buenos coches.
Local Guide December 1, 2023
Original
In response to Hertzs comment below. Of course, I send you all the data, although I have already done it by other means as well. We reserved a van and left without incident, but once stopped the van did not start, the battery was dead. The support service tells us that they had another notice yesterday for the same reason. Obviously they didnt change it, for what, and today it leaves us stranded and with all the days planning ignored. Obviously we will complain.
Translation
En respuesta al comentario de Hertz mas abajo. Por supuesto, le remito todos los datos, aunque ya lo he hecho por otros medios tambien. Reservamos una furgoneta y al salir sin incidentes,pero una vez parados la furgoneta no arranca, la bateria estaba muerta. Desde el servicio de asistencia nos dicen que ayer tuvieron otro aviso por la misma razon. Obviamente no la cambiaron, para que, y hoy nos deja tirados y con todo el planning de dia echado por alto. Obviamente reclamaremos.
2 helpful
★★★★★
Local Guide December 1, 2023
Original
They are very friendly
Translation
Son muy amables
★★★★★
Local Guide December 1, 2023
Original
Perfect customer service, great vehicles as always and market price. The only thing is that if you dont go soon it is difficult to park in the area, so it is better to go with someone or by public transport. Except for that, everything is great.
Translation
Perfecto trato al cliente, vehiculos genial como siempre y precio de mercado. Lo unico que si no vais pronto es complicado aparcar por la zona, asi que mejor ir con alguien o en transporte publico. Salvo eso, todo genial
1 helpful
December 1, 2023
Original
Do not rent with them, they made me pay for a scratch that the van already had previously and without my approval, I trusted the photos that they took before leaving and then they looked pixelated so that the damage it already had could not be seen... and They didnt want to show me the originals. I see that Im not the only one, they are scoundrels, especially in Alcobendas. I hope they pay for everything they are doing.
Translation
No alquilar con ellos , me hicieron pagar un rayajo que la furgoneta ya tenia anteriormente y sin mi aprobacion, me fie de las fotos que ellos hicieron antes de salir y luego se veian pixeladas para que no se apreciaran los danos que ya tenia .. y no me querian ensenar las originales .Veo que no soy el unico, son unos sinverguenzas, en especial en Alcobendas. Espero que paguen todo lo que estan haciendo.
3 helpful
December 1, 2023
Original
Unpresentable where they exist, reservation with a Reference number, provided by Mapfre as a replacement vehicle, a Seat Leon and I go to pick up the vehicle and they answer that they only have a Fiat 500 left. Poor service by the person at the counter, unpleasant and bad style without providing a solution to the issue. Be careful, they are not trustworthy. I will never rent at HERTZ again
Translation
Impresentables donde los haya , reserva con numero de Referencia, facilitada por Mapfre como vehiculo de sustitucion, un Seat Leon y voy a recoger el vehiculo y contestan que solo les queda un Fiat 500. Mal atendido por la persona que esta en el mostrador , desagradable y mal estilo sin dar una solucion al tema . Cuidado , no son de fiar . No volvere jamas a alquilar en HERTZ
2 helpful
★★★★★
Local Guide December 1, 2023
Original
Very good experience, I was a little scared seeing some negative comments but the truth is that everything was perfect. A very good price compared to the market, the man who assisted us was very professional, the van was very clean and in perfect condition. Everything followed the instructions on the website regarding the price of extra kilometers. Anyway, highly recommended, I made my trip Madrid-Badajoz.
Translation
Muy buena experiencia, me daba un poco de miedo viendo algunos comentarios negativos pero la verdad que todo perfecto. Un precio muy bueno con respecto al mercado, muy profesional el hombre que nos atendio, furgoneta muy limpia y en perfecto estado. Todo se ajusto a las indicaciones de la web con respecto al precio de kilometros extras. En fin , muy recomendable, yo hice mi viaje Madrid -Badajoz.
★★★★★
Local Guide December 1, 2023
Original
Local Guide December 1, 2023
Original
A scam! Today we had rented a car and half an hour in advance they called us to tell us that there were no cars available. A robbery because we had already made the payment and everything! We had to file a complaint because they ruined our weekend plan.
Translation
Un timo! Hoy habiamos alquilado un coche y con media hora de antelacion nos llaman para decirnos que no habia coches disponibles. Un robo porque ya habiamos realizado el pago y todo! Hemos tenido que poner una hoja de reclamaciones porque nos han fastidiado el plan del fin de semana.
