Europcar in Aeropuerto de Lanzarote

Beware of thieves!!! We rented a Car the day before on Booking in this agency. We went to the Europcar counter at the exit of the plane. The Europcar agent on duty informed us that reservations less than 48 hours were not taken into account that they were canceling our reservation with Booking, but that they no longer had a vehicle to rent. Great!!!!. 5 days later I received an email from Booking informing me that the Landzarote agent had informed them that we had not shown up at the EuropCar counter and that the cancellation was our fault. EUROPCAR LANZAROTE AIRPORT = THIEVES

WARNING*SCAMMERS** Tried to charge us for documented existing damage. Rented a car for 2 days. Did nothing exciting. Only drove on paved roads. Parked in a sheltered, private lot when not in use. Somehow none of the places we parked had curbs (we literally commented on this). We declined their coverage because we have some through our existing insurance. They were very insistent. Tried to charge nearly 200 EUR... for 2 days. We obviously declined (again we have our own coverage and that's an insane overcharge) but their vibe freaked me out enough that we videoed the vehicle inside and out before and after. They disclosed there was some minor damage to the car (all minor scratches). The contract had the areas written down. We were told to take pictures of any damage that was not in the contract. It was extremely difficult to see in the dark airport parking lot but we reviewed the car and only saw the damage in the contract. No issues occurred in the very low key 2 days until its return. My husband went to return it and the guy got down under the car and tried to claim there was new damage in an area that had damage noted in the contract. We obviously didn't video under the car because we're not insane (I felt paranoid videoing it twice from a normal stance). My husband doesn't speak Spanish and I honestly think the guy was trying to take advantage. After waiting with my son for 15 min I realized there must be a problem. I dragged my toddler and all our bags there and asked in Spanish what the issue was. He tried to state that there was this new damage. He had pictures from up high above the hood but none down low where you could see this section of the bumper- we pointed this out. I showed him the contract and he said we should have taken pictures of basically every square inch of the vehicle to prove the state the vehicle was in when we got it (as if somehow the burden of proof is on us to prove we didn't cause every minor imperfection on the vehicle- no matter how difficult to see and the fact that the damage was already documented in the contract). After reinforcing the legally dubious nature of his claims in Spanish he eventually relented. Again the area of concern was well documented in the contract and the damage was extremely minor (literally 3 linear superficial, barely visible scratches under the bumper)- but the guy still tried to charge us for it. The only thing I would recommend this place for is a police investigation. Would never rent from these criminals again. We're now watching our credit card to make sure they don't try to scam us that way.

Really quick service, friendly staff and by far the cheapest we could find on the web. We had a VW T-Roc it was a really nice car clean and tidy with less than 25000 km on the clock. Located right outside arrivals in the airport easy and stress free.

We didn't have a reservation and we managed to get into the cleanest car we have ever rented within 15-20 minutes. The fellow that helped us was quick, courteous, funny and we were super happy. Extending the rental was super easy too. Done on the phone in minutes! Highly recommend this location.

Good service at the front desk and vehicle in very good shape. The company needs to update its old registration system (slow and inflexible).

Upon check in there had been a mix up with the booking tried to explain that I couldn't drive the car (which wasn't my fault), I thought it was all ok until I returned and then was charged over 70 euros which I questioned with the customer service team, who advised they had to add an additional driver which cost this amount, I explained the reason why, the customer service team wasn't interested, won't use the company again *4 wks later and I have contacted customer service and still have no response, this company is terrible will never use again *Months later.... DON"T EVER USE THIS COMPANY, THEY HAVE NEVER RESOLVED MY ISSUE, I WILL NEVER USE THIS COMPANY AGAIN, THEY ARE A DISGRACE :(

The Old aged staff didn't told me any damage about the car when I picked up, and he tried to selling extra service to me after I denied twice. so I have to check everything myself but it's difficult to check underneath although I marked every damage outside the car and took photos. When returning it, the person who checked laid down to see it's underneath lol from my point I can promise I didn't make the scratch but how can I say, it's just impossible to see its underneath when I picked up. Trash service

Absolutely nothing to complain! Was the last car rental with acceptable price (booked before our vacation). We got a very new Skoda Kamiq. Fast and problem free airport pickup. And also fast and easy return of the car. Friendly counter clerk