Drivalia Mobility Store - Aeropuerto de Santiago in A Lavacolla

We had the same experience as many other reviewers. They are complete scammers. Avoid if you are not planning to take full insurance offered by them, which was 3 times more expensive than car hire itself. They give you a car with many scratches listed in the document, but miss a couple. When you return the car they point them out to you and charge you a lot of money. It is the first time I came across such scam company, despite renting cars in many locations multiple times a year. Avoid, avoid, avoid! Wish I read the reviews before renting!

Bad experience. Car already had many scratches and damages when we picked it up. During my holiday another car caused an accident. One day after returning the car, Drivalia immediately charged 1277 euros to my Credit Card, on top of the deposit, without any proof of the costs for repair. They randomly charged 10 days x 39.71EUR = 397,10 for the days they would not be able to rend out the car, whereas the daily rental price at that time was only half of that amount. Now, a month and many emails later, they are still unwilling to show me any kind of proof for these costs, claiming it actually took them 18 days to replace the part and that therefore I should be happy. I did get the deposit back and, after insisting the repair costs that were paid by the other driver's insurance . Nonetheless, I find it very strange that a company just charges you whatever they want on top (in this case 400 euros) without any supporting documents to justify these prices.

Request all-inclusive package & forget about disputes at returns. Best airport pick-up EVER: waiting for me at exact time & place. Office young man was efficient & kind. Car was GREAT. Return a bit chaotic; new business that needs to streamline returns to ensure exceptional future reviews. Off-airport location not an issue thanks to young lady driving pick-up van. One of best rental experiences ever at a very fair price for all-inclusive package. BUT...Returns need to improve; staff acted overwhelmed which created unnecessary stress.

This company is cheating, is my impression. And reading the reviews I notice that more clients have the same experience. On returming the car they check if you have a complete insurance package, and if not => they find a minor scratch (in our case a small scratch (3 cm) on the front left wheel coverage) and charge it to you. We checked the car upfront of course, but these minor details are very difficult to find in the hectic of getting your rental car working. It forces you to make very detailed pictures of all exterior and interior of the car. Then they tell you: if you have everything insured, what is your problem? In my opinion, this is cheating on the insurance companies ..... so we urgently advice other clients to not rent a car here!

Excellent rental company, with no hidden extras when ultimat package is taken and simple transaction (With no Credit card required, Debit use is ok), not like many of the rental companies that "Hard sell" all insurances on arrival for collection and demand Credit card in drivers name. All correspondence is replied to swiftly and professionally. All staff encountered are professional, polite and knowledgeable . My rental location was Santiago De Compostella and all vehicles that I encountered were under 6 months old and kept in good order. For a rental company that has no hidden extras the Drivalia would be highly recommended. They will definitely be 1st on all my future vehicle rentals anywhere that I can use them. Any one who is looking to rent a vehicle would be foolish to not try Drivalia before all the other contenders.

I rented a car with them for some days. First of all I had to call in order to understand where the pick up point at the airport was. It is not mentioned anywhere on the documents. After the call it ran smoothly until the office. There they started with psychological terrorism in order to sell their insurance. They tell you that you are charged 200EUR (!!!!!!) for every single scratch of 1cm or more. First time in my life I experience this level of detail. They show you some calculation on how easy it is to spend money in case of accident or damages. I still decided not to get their insurances because I didn't want to fall in their scam. Then I got the document where all the scratches were supposedly recorded, I normally don't check much the car because "normal" renting companies are not there to find every small damage in order to charge you. This time I did carefully because I anticipated what they were up for. Found some additional scratches on the back bumper, they were added to the document. Now, reading other reviews I believe that those scratches would have been charged to me in case I had not pointed them out. I am convinced that the way they make money is by charging you a crazy amount in case of small damages. The clear evidence of it is that I got a car with more than 10 recorded scratches or damages, meaning that they don't repair the car after having collected the money from the customer. Other renting companies don't do it either and in fact they don't charge you for small negligible damages. I find the business model of Drivalia very unfair and I would strongly suggest to avoid them. Luckily I was able not to add any damage to the car and I wasn't charged anything but I completely dislike this way of making business, not honest at all! All they want is to make money with their insurance or with damages. I will surely not use them anymore, even if my experience didn't lead to additional charges, their intent is very clear and I saw it confirmed with the reviews on line which I unfortunately read only after having come back. It is better to spend some more EUR at the beginning (renting with someone else) than ending up paying several hundreds when you drop the car.

If you're not fazed by the list of do-nots and what they'll set you back, it works. Cheap base price with some aged cars and bald tires. Go over the list of damages with a comb and your all set.

Nice formerly Drivalia named car rental. Friendly staff. And great range of automatic geared cars.