3 helpful
December 1, 2023
Original
Be careful with this company if you have a problem and cannot take your car due to some problem, they will not refund your money. They dont help at all and it is much better to hire smaller companies. KEEP IT IN MIND. I lost the money because the previous month they had stolen my wallet with my drivers license, even carrying my ID, complaint, photocopy that I had my license. Thats if they kept the money.
Translation
Ojo con esta compania .si tienes un problema y no puedes coger tu coche por algun problema no te devuelven el dinero. No ayudan en nada y es mucho mejor contratar empresas mas pequenas. TENERLO EN CUENTA. He perdido el dinero porque el mes anterior me habian robado la cartera con el carnet de conducir, incluso llendo con el dni, denuncia, fotocopia que tenia dls carnet. Eso si el dinero se lo han quedado.
1 helpful
December 1, 2023
Original
December 1, 2023
Original
Very bad experience. We rented a van, and when it came time to deliver it we found a minor scratch on a plastic panel on the side of the van. This friction probably occurred when she was parked on the street. We hadnt even realized it. But Hertz has charged us more than 200 euros additional to the rental price (170 euros for rent + 147 euros for the damage + 50 euros for damage management!! + VAT). And thats having contracted insurance with them (more than 80 euros of insurance). In summary more than 400 euros for two days of rental. I think that if it is evident that someone has done serious damage, you have to pay the deductible, but for this reason it seems like absolute abuse to me. Even more so when we didnt even do it to them. In the insurance of a private car, which is comprehensive, one does not pay for that. Too bad, I will not rent a car at Hertz in Alcobendas again.
Translation
Muy mala experiencia. Alquilamos una furgoneta, y a la hora de entregarla nos encontramos con un roce minimo en un panel de plastico de un lateral de la furgoneta. Probablemente este roce se lo hicieron cuando estuvo aparcada en la calle. Ni nos habiamos dado cuenta. Pero Hertz nos ha cobrado mas de 200 euros adicionales al precio del alquiler (170 euros de alquiler + 147 euros por el dano + 50 euros de gestion de danos !! + el iva). Y eso teniendo contratado el seguro con ellos (mas de 80 euros de seguro). En resumen mas de 400 euros por dos dias de alquiler. Creo que si es evidente que uno le ha hecho un dano grave tenga que pagar la franquicia, pero por semejante motivo me parece un abuso absoluto. Mas aun cuando ni siquiera se lo hicimos nosotros. En el seguro de un coche particular, que este a todo riesgo, uno no paga por eso. Muy mal, no volvere a alquilar un coche en Hertz de Alcobendas.
3 helpful
★★★★★
Local Guide December 1, 2023
Original
The service is luxurious, I recommend them 100%
Translation
La atencion es de lujo, los recomiendo al 100 %
Local Guide December 1, 2023
Original
Be careful with this company, you have advance notice, I rent a van for three days, at 6 hours the right tire goes flat, since there is no one in the office why were they closed on the weekend, I called herz and they told me they will repair it without cost that is included, surprise, they sent me an email the day they left the vehicle that I recognized damage and they charged me 280 euros for the repair of the wheel, a company deceit, now its time to report them for cheaters and probably other types of qualifiers Im going to save them here, be careful, you have been warned, they are coming for you and your money.
Translation
Cuidado con esta empresa, estais de preaviso, alquilo una furgoneta por tres dias, a las 6 horas la rueda derecha se desinfla, al no haber nadie en la oficina por que cerraban el fin de semana , llame a herz y me dicen que la reparan sin coste que esta incluido, sorpresa, me mandan un correo el dia que dejo el vehiculo que he reconocido danos y me cobran 280 euros por la reparacion de la rueda, un engano de empresa, ahora toca denunciarles por tramposos y probablemente otro tipo de calificativos que me los voy a ahorrar aqui , cuidado estais avisados, van a por vosotros y vuestro dinero
1 helpful
★★★
Local Guide December 1, 2023
Original
When there is staff it improves a lot
Translation
Cuando hay personal mejora mucho
★★
December 1, 2023
Original
They dont pick up the phone, they must think that other peoples time doesnt count
Translation
No cojen el telefono deben de pensar que el tiempo de los demas no cuenta
★★★★★
Local Guide December 1, 2022
Original
Customer service is very good
Translation
La atencion al cliente es muy buena
December 1, 2022
Original
I had problems with the invoice, and they tell me that they cannot modify it.
Translation
Tuve problemas con la factura, y me dicen que ellos no pueden modificarla.
2 helpful

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